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Chance of future purchase:
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-01-08

Best customer handling

"Raymond has the patience to work with a customer at a comfortable pace, providing good suggestions, and clear feedbacks that can be more understandable and make things move forward."


Rep reply posted 2024-01-12
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

We appreciate your kind words and are delighted to hear about your positive experience with us. Your engagement does not go unnoticed, and we sincerely thank you for taking the time to share your thoughts.

Our team is dedicated to providing the highest standard of service to our valued customers.We have a steadfast commitment to ensuring you receive excellent service and the best advice at all times.

We consistently strive to maintain and elevate this level of service, as we believe everyone deserves nothing less than extraordinary experiences. Your review reaffirms the hard work we put in every day.

Best Regards.
Customer Experience Team”


Verified
5/5

2024-01-08

Customer Service

"Very nice customer service that verified my order. Great price on my purchase. I look forward to future purchases with 1stop bedrooms."


Rep reply posted 2024-01-12
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

We appreciate your kind words and are delighted to hear about your positive experience with us. Your engagement does not go unnoticed, and we sincerely thank you for taking the time to share your thoughts.

Our team is dedicated to providing the highest standard of service to our valued customers.We have a steadfast commitment to ensuring you receive excellent service and the best advice at all times.

We consistently strive to maintain and elevate this level of service, as we believe everyone deserves nothing less than extraordinary experiences. Your review reaffirms the hard work we put in every day.

Best Regards.
Customer Experience Team”


Verified
5/5

2024-01-08

Good Customer Service

"Process has gone smoothly."


Rep reply posted 2024-01-12
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

Thank you for taking the time to share your positive experience. We're thrilled to hear about your satisfaction with the ordering process and the customization options made available to you.

Our team is consistently dedicated to providing top-tier service to all our valued customers. We stand by our commitment to ensure every interaction you have with our company is a delightful one, and we're glad to know we've met your expectations.

In conclusion, we pride ourselves on our unwavering dedication to our customers, and it's through wonderful experiences shared by customers like you that we continue to uphold our standard of excellence.

Warm Regards,
Customer Experience Team”


Verified
5/5

2024-01-08

Great customer service

"Fast, efficient and great service "


Rep reply posted 2024-01-08
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Veronica ,

Firstly, I'd like to extend my sincerest appreciation for your kind words and taking the time to share your experience with us. Your feedback is invaluable.

At the heart of our operations is an unwavering commitment to deliver outstanding customer service. We take pride in our standards, ensuring every single interaction, from the first click to the final delivery, is a seamless and satisfactory experience.

Thank you for recognizing our efforts and dedication. We look forward to continually proving our commitment to service excellence, providing you and all our customers with the best possible furniture shopping experience.

Warm Regards,
Customer Experience Team”


Verified
5/5

2024-01-07

Super Friendly Service

"Customer service when I had to complete order for location check was so friendly! I could’ve talked to him forever. Usually I don’t like dealing with people."


Rep reply posted 2024-01-08
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Deborah,

We're delighted to see your review and truly appreciate you taking the time to share your positive experience.

Your kind words are a testament to our commitment to exceptional customer service. Engaging with our valued customers, such as yourself, is at the heart of what we do, and we strive to make every interaction a pleasant one.

Rest assured, our team is dedicated to maintaining the highest standards in all aspects of our service. We believe in fostering a friendly and welcoming environment that all our customers can appreciate.

Your experience is not an anomaly but rather a reflection of our consistent dedication to excellence. We look forward to continuing to serve you with the same level of quality and friendliness that you've come to expect.

Thank you once again for your glowing review, Deborah. Your satisfaction is our greatest reward.

Best regards,
Customer Experience Team”


Verified
5/5

2024-01-07

Just ordered

"I just ordered and there was a difference between my billing address and shipping address. The web page had me call an 800 number which was promptly answered. The gentleman who assisted me was very helpful
So far so good
"


Rep reply posted 2024-01-08
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Jonathan,

Your feedback is genuinely appreciated. We are grateful for your engagement and the time taken to share your experience with us.

Our company is steadfast in our commitment to providing exceptional service. We believe in the power of personal attention, and we're proud of our team who embody this principle, ensuring our customers' needs are always at the forefront.

Your experience echoes the diligence and dedication we put into maintaining our high standards in customer service. It is through these standards that we strive to create seamless interactions, even in the smallest details.

Again, thank you for acknowledging our commitment to excellence. Your words serve as a reminder that our efforts to provide superior service do not go unnoticed.

Warm Regards,
Customer Experience Team”


Verified
5/5

2024-01-07

Great furniture

"Customer service is great, if you don’t use the warranty you can get the money back as well. Worth the price !"


Rep reply posted 2024-01-08
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Ashley,

Firstly, we'd like to extend our heartfelt appreciation for your thoughtful review. It's always wonderful to hear from our valued customers.

Thank you for taking the time to share your experience. We are truly grateful for your engagement and your acknowledgment of our efforts.

We pride ourselves on delivering the highest standards of customer service. In every interaction, our goal is to ensure our clients feel valued and satisfied. Your comments affirm our commitment to this principle.

In conclusion, we always strive to go above and beyond to ensure your experience with us is nothing short of excellent. We are thrilled to know we're succeeding, and we look forward to serving you again in the future.

Best Regards,
Customer Experience Team”


Verified
5/5

2024-01-07

Excellent customer service

"Gotta love a quick, pleasant experience and that's what I got here"


Rep reply posted 2024-01-08
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Dorothy,

Thank you for taking the time to share your kind words with us. We truly appreciate your engagement and it's always a pleasure to hear from our valued customers.

