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Verified
5/5

2003-11-17

"This was my first order with 11cb. They were prompt and the merchandise was well packed (arrived in perfect condition. All four items were exactly "as ordered". The transaction met 100% of my expectations. "

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5/5

2003-11-07

"First time ordering from this company. I ordered hard to find RDRAM for a Dell Dimension. Everything seems great! I will order from them again."

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Overall quality of the company
Is committed to quality products and services
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Verified
5/5

2003-11-07

"Super Fast shipment... easy payment. Product was a great deal and exactly what was described on their website."

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-06

"I ordered an external hdd/cd-rom case with a 40gb Western Digital hdd late Friday night, and by Tuesday it was at my doorstep. Excellent speed and excellent parts, everything works perfectly and I would absolutely use 11cb.com again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2003-10-27

"Ordered Vantec Aeroflow VA4-C7040 heatsink/fan. Fan didn't start when installed and powered up. Gave fan a flip and it ran until powered down. Repeated almost every power up; occasionally started normally.

Replaced defective heatsink/fan with stock unit that came with the AMD cpu. This fan started right up and has not failed to start. Like any non-defective fan.

11cb.com was quick to charge my credit card when I ordered, but it took over a month (and a reminder) to get a refund.

Instead of a full refund as promised for a defective item, they kept a 21.7% (21.7 ??!!) restocking fee.

Never again.
"

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Making decisions on their own
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Being easy to reach
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-10-25

"I ordered 2 sticks of 256 RDRam. The order was processed quickly. An invoice was sent the next day, with a fed-ex tracking number, and when the package shipped they requested that fed-ex send me a letter giving me a link to their website as well. The memory was packaged well, and it works great."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-10-20

"I've shopped several times with 11cb, and have nothing but good experiences. If I place an order over the weekend, I can expect to get it by Wednesday, sometimes sooner!(I live in Michigan) Selection and prices are good on most of their stuff, but I don't have any experience with them on returns so I can't comment on their RMA system. Guess that's a good thing... Buy from 11cb, no worries!"

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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-10-17

"ordered monday got wed. new thermaltake silent boost fan works very good"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
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Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Verified
5/5

2003-10-14

"Great pricing and completely AWESOME service and shipping - I wish I could get a pizza that quick - Definitely in my "shopping" favorites list."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-10-07

"This is my second order from 11CB.com. I'm pleased with the pricing and selection that they have. They have been quick at getting my orders out to me as well. I'm sure I'll be buying more items from them in the future."

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Verified
5/5

2003-10-05

"Ordered XP PRO software. Fast shipping. Product and price as advertised. Happy."

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skp
Verified
5/5

2003-09-26

"Ordered a Thermaltake Silent Boost heatsink with some arctic silver ceramique on sunday night and it shipped out on monday and received on thursday. Heatsink works great. CPU is 10 degrees cooler than with my last one and its quieter than the case fans. Love the free shipping and its FedEx too. Will order from again."

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Verified
5/5

2003-09-26

"great place. this is my second time ordering. found the lowest price here. placed the order sunday and i got it wednesday!"

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5/5

2003-09-26

"Ordered SyncMax OEM RDRAM 256 x2 Sunday evening 21st for my HP Pavillion 9870, rec'd Fed-X tracking number 22nd.Received product w/standard packaging, 4 days after ordering 21st to 25th. Product was as advertised, new w/heat speader. Compatibility 100%. I upgraded from 128 to 640. What a difference. Will order again. Thanks 11cb."

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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-09-25

"Great service, fast shipping. Got my order the next day! Free Fedex Ground rocks! Ordered 4 Vantec Round IDE Cables and 1 Silent Boost. All arrived in great shape. This is my second order from them and both times have been good. Gots to love thi neighbor. :-)

Happy Camper,

biggeek
"

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