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Verified
5/5

2006-03-16

"Ordered a Tokina lens from. Arrived 3 days later. Well packed. Absolutely no problem.

Would definitely order from them again, even if a bit higher than the low-ball sellers.
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
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Overall product shipping and delivery process

Verified
5/5

2006-03-11

"First class store. I ordered a Nikon D200 body on their website Monday evening after the store closed. I received it on Thursday. I called to confirm the order on Tuesday as the item was listed as on backorder Tuesday morning. They were very nice on the phone. I am very happy with them."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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N/A
Making decisions on their own
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Overall customer service
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Customer service being easy to reach
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-01-17

"Exellent prices and service. Order shipped same that that order was placed!

Placed order over the phone and they don't give you B.S. to try to add extras to your order.

Had to contact them back to correct the invoice and changes were made and corrected invoice e-mailed same day! To top it 17 Street Photo is a Canon authorized reseller.

I would not hesitate to buy from them again or to recommend them.

EXELLENT!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-01-15

"Very nice shopping experience. Ordered a hard-to-find (at least right now) Olympus FL-36 flash. I cancelled an order pending with Amazon, which had a better price, but no units in stock, to go with 17th Street because they showed the flash in stock at a fair price. I half expected it not to be stocked, but it really was, and shipped same day; I received it 3 days later. I'm very happy and will buy from them again over seller like Amazon (good prices sometimes, but delays your order unnecessarily if you use the free shipping) and 47th St. Photo, which advertises items as in stock when they're not and doesn't even bother to tell you."

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5/5

2005-12-21

"I just purchased a Nikon D50 from 17th Street Photo it was a pleasure doing business with them items arrived in 2 days and in perfect condition and as advertized. I originlly ordered this camera from another store but got a gray market scam. I will make all future purchases at 17th Street photo."

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Verified
5/5

2005-12-08

"This was the best online purchase experience ever. A customer for life now. I bought a D50 Nikon with 2 lens kit. Fast shipping, great price, no hard sells techniques. All should use this for the benchmark.

Layne
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
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Making decisions on their own
N/A
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Overall web site
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Web site being easy to use

Verified
5/5

2005-11-17

"Great service, no sales pressure, very fast shipping. I bought Nikon D50 2 lens kit and received it in 3 days. Everything is in perfect condition and the whole transaction was A+

Thanks
"

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Overall quality of the company
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Is easy to do business with
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Verified
5/5

2005-11-17

"17TH Street Photo has become my top choice for ordering photography equipment online. They have competitive prices and deliver promptly. Whenever I have to talk to them they are always courteous. "

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Verified
5/5

2005-11-12

"Smooth transaction. There was no attempt to sell me anything else and they answered questions after the sale promptly. The equipment I ordered arrived when they said it would. Very professional. I will definitely deal with them again and recommend them to my friends."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
Being knowledgeable
N/A
Being easy to reach
Making decisions on their own
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Overall customer service
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-09

"Excellent! Delivered exactly as advertised. I will shop again with this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being knowledgeable
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Customer service being trustworthy
Customer service resolving problems
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Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-10-18

"Excellent vendor. I've ordered from B&H and Adorama in the past and 17th Street Photo is superior.

With my order, I received a confirmation phone call as well as an email with a tracking number. Fast, cheap shipping. Plus, prices are consistently low, and no grey market or refurbs. I'll shop there again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-10-10

"My first experience with 17th Street Photo has been exceptional. I purchased the Canon 70-200 F2.8 L lens.

Purchasing/shipping:
I ordered on thursday morning, got overnight shipping (which was very reasonable), and received it promptly the next morning. Between ordering and receiving, 17th Street Photo contacted my home to verify the order. Everything arrived in pristine condition, and was packed very well.

Exchange:
At the end of the following week, I noticed that the lens focus mechanism was bad, making grinding noises and generally performing poorly. This was a manufacturer problem, in no way due to the reseller. 7 Days after receiving my order, I sent them an Email explaining the situation and requesting an exchange. Later that morning an RMA number was given, along with the instructions. I needed the lens by the next friday, so I let them know by calling, and they were happy to make sure I got it by then.

Overall:
My experience with them has been excellent. Having been in contact with them quite often as a result of the exchange, the staff has always been courteous, helpful, and personal. I have ordered many items from many stores online, but have never seen such dedication and commitment to the customer as demonstrated by 17th Street Photo.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-08-30

"I purchased a digital camera and an additional memory card. I phoned the Photo Shop first to insure that what I wanted was actually in stock. I then placed the order on-line. This was my first purchase, of this magnitude, on-line. The person I talked with was polite and patient. I had my order shipped (2 day air) to an address (a different state) other than the billing address. I had my order in hand (exactly what I ordered)45 hours after hitting the Enter Button. All aspects of my ordering process is a well deserved 10 plus."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
Resolving problems
N/A
Being easy to reach
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

DrJ
Verified
5/5

2005-08-19

"Purchased the Olympus C-7070 and accessories on Sunday. Received email confirmation right away and UPS tracking number email on Monday. Everything was delivered four days later, on Thursday.

No confirmation call required on my part. I was nervous about stories where e-tailers use this as an opportunity to hard sell you upgrades so I appreciated that this was not necessary with 17th Street Photo.

They took Paypal which was a big bonus for ordering for me. They were also the lowest price of the reputable sellers. I knocked out a few lower price competitors based on their consumer rating reviews. Not worth $20 savings on a $500 order.

Thanks for a good experience.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-08-13

"I am very happy with the order (Sigma 10-20mm Nikon Mount Lens) at 17photo.com. I ordered Saturday and got the lens by Thursday. Called in their 1-***-***-**** number and reached customer rep. without any delay."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services