"This is the second time we are ordering, and I will be ordering again. "
"We ordered mugs from the company which came with chipped logos and horrible quality printing. One of the mug boxes also came back shattered. The color as shown on the website was also clearly a photoshop job - we ordered green mugs and they looked dark forest green, almost black when we received them. In short, look elsewhere. This company is terrible and there customer service admitted the mugs were poor quality, but that it was just luck of the draw."
"The Customer Service Representatives are friendly, knowledgeable, and ready to assist you with all of your needs/questions. I was assisted by Arnold and he was "THE BEST"!!! He was with me every step of the way and made my experience go smoothly. "
"Good site and easy to use. My only advice would be to allow a reorder option from the order history tab. "
"I've ordered from here before and will do so in the future. Love the product and works like I thought it should."
"The online customer service was very helpful! I really appreciated their help as a first time buyer!IM"
"Came in to check prices, saw how easy it was and made the purchase. Good pricing. "
"I am not shy and can sometimes be aggressive but Floyd was so helpful and offered to go above and beyond what I had ordered. He was professional and kind and followed up with me after hours to make sure my needs were met. I would highly recommend and will use again for sure!! Thank you so much."
"The website is easy to use, informative and clear. I love the USA option. "
"I will NEVER USE THIS COMPANY AGAIN.
I am part of a Marine Corps Veterans Motorcycle Club in IL and had ordered some can and bottle coolers online with them and uploaded the .eps files to the website. I had noticed that when i was blowing them up that the edges of the graphic were grainy. I had opened a ticket to get assistance with the artwork as the customer service agent advised me to do. This was within 10-15 minutes of placing and paying for the order. There was nothing on the website or in the order notes or anything that stated there was a minimum order on any of the products.
This morning I get an email from the site and it states that they can't print the bottle coolers that I ordered because there was a 250 minimum quantity and then also a set up charge. I advised to cancel the order as we didn't need that quantity of coolers at this time. I also advise the representative that I was talking to about my frustration with this and asked him to place the can coolers on hold as well. He also could not get me to a manager as the manager didn't come on shift until 12 est. He advised me that I needed to get the artwork updated so they can proceed with the printing of the coolers. Apparently he didn't put it on hold and the fact that I hadn't placed feedback to their request yet didn't matter, because I got an email stating that the can coolers were going into production soon. (mind you no one has contacted me directly about the designs.)
I again called into customer service and this time requested to cancel the whole order. I was at this time advised that I couldn't cancel it as it was in the production teams hands and was going to be printed very soon! I, in a politically correct manner, went off a bit on this guy and requested that they cancel the complete order due to the lack of good service that I received. I was then advised that I would have to pay a cancellation fee. I then requested to speak with a manager this time. This time I was transferred to, Kevin (doubt that is his real name), and he told me the same thing and asked what they could do to make this right. I advised there was nothing they could do other than cancel my order. He advised that they would provide a better discount on my next order, to which my response was, I will never order from this company again.
So now we will see how the actual order comes out and how they look in general since no one contacted me, prior to sending it to printing, for assistance on the edges.
Not to mention that I get an email from Imprint.com stating that my order is in production, so they don't even produce the products that they sell. They farm it out to another company. WTF!!!
This experience is definitely not a noteworthy experience and I will never order from them again. I had thought that it would be good as we had ordered wristbands from them previously with no issues. But I guess that is what you get from trying to order Can and Bottle Coolers from a wristband company. Lesson Learned.
To bad for them as this could have turned out to be a large future order for them considering the quantity of chapters that we have and could have moving forward. God Bless America!"
“Hello ChadSeyller,
We humbly apologize for any inconvenience or confusion caused. For the zipper bottle coolies, please note that we clearly mention in our product description for the item that: "2 or more imprint colors - Minimum quantity 250". As you have selected 3 imprint colors, the minimum quantity implication applied to your order due to which we placed it on hold & informed you regarding the matter. Thus, kindly note that we do disclaim this in our website; we apologize for any inconvenience caused due to this limitation. As for the coolies, please note that order are only placed on hold if the artwork submitted is deemed utterly unusable or is of extremely poor quality. We understand that preferences vary from one customer to the other, but we try to follow and use the general standardized quality of artwork. Note that as per agreed terms, "All phone orders that have a payment transaction cannot be canceled and the sale is final. Online orders cannot be canceled. Rush orders of any kind cannot be canceled." As your order was a rush order, it had already gone into production by the time you requested cancellation. As these items were already in production, it could thus not be cancelled. However, we did duly cancel your order for the zipper can coolers and a refund has been requested. Please allow a few days for that refund to be processed from our end. As for the collapsible coolies, please know that we have shipped out the order which is due to be delivered to you soon [estimated 3/15- as selected in your invoice]. We hope we were able to clarify and we sincerely hope that you liked the products. Thank you.
