“Hello, please note that this was an online order and as per our records, the payment was made by you, the customer, during checkout. We understand that you later wished to cancel due to the original items being out of stock; as such our representatives suggested replacements to inquire if you might be interested. We completely understand if you wish to cancel the order and we have indeed cancelled it. There are certain steps to the process and we apologize if it seemed tiresome or tedious; we have received your confirmation on the matter and have cancelled the order. Generally, all refunds are processed within 6-10 business days, however, we have escalated your refund and expect it to be processed within 24-48 business hours. Please keep an eye on your balance. For any further queries, please feel free to refer back to the ticketing system. Thank you.”

“Hello, we regret to hear that you had faced any difficulty when placing the order. Our goal is to always provide smooth navigation and service to our clients. Please feel free to call us when you face situation like this we are always available to help. We are pleased to see that the order was successfully placed. Please know that it has been scheduled for production. You should receive email updates. Please keep an eye on your inbox/spam folder for update emails from us. For any queries, please feel free to call us. Thank you.”

“Hello, We sincerely apologize if you are not satisfied with the service received. Please note that Standard Production time is typically estimated as 7 business days. However, your order will not be considered late, if production has exceeded 7 business days. Ground Shipping will take anywhere between 3 to 7 business days when shipped inside the continental U.S. As such, for estimated delivery time-frames, we may not be able to provide an exact delivery date. For delivery on a specific date, both rush production and rush shipping must be selected when placing the order for delivery on the guaranteed "in-hands" date. Rush Shipping will guarantee the order is received within the selected timeframe, after production is concluded. When you place a rush production order, but then opt for "normal" or "ground" shipping method, OR vice versa, please be advised that the delivery date will only be "estimated" and is not guaranteed; shipping companies do not offer guarantees for ground shipping. If you had chosen BOTH rush production & rush shipping, taking note of the cut-off time, your order should be delivered accordingly. Per terms, "If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you still accept the order, we will issue you a credit for the difference between the rush production or rush shipping option that was not met. Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy." Again, we apologize for any inconvenience and we hope we were able to clarify. For further queries, please feel free to contact us via the ticketing system. Thank you.
”

“Hello, we regret to hear that you had faced any difficulty when placing the order. Our goal is to always provide smooth navigation and service to our clients. We are pleased to see that the order was successfully placed. Please kindly respond to the Support Ticket #1236390 as your order is on HOLD due to Shipping Address related issue since we do not deliver to PO Boxes. Please log into your account and respond to the support ticket or call us directly at 1-855-711-4467. Please contact us if you have any queries or still need assistance placing the next order. We hope to be able to serve you better. Thank you.”