"I put the wrong shipping address down when I ordered. i called as soon as I noticed and they were more then helpful. i also mentioned that I couldnt find any Artic Silver 3 on the site. All I had to do was send a email with the updated shipping address, and tell them to add the artic Silver thermal compound to my order. they were more then helpfull to me. This is not my first time ordering from 3dcool.com. Every Fan in my case is a 3dcool.com fan and now even my cpu heatsink and fan will be. This is a killer site. A+++++
The last time I got something from them my parents paid for it and 3dcool.com called me on the phone to verify my shipping address. Keep up the good work guys."
"Fast service and good e-mails"
"3DCOOL has done it again, very swift coms and shipping, I look forward to my order, are HUMAN beings, and since I have ordered the same item a few times even knocked the price of the shipping down, great stuff.
Keep up the good work, I'LL BE BACK.
Paul"
"This company does business with professionalism and expertise.
I placed an online order and quickly had a confirmation email. A UPS Tracking number was made available and the order was shipped promptly and arrived in great condition.
I would recommend this company for all your cooling needs."
"so far so good"
"Tech support help me with great patience, as I asked their help in assembling a case for my specific needs. When I had trouble placing an order (due entirely to a SNAFU with my credit card company), Lou in sales spent much of his time helping me with the order. In addition to great cases, their helpfulness and devotion to customer satisfaction makes them the only place I will go to for this type of hardware. Thank you 3dcool for an exceptional product, and even more exceptional customer service."
"fast website with good pictures, helpful, detailed explanation of products. Shipping costs are not too bad. They generally rock!"
"I purchased a Thermalite AX-478 from here since it's possibly the best HSF out there for the P4 processor.
I accidently sent them a spelling error and the instant I e-mailed them about the error, I received a reply right away the they took care of it.
My order went through quickly and I had no problems.
I'd definately order from them again!"
"Fast delivery to Europe, Excellent case, and very good contact bewtween me and 3DCool. Number quoted is USPS insured Number as i'm based in Italy"
"A real good company."
"I was referred to this site by a friend of mine who had also built his own pc. While on the steeper side of prices the tornado 2000 case with a 431watt power supply i got from them was fairly well made except for a small defect on an inside corner that i fixed myself. other than that it's a great case with lots of room. shipping was nearly $20 on top of a $228 case. But I got an UPS tracking number within one to two days and received my case on thursday after ordering over the weekend! I would definitely suggest them as a place to buy a case."
"I had ordered 2 monitor coolers. I was charged for 2 along with freight for two. When I received my order there was only 1 in box. I e-mailed them three times that day. All e-mails were returned. This was on a friday. On monday I called them and talked to a gentlemen named Jeff. He took information and would get back with me. Two hours later I received a e-mail stating that the other monitor cooler would be shipped that day.
Today I received the other monitor. Thanks Jeff for following through on you promise.
I would purchase from them again. "
"Ordered from them some items, about two months later I had not recieved them, sent them an email about it , they said they would look into it and would give me an answer the next week.. when I pressed them for answers I never got a reply. 67$ lost there. Terrible service. Do not advice anyone to shop with them. "
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"These guys are great! They are the only place I have found with 120mm/131cfm fans, for example, and they have great prices on most of their stuff. The customer service people are knowledgeable and courteous, and in short, there is no reason not to look at them whenever you need extreme cooling solutions."