"Great side table I was delivered. "
"So pleased with this purchase. Absolutely perfect."
"I had a great experience! "
“Dear Mary,
We truly appreciate your review and are delighted to hear about your positive experience. Your engagement with us is genuinely valued.
At the heart of our mission, we consistently strive to deliver the highest quality service to all our customers. Our team is committed to upholding these superior standards, ensuring every interaction is one that resonates with care, dedication, and professionalism.
Your feedback reaffirms the continuous effort we put into maintaining our service excellence. We look forward to continuing our tradition of providing unrivaled experiences to our valued customers.
Thank you once again, Mary, for being a part of our journey towards consistent excellence.
Best Wishes,
Customer Experience Team”
"I just called, already knowing the piece I wanted. I worked with sales team member, Charlie. He answered all my questions and helped me pick a service plan. Wonderful experience! "
“Dear Brandy,
We're thrilled to hear from you and truly appreciate the time you've taken to share your experience with us.
Your feedback is integral to our commitment to continually deliver the highest level of service. We take pride in fostering a team that is well-versed, responsive, and dedicated to assisting our valued customers like you.
Charlie, like all our team members, is a reflection of our earnest efforts to ensure your satisfaction. We're pleased to hear that he could guide you effectively through your decision-making process.
In conclusion, your review reaffirms our vision of providing a consistently exceptional experience for every customer, every time. We look forward to serving you again in the future.
Thank you for choosing us.
Best regards,
Customer Experience Team”
"Ordering was pretty straightforward. I did receive a call on the captains bed confirming if we were using a mattress only or setting it on box springs. Since we weren’t this required an additional support not included. It was nice not to have that surprise when we went to set it up. The bed was the only thing we really had to put together and it was quit a job even for two people. I highly suggest the white glove service, it would have been worth it. Especially if the hauled off the insane amount of packing material. The furniture itself looks nice, good color. It’s not very big, not what I would call full size, but for the money it’s nice. None of the drawers on anything Ary very deep and they all have a catch that only allows you to open them half way to prevent pulling them all the way out which is pretty annoying. All in all, we couldn’t have gotten a full set this nice looking for the price so again still worth it."
“Dear Ryan,
Firstly, we'd like to express our heartfelt appreciation for taking the time to share your thoughtful feedback with us. Your engagement is what makes our community vibrant and truly unique.
We pride ourselves on our unwavering commitment to delivering exceptional customer service. Every interaction matters to us and we work relentlessly to ensure that each customer’s experience is seamless and satisfying from beginning to end.
It is our belief that the best service is built on a foundation of trust, transparency, and a steadfast devotion to excellence. We're glad to know that your experience reflected these core values that we continually strive to uphold.
Once again, thank you for your valuable feedback, and for being a part of our journey towards consistent excellence in service.
Warm Regards,
Customer Experience Team”
"I ordered 4 counter chairs, the experience was excellent. I even got a call verifying my shipping address for security purposes. Raymond was great, kind and knowledgeable!"
“Dear Jennifer,
We're thrilled to hear about your recent experience with us and sincerely appreciate you taking the time to share your positive feedback.
Your kind words truly reflect our unwavering commitment to delivering exceptional customer service. Our team, including Raymond, always strives to ensure your interactions with us are seamless, secure, and satisfying. We take pride in our knowledgeable and caring staff who are dedicated to providing a positive experience for each and every customer.
As we continue to uphold these high standards, we look forward to consistently exceeding your expectations. Thank you again, Jennifer, for highlighting our commitment to service excellence. We are always here, ready to provide outstanding service that you can count on.
Best regards!
Customer Experience Team”
"Customer service is awesome. They help you promptly when you have questions and the prices are unbelievable!!!"
“Dear Brittnie,
Your kind words are truly appreciated. We're glad to hear that your experience with us has been noteworthy. Your engagement with our services is incredibly valuable to us.
Our team is dedicated to maintaining an exceptional level of service, ensuring each customer feels heard and supported. We take immense pride in delivering timely assistance and offering competitive prices, as we believe our customers deserve nothing less.
Thank you for reinforcing our commitment to service excellence. Your satisfaction is a testament to our unwavering dedication to consistently providing superior customer service. We look forward to continuing to meet and exceed your expectations in the future.
Best regards,
Customer Experience Team”
"Joe, the customer service representative was instrumental in processing my order."
"I received my order much guicker than anticipated, and the quality was exceptional. I have ordered multiple times from here and always has a great experience. "
“Dear Jennifer,
We appreciate you taking the time to share your feedback with us. Your engagement plays a pivotal role in helping us shape the best experiences for our customers.
We take immense pride in our unwavering commitment to deliver exceptional service, and it's uplifting to hear when our customers notice. Our team works tirelessly to ensure that every interaction with our company is a positive one, and it's wonderful to see their efforts reflected in your feedback.
In conclusion, your satisfaction is a testament to our consistent dedication to excellence. We look forward to maintaining these high standards and ensuring your continued wonderful experiences. Thank you once again for your kind words and support.
