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5/5

2003-05-02

"Pretty good.
Found Vantec cables and a FDD.
Price includes shipping that beats everywhere else I looked.
Got it fast no problems.
I did see the Aeroflow listed for $28 still.
I wonder if thats correct now.
"

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5/5

2003-04-25

"Found them on pricewatch,
ordered a stick of 512MB PC2700 DDR/ECC/REG, and a thermaltake heatsink thingy. Shipped the same day and received on the predicted day, no problems.

Havent tested the dimm yet, but looks fine.
"

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3/5

2003-04-23

"Ordered a Vantec Aeroflow Socket A cooler thru Pricewatch. Their Pricewatch price was $28 w/shipping. But when I ordered it, the price was $30. I sent an email to customer service asking why there was a 6.5% difference. No answer. But after my inquiry, they raised their Pricewatch price to $30. I buy a LOT of equipment on line. I place repeat orders with companies that have good customer service and who meet their advertised prices regardless if the difference is 50-cents or $30.00.
++UPDATE++
The company has offered to make it right. That's all I ask. Thanks.
"

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4/5

2003-04-23

"Bought two Vantec stealth SF8025L case fans from 11cb.com. Price was good, and shipping and package were excellent. Have to email them to get the order status information (I suppose to receive an email from them with tracking number when they ship them, but guess they are very busy to drop me one), but response was pretty promp. Web site definitely needs significent improve althouth I rate them good, I have to say, there web site are one of the worst I have ever shopped."

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5/5

2003-04-22

"Great price on the Vantec VA4-C7040. Good service. I had to rate them, as I just finished ordering my second one.

I think the "mail my password" is broken on the website, but I have no complaints on the service.
"

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nto
3/5

2003-04-19

"I dont remember the full Order number as the email is at home in Outlook...

I ordered on Thursday night a Volcano 9 CoolMod fan. I called friday, and the dude said it is boxed and was picked up by UPS, and the tracking number would be sent and could be tracked at about 7pm. I dont know whats going on, i never recieved an email with my tracking number, am i supposed to get an email with it? or am i supposed to goto 11cb.com and type in my order number? Today is Saturday, and I still havent recieved any info. But i am traveling so i dont know my order number by heart, so i believe that i may have to type in the order number to track the status.
-Shashi Bhavsar
"

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Delivering products damage free
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5/5

2003-04-10

"Excellent experience shopping, ordering and completing transaction. Fast efficient server.
Well pleased. Will return.
"

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5/5

2003-04-09

"Great price, and shipping was quick. Emails answered quickly as well."

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5/5

2003-03-30

"I was very pleased with 11CB.com. First, I found them online,then determined that their RDRAM was the least expensive I could find, then, I called them on their 800 number because I don't have a credit card. They gave me a mock credit card number that they use JUST for cash transactions, so I was still able to order my memory online. They got my money order on the 24th, I got my merchandise by the 27th.It was very fast service.
I am very happy with them.
"

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Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
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Customer service being easy to reach
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5/5

2003-03-28

"I had an excellent experience with this seller. Ordered 512 Rambus Memory on 3/25, shipped same day. Arrived on 3/27. Installed and works fine. I had a tracking number within 24 hours."

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-12

"Prompt. Professional. Courteous. Easy.
They needed to verify my billing information. They tried to reach through all means.
I never had to wait on the phone for their response.
"

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1/5

2003-03-03

"Placed two orders with this company. One order came complete, the other was missing 3 items. 2 copies of Windows XP Home and one copy of Windows XP Professional. I spent one and a half weeks on the phone with them trying to correct the mistake. They kept telling me that the order did ship and it was not their mistak. They finally told me that they would file a claim with UPS. They told me to keep the shipping package (I did) and that UPS would contact me. They indicated that it would take about 3 weeks to correct it through UPS. Well UPS never came (Surprise!) and the three weeks past with no call from 11cb.com. Well I didn't really expect this as they seem to have virtually no customer service. After 4 weeks I filed a claim with my credit card company and resolved it that way. Of course I had about 3 months of dealing with this group through the credit card company too. If they had spent as much effort correcting this problem as they did with my credit card company we coudl have solved this LONG ago. 11cb.com sucks big time."

Detailed Review Benchmark + -
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-21

"I had a very good experience with these guys. Great deals with free shipping. Can't beat that."

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5/5

2003-02-17

"Best prices on the net for RDRAM. Quick, painless ordering experience."

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5/5

2003-02-13

"Fast shipping but most importantly they had a Great PRICE!"

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