We pride ourselves on delivering top-notch service to all, maintaining a commitment to excellence that never falters. Our team is dedicated to ensuring every interaction meets our high standards, providing a swift and pleasant experience that you can count on.

In conclusion, we're thrilled to know that we're living up to our promise of consistent excellence in service. Thank you for affirming this through your review. We look forward to continuing to exceed your expectations in the future.

Best Regards,
Customer Experience Team”


Verified
1/5

2024-01-06

No order delivered yet!!!!

"Where is my order? I'm still waiting?? I don't even have a tracking number? all I have gotten is the slats but I never got the bed delivered or the dresser mirror,intestines, bookcase And footboard never have beendelivered? Missing so where are they???????? Please send asap this is bad customer service. I should get a credit. Also ordered mattress and boxspring full size has not bn delivered yet eithet!!! Im very upset about this as I'm sleeping in acchair right now I'm elderly and need a bed.you need to credit my accout.thsnk you
"


Verified
5/5

2024-01-06

Great service

"Customer service was knowledgeable and helpful. Quick answers. "


Rep reply posted 2024-01-08
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Jake ,

We truly appreciate your wonderful feedback! Your time and engagement mean a lot to us.

We're delighted to hear that your experience was positive and met your expectations. Our team, including Colby, is committed to providing the highest level of service and expertise to all our customers. We hold ourselves to the highest standards of professionalism, knowledge, and helpfulness, ensuring that every interaction is a positive one.

Your comments reaffirm the values at the heart of our company. Our consistent dedication to excellence in service is what we strive for every day. Thank you for choosing us and for sharing your experience with your friends. We look forward to serving you again in the future.

Best Wishes,
Customer Experience Team”


Verified 1stopbedrooms Shopper
Verified
5/5

2024-01-05

Best Experience EVER

"WOW!!! I have no words to describe how helpful Colby was today. Not only was he helpful he was very knowledgeable as well. I will be recommending this company to all of my friends.!!! What a great experience"


Verified
5/5

2024-01-05

A+++

"Smooth, easy transaction. Would buy from again."


Rep reply posted 2024-01-05
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Timothy ,

We truly appreciate the time you've taken to share your positive experience with us. The feedback we receive from our valued customers is invaluable, and we're delighted you found our service to be exceptional.

Our team is committed to maintaining the highest level of customer service, ensuring that every interaction is smooth, pleasant, and satisfying. We take immense pride in the trust and confidence customers like you place in us, and we consider it our utmost responsibility to uphold it.

In conclusion, your comments mirror our commitment to consistently delivering outstanding service, and we look forward to continuing this tradition of excellence. Thank you once again for your kind words.

Best Regards,
Customer Experience Team”


Verified
5/5

2024-01-04

Another order.

"I Ordered 4 stools today. We got nice help with Mr. Tyler again. We will receive the first item of the orders the day before yesterday. I will feedback later."


Rep reply posted 2024-01-04
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Bing,

We sincerely appreciate you taking the time to share your positive experience with us. Your engagement and feedback are what drive us forward on our mission.

Here at our company, we take immense pride in maintaining a high standard of customer service. Our dedicated team members, like Mr. Tyler, are always ready to provide unparalleled assistance to ensure a smooth and satisfying shopping experience.

In conclusion, our unwavering commitment to superior service is a testament to our consistent excellence. We look forward to continuing to meet your needs and exceed your expectations in the future. Thank you once again for your kind words and support!

Warm regards.
Customer Experience Team”


Verified
5/5

2024-01-04

I like to thank Morris for going over our option when choosing the furniture we bought.

"I called in to price out a recliner sofa and recliner chair. Morris was able to check prices for us and when wanted to check around he told me that he can hold the deal for a small refundable deposit while we looked around. After a day of searching we could not find a better deal so thanks Morris for holding the order for me... "


Rep reply posted 2024-01-04
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Belinda,

Thank you for taking the time to share your experience. Your feedback is very much appreciated.

We are thrilled to know that our commitment to providing excellent customer service was reflected in your interaction with Morris. Our team members are dedicated to ensuring that every customer receives the highest level of service and support.

Our unwavering standard of customer service is a cornerstone of our company. We are steadfast in our mission to provide the best possible experience, and we're glad to hear that you found this to be the case.

Thank you again, Belinda. We take pride in consistently delivering exceptional service and we're delighted to have met your expectations. We look forward to serving you again in the future with the same level of excellence that you've come to expect from us.

Best Regards.
Customer Experience Team”


Verified
5/5

2024-01-04

Bedroom Purchase

"After pacing my order, I had to call to confirm everything was correct. Spoke to Chris was very personable and friendly all my questions."


Rep reply posted 2024-01-04
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Scott,

We truly appreciate your kind remarks and the time you took to share them with us. Your input is valuable and assists us in our continuous commitment to maintaining top-tier service.

Here at our company, we strive to ensure every interaction is a positive and memorable one. Our team, including Chris, is devoted to providing standout service, answering all questions, and confirming all details to ensure a seamless experience for you.

We're proud to uphold a consistent standard of excellence in service, and it’s always wonderful to hear when our customers recognize this. We believe that every interaction is an opportunity to exceed expectations, and we're thrilled that your recent experience mirrored this belief.

We look forward to serving you again in the future, Scott. Thank you for choosing us!

Best Regards,
Customer Experience Team”