“This person most definitely did NOT get a defective product, he simply got a shock that did not fit his ATV even though our website clearly listed fitment. When we tried to help this person figure out the correct shock for his model and asked for the VIN, but of course he refused to give it to us. For anyone who thinks a VIN is somehow a "private" thing, think again and walk up to any car or motorcycle on the street (you can read the VIN). He sent pictures as "evidence" of our mistake, claiming they show old vs new shock, however his pictures coincidentally cut off the part number printed on his old shock. We suspect he knew he just ordered the wrong part and for some reason got upset with us for doing that. We really don't understand why people get upset with us when we send them EXACTLY what they order. We can't read minds, we don't know what you want to order - so we list fitments for every item we sell on our website, so you can order what you need. We also of course told the customer he can always return the item if its not what he wants within 30 days (which is what he ended up doing). When we asked for the VIN so we can figure out the correct part for this customer, this gem went on to call our customer service "uneducated" and other childish names like "idiots", "retarded monkeys", "ignorant stupid kids", "would be better working at McDonalds", "morons", "retarded idiots", "ridiculous morons", "2wheel douche bags", "Dildo Baggins", "Dufaso", "Lord Farquaad" - which to us seems to indicate this person is either a child or stuck in his childhood. Claims to be 50 years old, so maybe just going senile, you decide for yourself. In either case, we suggest he gets some sane adult supervision when shopping online and sending offensive emails. ”

“Only problem is Kathleen didn't order a sissy bar, Kathleen ordered a sissy bar cushion, which is EXACTLY what we shipped. We aren't sure how an item called "Sissy Bar Pad" can be confused with anything else than a sissy bar PAD!. The pictures also showed a pad. Once again, another customer upset because they ordered the wrong item. We get so frustrated with these so called "reviews" because customers get to post their version of the story, without ANY facts whatsoever. They get to bash us, call us names, harass us, etc all without any consequence and that's pretty sad. Most often people seem to get upset when they realize that they made the mistake. Maybe Kathleen, did not see the word "pad" in the item name she was purchasing, or maybe the pictures of the pad were confusing to her, we don't really know, and its not a big deal - just return it! Of course when the customer contacted us, we immediately created a return for her and she returned the item for a refund. So the accusations that we were somehow unresponsive, are false. This person also decided to dispute the payment on PayPal - even though she received the item she ordered. Classy.”