Warm regards,
Customer Experience Team”
"Great selections, easy to find what I wanted and quick delivery."
“Dear Lonny,
Firstly, thank you for taking the time to share your experience with us. We truly appreciate your engagement and the positive energy it brings to our community.
Your feedback speaks to the heart of our mission, which is to provide an unbeatable shopping experience to all our customers. Our commitment to delivering top-quality service is unwavering and we take immense pride in the standards we have set.
As we continue on this journey, we are inspired by reviews such as yours, which reinforce our dedication to consistent excellence in service. It is our privilege to have you as a customer and we look forward to maintaining the high bar we've set, always aiming to exceed your expectations.
Warm Regards,
Customer Experience Team”
"Very easy to schedule delivery"
“Dear Jaclyn,
We're delighted to hear from you! Your engagement is truly appreciated, as it helps us connect more closely with our valued customers.
Our team is consistently committed to providing seamless and efficient services, keeping your convenience at the forefront. We believe in maintaining the highest standards, ensuring every interaction leaves a positive impression.
Your feedback affirms our dedication to excellence, and we're proud to continue offering an unmatched level of service. We thank you for your trust and look forward to serving you again.
Kind regards,
Customer Experience Team”
"I received a good device. Called me back like they said they will…"
“Dear Leah,
We're always pleased to hear from our valued customers like you. Thank you for taking the time to share your experience with us. Your engagement is invaluable in fostering the community we've built together.
We take immense pride in maintaining the highest standards of customer service; it is a cornerstone of our ethos. We confidently strive to ensure each interaction reflects our commitment to excellence and leaves a lasting positive impression.
In conclusion, our unwavering dedication to service excellence is not a mere aspiration, but a reality we consistently uphold. We greatly appreciate your endorsement of our efforts and look forward to serving you in the future.
Warm Regards,
Customer Experience Team”
"Raymond reached out ahead of the shipment to confirm our delivery address on 9/7 stating item was being prepared and would ship in a few days. He tried to upsell us on other delivery services which we declined. So far great service and communication about our furniture delivery.
UPDATE 9/24/23
The company continuously pushes out our ship date. The order was placed on September 2 with initial ship by September 22 which seemed extremely long to ship but we were OK with that. Then September 22nd came and went. They change the ship date by September 24 now it’s September 24 and they’ve just changed the ship by October 8th. This is completely unacceptable that $1000 non-special order item is scheduled to possibly ship 36 days after the order was placed and who knows if it will actually ship by October 8. I just sent them an email stating I need an exact ship date or we’re canceling our order.
At this point, I would not recommend ordering items from this company. If they can’t adhere to the ship date, they promised initially.
"
"I was a little skeptical because the prices were so much better than anywhere else and it had to be shipped a good ways. But I am very pleased with my new furniture! It is beautiful and heavy quality. The delivery guys did a great job and were very friendly. I will definitely be ordering from you again. "
“Dear Frankie,
We appreciate your time and effort in sharing such a wonderful review with us. Your engagement is invaluable to us and we are truly grateful for your support.
Pledging our commitment to maintaining high standards is something we've always taken pride in. We ensure our team, from those who source and craft our beautiful furniture to those who deliver it to your doorstep, is dedicated to providing you with an exceptional experience.
It's our consistent aim to exceed your expectations with our services and products, and your positive feedback is a testament to our efforts. We look forward to continuing to serve you with the same dedication to excellence in the future.
Thank you once again for your trust and we can't wait to assist you with your next order.
Best Regards,
Customer Experience Team”
"I ordered 2 sofa’s, 1 with a bed, one without. Both were delivered & assembled with white glove service. Shopped many sites and this was the best price. Delivery was much quicker than advised. Perfect transaction. Will absolutely buy from again. "
“Dear Kathleen,
It's wonderful to hear from you, and thank you so much for your engagement. Your feedback contributes significantly to our ongoing efforts to maintain our high standards.
We pride ourselves on our commitment to ensuring a seamless experience for all our customers, from the shopping process right down to delivery and assembly. Uncompromising quality and white glove service are indeed integral to our operations, as we believe our customers deserve nothing less.
As we continue to strive for consistent excellence, your support and trust validate our efforts. We look forward to serving you again in the future, maintaining the benchmark of superior service you have come to expect from us.
Warm Regards,
Customer Experience Team”
A rep from 1stopbedrooms, 1stopbedrooms, has responded:
“Dear Joseph,
We're elated to hear from you and truly appreciate you taking the time to share your experience. Your feedback is invaluable to us as we strive to provide the best possible service to our valued customers.
Our team is devoted to maintaining a high level of service, always ensuring that our customer's needs are met with unwavering dedication and professionalism. It's our aim to deliver top-tier products, coupled with an exceptional customer experience.
As we continue our journey, we stand by our commitment to consistency and excellence in service. Your satisfaction is a testament to this commitment and we look forward to serving you with the same high standards in the future.
Thank you once again for your kind words.
Best regards,
Customer Experience Team”