"Was very strong and easy producing to install wasnt able to fit my tires after was able to clear them perfectly . Shipping was on time."
"Your customer service is terrible. You need to re train them in the meaning of custome service and have them leave their attitudes at home! "
"My kawasaki redux was flooded in hurricane Florence and I couldn’t find parts anywhere, to get it up and running again, but 2wheelpros had what I needed and shipped it fast. I will definitely buy from them again."
"Purchased and paid online for part that said was "I'm Stock". My card was immediately billed. Two hours later I received an email saying the part was NOT in stock and was not even something they sell. It took them 4 days to release the funds back into my account. Istimer service(or the lack thereof) was of no help. They refused to give me any answers other than I needed to call my bank. Will never purchase from these guys again. "
“Its so great that you posted this review - so we can actually provide some FACTS!. The item you ordered was not available, your order was cancelled 2 hours after it was placed and we sent you an email with the same information. In fact your credit card was NEVER charged! No one told you to call the bank. Why in the world would we want you to call the bank if we don't have the item you ordered available for sale? After all the years in business, and the hundreds of thousands of customers, we still cannot figure out why some people are just complete and utter a-holes posting these idiotic and FALSE reviews. ”
"I was in the US only for a few days so did some on line shopping. The experecience was really good. 2 Wheels folks know their thing and do it with quality! Thanks again "
"Made my selection online and had the parts in less than week. The prices were below what I would have paid at the dealership or through Kuryakin. "
"Great thank you very much!! "
"I ordered two interior padding replacements for my Z-1 helmet on November 1st and I just checked the status of my order today, the 6th of November, and it is still "Pending shipment". If this item is in back order it should have said so on the website and I would have gone somewhere else to buy it. I don't mind waiting a few days to ship, but to wait a week to ship plus whatever time it takes to get here through the postal system is too much."
“Justino, we are sorry you did not see the availability we showed on our website before you placed the order. It was shown both on the product page and then again on the shopping cart summary before placing the order. Of course this is also shown if you check the order status. Unfortunately we can only show what the ACTUAL availability is and provide that which we offer. If you want to cancel this order, please contact our customer service and we'll gladly do so, otherwise your order will ship in the originally stated time. If you want to remove this very unfair review, or edit it, we'd also appreciate it.”
"Ordered saddlebags and some side plates for the sissy bar mount. Everything came well packaged and on time"
"Good product, good price, really fast shipping"
"Always on time and easy way to shop for your needs so far so good"
"Fast shipping and a very good fit"
"This is an exact response I received by "customer service" when inquiring where my order was.
"There was nothing on back order on your order. The order has been shipped and you will get it this year.
If you believe you could have gotten it faster elsewhere, then you should definitely shop there. However its a false belief, but we encourage everyone to go ahead and try it. In fact we hope you order elsewhere next time. We only wish more customers like you went to our competitors. You'd be helping us out and we will appreciate it.
Also we encourage you to contact BBB and tell them that we shipped your order in EXACTLY the time originally stated on our website and that you are simply ignorant and enjoy making dumb accusations. We can care less if you go to "BBB" - they have no control over our company or any other business. You can embarrass yourself all you like"
Their service is clearly the embarrassment in this scenario.
Buy elsewhere. You might actually see something for the money you pay!"
“So first some facts. The order was shipped EXACTLY in the originally stated time (1 business day - which is not only not long, but frankly faster than most places as far as OEM Honda parts go).
Since customers love posting our emails without ANY context, we'll neeed to post theirs.
This is what David sent to us on Monday (he ordered on Saturday 10pm). Unedited.
"If this part is in back order why haven't I been told?
I could have had this 2 days ago from a different website that actually has the part in stock.
Please contact me and let me know if I can expect this part sometime this year or I'll go to the bbb and see what can be done."
How can one state on Monday morning that they could have had it 2 days ago when they ordered on Saturday at 10pm? Maybe this guy has a time machine? He claims he can get something delivered BEFORE he orders it.
We stand behind our response (even though its been edited and out of context). You be the judge if we are being fair and honest or if this customer is reasonable. It sad that people don't realize that they are only embarrassing themselves when they post reviews like that. Hope this person is proud of their grand achievement. ”
"Communication was at least reasonable. "
“Hi, unfortunately by the time the issue with the order (unrelated to availability) was resolved the last of the item you ordered was sold and the item went on back order. We apologize for the inconvenience. We'd love to sell you the product, but unfortunately its not in stock right not. You can enter your name and email on the product page and we'll send you an email as soon as the item becomes available.”
"Took forever to ship! Ordered over a week ago and still not shipped.."
“We are not sure why you expect an order that you, yourself cancelled 10 minutes after placing it to ship. The order you are referring to here was cancelled by you. ”
A rep from Adept Powersports, adistribution, has responded:
“The customer ordered the wrong item - so naturally and obviously it is someone else's fault in the world we live in today. Must be a great life to have when nothing is your fault and you get trophies for participation. Unfortunately we prefer to stick to facts - and after we simply told this person some facts, his reply was of course "What’s the number to a supervisor or manager I’m not sure I like your response and or attitude.". Then he decided to make threats when he didn't get his way. This customer doesn't live too far, so we welcome him to stop by our store and make his threats in person instead of being a "keyboard warrior". Not sure what else we can do to make this customer happy with his $20 purchase. He is welcome to return it within 30 days (which we stated from the beginning). ”