Regards,
24hourwristbands.com.”
"BEWARE: The shipping is charged per item, and was as much as the cost of the signs for each line item! The customer service guy said they ship each sign in an order from different producer -- how inefficient!!!!!. I was in a hurry this time so went ahead with the order, but would not order from them again because the shipping doubled the cost of the order. Next time I'll shop around, and you should too!"
“Hello Fernheath,
We apologize for any confusion or inconvenience caused. Please be noted that each line item is considered and processed as a separate order as it consists of different product types, designs, specifications, etc. As they are handled separately their shipping fees are also charged separately; thus if one item is on hold due to inventory, artwork, proofing reasons, the timelines of others are not affected. However, if cost is an issue, you can always opt for discount codes to avail on your order. Promotional discount codes can only be availed while placing the order. If you have not availed it already, feel free to call us and put in a request and a customer care representative will respond to the request within the next 24-48 business hours regarding the matter. We hope you will like the products when you receive them. Thank you.
Regards,
24hourwristbands.com.”
"Do not order from this company they are a complete rip off. If you are use to dealing with a company that prides themselves in customer satisfaction this is NOT the company for you. They are only out to obtain your money for a poor quality product and when you express the fact that you are not satisfied they continuously hide behind their terms to justify keeping your money. If you wish to throw your money away order from them and if you receive a product that is not what you expected, than you better expect this company to not do a thing about it. I wasted a lot of time, energy, patience and valuable time going back and forth with them for a few weeks until finally I got tired of hearing the same excuse after excuse that I decided to tell them if you need my money that bad just keep it. So now I am stuck with a worthless, poor quality products that I cannot use at all. What a waste and this company is a JOKE!!! "
“Hello KMorris,
We would first like to apologize for any inconvenience that you may have faced.Could you please provide us with your order number so we can look into the matter to see what went wrong? We understand that it can be frustrating to not receive something exactly as expected, however kindly note that limitations apply and we try our best to provide the best products and services for a very competitive price;we disclaim these limitations in the terms that customers agree upon. Nonetheless, we would like to look into you order to verify your claim. If the issue was caused from our end we will definitely try and accommodate you to the best of our abilities and policies. We will be waiting for your reply, thank you.
Regards,
24hourwristbands.com.
”
"Love the option to have them printed in the USA but do not like that it is so much more. When I can I choose USA of course but sometimes my margins just don't allow me to do so which means my product will take a lot longer to get to my customer. I would like to see that pricing reduced or maybe some additional incentive to choose USA so it will be more affordable."
"I designed a custom mug and it was so simple! I had a quick question as some of my graphics jutted beyond the border area. Just as I was wondering if the sections above would show, Murphy initiated a chat session! I was able to clarify with him that anything showing beyond would not appear on the final product. I probably wouldn't have purchased the product if I hadn't gotten that clarification. Thank you Murphy and thank you 24HourWristbands! "
"Ordered a banner and the quality was way better than I expected and I received it a day earlier. I love how they communicate with you during the process. "
"I really liked the simplicity of navigating the website. I was able to order just what I wanted, without any hassles. I dealt with Murphy on the online chat. Excellent customer service!"
A rep from 24HourWristbands, 24hourwristbands, has responded:
“Hello dramsey,
We humbly apologize if you received that one of the boxes were damaged. We assure you that we have duly packed and shipped the order out and in rare occasions, package may be mishandled during transit which may affect the condition of the contents within. We regret to hear that the printing and the color of the product were not as expected. Although colors will not bear exact resemblance to that shown on the website, a significant difference can be considered during the claim process. We try our best to be fair and reach a reasonable resolution that is acceptable to both parties. We humbly apologize that you were not pleased with the mugs and would like to offer you a full remake, completely free of cost. Our representatives have reached out to you regarding the matter and have left a voicemail. Please contact us at your earliest convenience so we can proceed with the resolution. We look forward to hearing back from you. Thank you.
Regards,
24hourwristbands.com.”