"Placed an order! Ended up on the phone with a representative of the company to clarify order and billing address. He said would receive a follow up email in a couple of days. Has been almost a week and no email???"
"I recently ordered some parts from 2WheelPros.com. Parts were in stock when I ordered them, but still hadn't shipped after almost a week. I contacted their customer service by email and asked if there was going to be more of a delay so I could cancel my order and order them somewhere else. They responded that they had cancelled my order and then told me "You will now be starting your wait over somewhere else. Our website showed the availability before you placed the order, which is more than you will see from other places. FYI the parts are on backorder from the manufacturer". They admitted later on that the part actually was in stock when i placed my order, but I never received an update about the delay/status change. Not the best customer service experience. It could have been handled way better. This was my first purchase from 2WheelPros, and I'm glad I got a refund. I will never be giving them money. If you buy from 2WheelPros, hopefully they have your parts in stock and ship them right away so you don't have to contact their customer service."
"Had issue with part was laughed at and then got told the phone lines are having issues and got hung up on.Called back over and over still same lady states she the manager and she answer phone was told to send email. guess what she answers the emails too. She refused to even talk to be about my issue states that's not there problem didn't even let me explain what happened I had to type up something gave very little details on it then get email that its the shops fault. I spent over 300 with this order. they lost my business over 60.04 which is very crazy that they have such poor customer service. 1 the phone rep is the supervisor and she answers emails maybe get a NEW person u would get better reviews. im glad im only out 60.04 it could be worse! "
“First off, we really do wish we could have 1 person could not just to handle all the calls from customers but also answer emails - if you know how it can be done, we'd love to make our company more efficient. She might be confusing us with her shop (more on that later).
So here we go another fake review which should really not be allowed to be posted here, but it is for some strange reason. Jennifer from Jacksboro, TN emailed us and said the bearings she ordered from us (and following is an actual quote from her email) "They broke when being pressed on by dealers shop" - and she wanted to return them - because you know, we should of course be replacing bearings her shop broke. We of course said we can't take back (for a refund) or replace, bearings her shop broke and advised her to ask her mechanic to pay for what he broke (not us). Jennifer, then proceeded to file a PayPal dispute changing her story saying the bearings "broke while sitting on a chair" (literally this was in the dispute) - she lost that dispute of course, luckily there are still sane people working at PayPal who review these claims. Then she proceeded to file a Better Business Bureau claim with the same insane complaint (of course she doesn't understand what the BBB is or that it has absolutely no control over any business). Luckily, best Jennifer could in the end do - is post this incoherent "review". So are we sorry we lost Jennifer's business (assuming she is referring to some future hypothetical business)? No! Would we do it again (loose her business)? Yes, gladly! If we knew the insanity of this person we would try to avoid her "business" like the plague! We had 4 different people who had to be involved in (and wasting time on) her insane phone calls, emails, disputes, and answering reviews - forgive our honesty, but we'll pass on your business in the future with pleasure Jennifer.
So Jennifer if you are reading this - get some help. And if your mechanic at your shop broke the bearings while pressing them in (which can happen), you should ask the shop to replace them. Wonder if Jennifer filed a BBB complaint against her shop - we doubt it, because logic does not seem to be one of her strong suits. And when Jennifer shops elsewhere in the future, she should at least have some common sense and not tell them that she or her mechanic broke the parts she is wanting to return or exchange. This is so absurd it can be a sketch on a comedy show. Maybe we are just being "punked" and we don't realize it - either way, do it somewhere else.
Oh and BTW, its "worst customer service" not "worse customer service"”
"The part was identified as fitting my motorcycle. It didn’t. I emailed 2WheelPros and they issued me an RMA. No hassle. I was disappointed the part was identified as compatible since I had to incur return shipping costs.
"
“Hi David, we are sorry the turn signals you ordered did not fit. Its a universal turn signal but it may not directly fit every bike depending on spacing and size of your mounts. ”
" I ordered the wrong size shocks. Return shipping I paid. See how that goes?"
"It’s a nice product at a great price"
"Great prices, but shipping was delayed a week because they didn’t actually have the product on hand. It would have been nice to know that at the point of sale. I probably would have looked elsewhere. "
“We'd like to point out that our website in fact DOES show availability of every item "at the point of sale", and it did so in the case of this item as well. And in this case, there was a delay and it was shown on the website at the point of sale. We show availability on product pages as well as on the shopping cart summary page before beginning the check out process. ”
"Product was exactly as described. Good price good product. "
"Only ones to have the zr1 helmet face shield as well as the the plastic mounting hardware that u need to adjust / mount faceshield."
"Extremely fast n accurate shipping."
"very fast shipping and great products"
"Placed an order and paid for it in full invoice stated free shipping. Days later I get what looked like a shipping notice so I didn't really look at it right away but later that night I was going to check tracking and found it was an invoice for $50 for shipping. I paid the invoice and wrote an email to the company of my unhappiness with this tansaction at that point and that I would not be a repeat customer. I then recieved an email that we didn't need to do business at all and my order was cancelled without my consent and my money refunded. This was a very unprofessional way of handling business and I was spoken to in an unfavorable way. I can't be too mad because it ended up saving me about $80 after I shopped around so I suggest everyone else do the same. "
“False: Chris from Lincoln, DE did not get the email "days later" - we sent an email regarding the oversized item ordered within a few hours of placing the order - what Chris meant to say, is he checked his email days later, not "got an email days later".
True: We do not need anyone's consent or permission to cancel any order. Chris seems to be a bit confused as to how commerce works. We cancelled the order because we didn't hear back from the customer for a few days (like Chris said he did not check his email until "days later").
Glad Chris saved $80. We wish whatever store you purchased from would sell many more of this item at this price - you should post their name publicly. We'd appreciate it.
Of course we also always appreciate the chance to expose customers like Chris for what they are - unreasonable. ”
"Cost was comparable and shipped quickly "
"The Ball joints fit perfectly and they arrived within 2 business days"
"I was shopping for an ATV battery and found an exact match for what I needed. The unit arrived timely and was a perfect fit. "
A rep from Adept Powersports, adistribution, has responded:
“That's because this order was cancelled. Just as our initial email to you (which prompted you to call us) indicated would happen. So you should not be "still waiting" ”