"I purchased a couple items including a $26 vantec aeroflow cpu/heatsink fan which I received DOA and which also ended up shorting out the cpu fan header on my brand new Abit NF7-S motherboard. After speaking to 3dcool.com and asking if I could just purchase a new one and send the broken one back for a refund I was told that they would not pay for the broken motherboard and that my options were either to return the fan to vantec for an RMA, return it to 3dcool.com for a RMA or return it to 3dcool.com for a refund or exchange BUT then I'd have to pay a 15% restocking charge, for a defective item mind you! Are they going to resell the broken item? It's not my fault they sold me a defective part. So then I will end up paying $7 in shipping plus $4 for the fee, that's $11 out of my pocket to end up with nothing. They are punishing the customer for purchasing a defective part instead of just sending me a new one so that I could throw this one away and keep me as a happy customer, it's just bad business. Their return policy on the 3dcool.com website even states "I understand that a 15% restocking fee is applicable to all non-defective returns for refund." Seeing as my product IS defective then why are they charging me 15%, it's ludicrous, they just want more money out of the customer. Other problems are slow web site, horrible shopping cart system, being forced to store my credit card number when creating an account is not acceptable and very cold and uninterested, unhelpfull emails from their support and sales. I will never purchase anything from them again, and I highly recommend you do not either."
" Ordered a Thermaltake Geforce 4 cooling kit from 3dcool.com wich was priced lower than anywhere else,The item was shipped the next morning,I would definatly do business with them again!"
"Very knowledgeable and friendly. I found the quality of their Cases to be top shelve, and at a good price. I have now placed two orders and would return again should they meet any of my future needs."
"Very Pleased to have done business with 3DCOOL.COM They are a "Class Act" Company. A very professional sales staff and an excellent customer service program !!!! I would recommend them to anyone looking for excellent quality computer products. I would check them out if you haven't already. "
"Very satified. The whole staff was great. I never delt with an online company with such detailed customer service. I highly recommend them! They are fantastic!"
"I have used 3dcool for my PC cooling requirements, fans, filters etc and the prices are very comparable to any other online store. Shipping times have been exceptional the 2 times I have purchased from them. Have a question, just email and you get a prompt reply.
To sum up, just one word ... EXCELLENT"
"After spending a few days looking around at many different 'cooling' sites, I found 3DCool's prices to be on par with, or cheaper than, everybody else. I placed my order at around 9:15am, and by noon I had another email with my tracking number! Being so close to Christmas, this speaks bounds about their ability to service the masses. As my overclocked system needs more and more cooling, I will definitely be shopping with them again!"
"I am very much pleased with the excellent sales service from Lou at 3DCool.com"
"3Dcool was great. I entered the wrong address for my billing information. I sent an email with the correct information and received an email to verify my order. The company kept me informed at all times about the status of my order. The prices were very good and the shipping cost was very reasonable."
"Shipping date was stated as the 29th, but did not ship until the 2nd of December. One week later than stated.
Further review, and I would re rate the company asbetter than average. Their response to my disatisfaction would indicate a caring company. It would have been just as easy to blow this off, and lose one customer. I'll probably try them one more time after the Holidays to see if things are better, and I am somehow sure they will be."
"3dcool always ships fast ive orded from them several times my only problem with them is in their web site.. the fans listing they dont competely show all the fan informations for example: I ordered a 120mm fan and the power rating was not listed so i dont know if i can hook it up too my 6watt baybus or not untill it gets here. Other then a lack of information its one of my favorite online computer stores"
"#dcool is awesme especially Lou. Awsome case shipped fast"
"To cool to deal with. 5 thumbs up! Very nice to deal with great serive and information. I think we should through Jeff more bones!"
"Excellent in all catagories of internet shopping. My 78 year old technology challenged mother ("you'll shoot your eye out") would be impressed with this company."
"Excellent"