"This is the second time we are ordering, and I will be ordering again. "
"Arnold got right ahold of me to see if I needed help and was able to help me with exactly what I needed"
"I love that your employees are easily accessible and very helpful. This is the second time using your site and each time I have had questions and been helped. Arnold was the last person I spoke with and he was very helpful in a short amount of time. They go above and beyond"
"repeat customer. Will be back next year
"
"Great product at a great price"
"My ordering experience with this company has been one of the best!
Their customer service reps are excellent, very helpful, polite and def do their job well.
The design features are user friendly and the rush ordering feature is quicker than any other company
I researched on the web!! "
"I have bought wristbands from this company several times without any issues but the last time I bought wristbands, and paid expedited shipping, I did not receive all of my order. When I contacted them they required me to send them a photo of the "missing" item? Said to take photo of other items received and the shipping label and I said y'all have that info already. The wristbands were $13.75 and there was no reason to make me "jump thru hoops" to show them I didn't receive the items I had bought. Courtesy and support...I think not. I choose to spend my efforts and time warning others not to buy from these crooks.
"Fool me once..." I won't be a fool again and I just bought 5,550 wristbands from another company...you should do the same.
"
"Love them! Consistently great service and great products. "
"I ordered 300 buttons and the colors I submitted where very bright against a black background. When I got them they were very light. The bright green was lime green and the bright blue was so light you could hardly see it. The watermark could not be seen at all. I called and was told I would have to take pictures of the buttons, what I had submitted, any that maybe damaged and email everything. Once I did that it would take a day or two to hear back on what they would do. Refund my money, redo them, etc.
This NEVER happened. I've emailed them with no response and customer service just tells me the same thing. I have to email everything. If you don't get a proof and they screw up your colors you are stuck with the crap they sent you."
“Hello Dewezal,
We apologize for any inconvenience caused. Please be noted that for every claim of defect/missing/incorrect product, there is a certain protocol set which must be followed to ensure that a proper resolution can be reached. In such cases, we request and expect the customer to cooperate and provide us with details as well as visual proof so we can properly assist them. We delivered the order on 2/2. You contacted us on 2/6 stating your dissatisfaction. As per protocol, our representative duly requested the required images (shipping label/package/received items, etc) to assist you with your claim. An email was sent to your email address sdew****@cox.net. Please be noted that we have yet to receive any responses from this email address regarding the claim. Furthermore, kindly note that per terms, "Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods.If you receive merchandise that you believe is defective or of unacceptable print quality, you can use our online ticketing system to send us at least three pictures or more of the product within 7 days of delivery. Please provide pictures from different angles for a clear verification. We will have a Claims Representative to review the issue and, upon verification of the mistake, we will remake the product for you. Any requests for a remake or refund past 7 days after delivery will be denied.". As the images were not submitted, we were, unfortunately, unable to process the claim.The time-period to process the claim has already expired as we did not receive the requested pictures. These are promotional products that are subject to wear/tear/fade and thus there is a specific time-frame, as mentioned in the agreed terms, within which claims are accepted for processing. Please also refer to our terms, "All website images are animated and made to resemble the product. Variations between image and product will happen. Exact match of website images and product is not guaranteed. Exact PMS color matches are not available. We try to match your color selections as closely as possible using PMS numbers as a reference only. An exact match cannot be guaranteed for some products such as silicone wristbands, lanyards, can coolers, buttons, coasters, and napkins. In-stock colors will also not be an exact match from a past order but we will still do our best to match it. When a difference of color occurs, no grounds for a remake, redo or refund will be given." Variation in color may occur as per disclaimed terms. We hope we were able to explain and we apologize for any inconvenience.
Regards,
24hourwristbands.com.
”
"Walter was very efficient placing my order. The processes took leases than 5 minutes. Thank you, Kimberly "
"Love the website, it makes ordering so easy! And service has been awesome!"
"I was having trouble ordering online and was referred to call the direct line and talk to Walter directly. He was very responsive and helpful in making sure what I wanted was taken into account and walking me through the details. "
"Walter was very helpful completing a re-order of a previous order. The experience was both fast and easy thanks to his service."
"It is easy to order from your website and product is very reasonable"
"Thanks for all of your help Wlater! You were fantastic."
"Too soon to tell, but love that it's from America!!!"
A rep from 24HourWristbands, 24hourwristbands, has responded:
“Hello Doyle,
We humbly apologize for any inconvenience caused. Please be noted that for every claim of defect/missing/incorrect product, there is a certain protocol set which must be followed to ensure that a proper resolution can be reached. In such cases, we request and expect the customer to cooperate and provide us with details as well as visual proof so we can properly assist them. We delivered the order on 5/23. You contacted us on 5/29 claiming that a portion of the bands were missing. As per protocol, our representative duly requested the required images (shipping label/package/received items, etc) to assist you with your claim. However, you have refused. We have explained that the images are a mandatory requirement for this process and requested the required visual documents on 5/30 and again on 5/31 so we may be able to assist you. However, we have not received the requested images. As such we were unable to proceed with your claim.
Note that per agreed terms, "Please check your order immediately upon receipt. Please provide pictures from different angles for a clear verification. Any requests for a remake or refund past 7 days after delivery will be denied. All claims must be reported within 7 calendar days upon receipt of goods." As the order was delivered on 5/23, the claims period has expired. Your order consisted of a total of 1500 pieces of tyveks wristbands. Please be noted that we reviewed our records on the shipment. The weight of the shipment matches the approximate weight of the 1500 bands. Order was delivered accordingly as per the FedEx tracking site. We hope we were able to clarify. We recommend that you file a case with FedEx if the package was delivered in poor condition. And as courtesy we offer a 5% off on next order. The offer stands should you choose to opt for it. Thank you.
Regards,
24hourwristbands.com.”