"This is the second time we are ordering, and I will be ordering again. "
"Found just what we were looking for and ordered"
"Had my buttons designed and paid for in 5 minutes. The delivery was slower then I hoped but I ordered a week later then I planned on so that's on me. Once the buttons arrive I'm going to decide if we will continue using them for football season, but a positive buying process."
"I needed help with my order and Justin was extremely helpful through online chat! He was knowledgeable, friendly, and really knew his stuff! Thanks Justin! Sean"
"quick and easy. Great website"
"Terrible customer service. I ordered 200 wrist bands and specifically said the date I needed them, because I was taking them out of the country.
They claimed that because of the Chinese New Year, there was a delay, but that they would not refund my money.
Crooks!!!"
"I have ordered before from 24 Hour Wristbands and am so impressed with the quality of the products along with their pricing. Their website is incredibly easy to navigate. I ordered 1500 Premium Foam Collapsible Coolies and the best thing about my order is that they allow you to pick and choose what colors you would like. Other sites do not do this. I will continue to use them for many of my promotional needs. Thanks 24 Hour Wristband for making my job easy! "
"I ordered a large order of pulpboard coasters through their website and ended up receiving paper ones that when condensation gets on them they soften and actually do damage to the tables.
I then submitted the issue to their CS to hopefully get what I actually ordered, only to find they wouldn’t right their wrong. All they would do is offer 15% off my next order, which is available to anyone who visits the website at any time, so not an actual solution.
Their prices may be good, but it is because their products are subpar, their ordering system is flawed, and their customer service lacks any semblance of empathy or actual ability to fix the problem.
Steer clear.
"
“Dear Sean,
We would first like to apologize for any inconvenience that you may have faced but as it was explained to you by our representative that we produced paper coasters as you ordered, we understand that you may have placed the order for paper coasters by mistake but please understand that we have only produced your order as you specified it to be so we cannot really accept your claim in this matter. Nonetheless, we do understand your disappointment which is why we issued a 10% courtesy refund on your order even though we are not at fault here. We hope you understand and please contact us for any further inquiries. Thank you.
Sincerely,
24HourWristbands.com”
"The website was very easy to use. I hope the buttons look as good in person as they do online!"
"I love ordering from 24 hour wristbands. Always quick and love the quality. I would recommend them to anyone."
"Have ordered multiple times from here and will continue to do so. The offer a great selection and have not disappointed! Would definitely recommend to others. "
"This is our 4th year purchasing these drawstring bags and we love them, light weight and very useful during and after our youth retreat, kids really love them. "
"I have ordered from you in the past and received great feedback about the product, the price, and the timely manner in which the products were delivered to me"
"I order the blank can coolers. Beautiful colors, great quality. There were a couple of colors that are a little large, but for the most part, they were amazing."
"Needed in 2 days and got them in 2 days. Looked great!"
"Ordered stadium cups for a promotion. The cups arrived with the logo peeling off on at least half of the cups. There were blemishes and discoloration on all 200 cups. The company asked for some pictures of to verify the issue. After uploading the requested pictures the company then asked a picture of every cup to ensure that they were all defective. No one has time to take and upload a picture of 200 separate cups. The company won't refund.
I would never buy from this company again. The product was terrible, customer service was slow to respond, and they did nothing to accommodate the customer.
"
“Hello Zack,
We humbly apologize for the issue with the print. We always try our best to deliver the best products and services. However, when a defect is reported the claim representatives are required to request multiple images. However, we do see that you have provided some images of the products and we sincerely apologize on behalf of the representative who asked for further pictures. We have verified your claim and are willing to provide you with remake completely free of cost. A representative has duly contacted you regarding the matter. As agreed upon, we will be issuing a free remake and we will try our best to meet your deadline. Meanwhile, if you have any further queries, feel free to give us a call. Thank you and have a nice day.
Regards,
24hourwristbands.com.”
A rep from 24HourWristbands, 24hourwristbands, has responded:
“Hello Macu,
We apologize for the inconvenience and the delay. However, as informed previously, your order was placed during the Chinese New Year. Since your order was placed with STANDARD time-frames with customization in China, the turnaround times were considerably extended due to this major holiday of the country. Kindly note that we clearly state in the agreed upon terms that,
"Our Standard Production time is typically 7 business days. Standard Production time is "estimated" and your order will not be considered late if production has exceeded 7 business days. If for any reason, the order was placed during one of our Chinese Holiday Production breaks, Standard Production can be delayed up to an additional 7 business days."
We humbly apologize for the inconvenience. However, we are pleased to say that your order has shipped out. We sincerely hope you will like the products. We will also have a customer care representative reach out to you regarding the update. Please feel free to address any queries. Thank you.
Regards,
24hourwristbands.com.”