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3DCOOL.COM

211 reviews
4.86 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Product & services pricing
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Verified
5/5

2004-02-27

"Than you again. An excellent service. Quick and well done.

cris winter
"

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Verified
5/5

2004-02-21

"I ordered a GPU cooling system from 3DCool.com on Thursday the 19th of Feb.

Shortly after placing the order I received a phone call from 3DCool thanking me for my business.

I received the item approximately 25 hours after I placed the order. (this was not the result of any type of expedited shipping).

My order came to a bit over 30 dollars.

I've never received that type of customer service from any company and I highly recommend 3DCool.
"

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5/5

2004-02-20

" I highly recommened 3DCool.com based on the quality of the products they sell, their prices and above all their service. I was told by a friend that 3DCool was the place to go for new items and he was right, they had what I was looking for and at a really good price. I called with a few questions and the reps I spoke to were friendly, helpfull and these guys know what thier talking about. And my order was shipped in 24 hours! What more could I ask for? These guys have done their homework and aced the test...I will definetly be coming back to 3DCool."

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
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Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Making decisions on their own
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Verified
5/5

2004-02-07

"I'm 200% satisfied with the service and professionalism that was provided to me over the phone when I ordered my UV gaming rig. 3DCOOL.COM you definately have yourself a repeat customer! Since I am stationed overseas my friends and I have found that ordering gaming rigs from the U.S. for our tweaked out computers was hard because most companies only ship UPS and FEDEX, which the US post office does not support on base. 3DCOOL sent my parts out via the USPS and I received that box a fews days after. 3DCOOL I have already started telling my friends here (Japan) about your awesome deals and expect more orders to come from this area. 3DCOOL is a one stop website, gamers dust off that credit card because you will definately find something you want. Thanks 3DCOOL!"

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Ease of ordering online
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5/5

2004-02-07

"I did alot of research on this company, through online reviews, resellerratings.com, various forums as well. Easy navagation on site & very knowledgeable cust svc. This is a true family run business Lew and the crew should be very proud! Will see how everything goes, but so far above and beyond resellers give them a 10.5!"

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Verified
5/5

2004-01-29

"They rock, very helpful, they know their stuff all around. Especially with keeping your system cool and fast!"

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Is easy to do business with
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Is committed to quality products and services
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Likelihood of customer recommendations
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Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
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Verified
5/5

2004-01-26

"I recently had a power supply go bad and the new owners of 3DCool made good on the warrentee. This is a first class operation and I would be quick to do business with them.."

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Verified
5/5

2004-01-19

"I finally recieved my order from 3DCOOL it was in great shape as it was packaged like it would want it shipped even though it came from NEW YORK
to CALIFORNIA this order was recieved in great shape i have really enjoyed my shopping experience with 3DCOOL and this will be my choice to order from again. although it takes
5 working days for shipping. this retailer
scores a 10 in my book........................
"

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Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
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Customer service being easy to reach
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Verified
5/5

2004-01-16

"The 3DCOOL guys are great!

I was having some case cooling issues in my case, so I gave 3DCOOL a call. Their selection of cooling products are some of the best in the market, and their prices are extremely reasonable. I took a trip to their shop a few months ago, and was impressed with their knowledge and their inventory. I have built 3 machines for myself in the past 6 weeks, and all of the cooling products came from them. SLK-900U, SLK-800A's, ThermalTake Smart Fan II for the cases, YS Tech TMD 72MM fans for the heatsinks, Vantec fan controllers.....you get the picture....they have it all.

It is one thing to have products, but it is their knowledge that really makes them my cooling shop of choice. Most people try to sell you stuff, but these guys actually listened to my issue. They didn't try to sell me on something else. I did my research, and they confirmed that the direction I was going was the best course. With the addition of 2 ThermalTake Smart fans and a Vantec fan controller, I got my case temp down from 36C to 23-25C! Makes a big difference and the fans are only running at 25% of the fan speed! Thanks again for all of your help, and hope this helps others make the right choice to come to you for their cooling needs.
"

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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
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Verified
5/5

2004-01-15

"Great prices, fast shipping, carefully packaged! I'm definitely not their top customer, but they have treated me like one. They've succeeded in putting the personal touch into electronic transactions. Their customer service is top notch."

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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Web site reliability
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Web site being easy to use

Verified
5/5

2003-12-11

"I have been a long time customer from these folks. Mostly I buy canned air from them in large (15-20+) quantities. Their shipping rates had gone up but when I inquired about it, I received a response within 30 minutes providing an alternate means (USPS) of shipping it, which was significantly cheaper. Since I was in no rush, I opted for that. The order was shipped out the next day.

Their customer service has been very courteous and helpful, and I have never had any problems with any product (canned air and fans and maybe some other items) that I have received from them.

Great company.
"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
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Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
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5/5

2003-11-29

"3DCool.com has been the best site/company I have ever done buisness with. They have the best prices on everything I'm looking for in my system. They are always very professional, courtious, and always respond to my emails the same day. I have done buisness with them for at least 3-4 years now, and have enjoyed every single experince. Thank you 3DCOOL!!!!!!

Zachary Morroww
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-09-06

"very fast service. everything went off without a hitch. would definitely recommend"

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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-24

"Honestly, the rock bottom truth about these guys is here. I can’t say enough for what they have done for me, they have gone way above and beyond the call and duty of a typical store. They custom built me the best PC I have ever used or seen specifically to my needs as an engineering student at Boston University. The time and effort they put into making me happy was countless, their knowledge priceless. Who knew three guys could work so much magic?! Getting even more to the point, I’m a repeat customer of 4 times and soon to be even more. When someone asks me for the best computer shop in town, the answer is simply 3dcool. For the products, price and knowledge of the staff I’m thoroughly impressed by these guys. I would not hesitate yet again to buy more products from them. These guys know their stuff better than any of their competitors. Thanks guys for building me an amazing PC for school."

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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
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Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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5/5

2003-08-02

"Being a local costomer I found it a challange to find the right building they are located in. But once there The one on one customer service was above par from some other local web retailers. They had a genuine interest in my modding and computer experience. Also showed me the store room and I felt like a kid in a candy store. The prices are very comparable to other local and web retailers. Some are so much better that I have already sent a link to them to others in the local modding community. Overall the polite treatment and casual conversation along with not making me feel like I was in their way will bring me and others to shop both online and in house. "

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