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Verified
2/5

2005-02-02

"it was never delivered,i spoke with costumer service and they said it was going to be reship via fedex overnight.........let`s see if i finally recive my order after 2 weeks"

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Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused

Verified
5/5

2005-01-28

"The process was a professional success. I checked to see which type of RAM I needed, ordered it and received it. It was easily installed and best yet, it worked,"

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N/A
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
5/5

2005-01-26

"I was in the market for DDR PC2100 memory for my laptop (Apple iBook). I found a link to this company from a Mac site and they seemed to have pretty good prices and a good (according to the stated policies) guarantee that the memory would work. I followed up with some research on ResellerRatings and other business rating sites and found generally quite positive reviews, so I ordered from their web site. The ordering process was painless and the had good prices with free shipping (as long as you could live with the shipping method they used). Tracking of the order could use some work, since the only info they can give you is whether they have shipped an order or not. I got my order within about 5 days and it installed and worked flawlessly. The memory has been working in our laptop for about 3 days and everything seems to be working fine. Given my experience, I can't comment on their customer service since I didn't need to use it. The web site is well laid out for finding the right memory for your needs. I would recommend them and would use them in the future."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Web site reliability

Verified
5/5

2005-01-23

"The process ran extremely smoothly and quickly. I received the hardware I ordered in a timely manner and in great shape.

I will continue to be a very faithful customer!

Thanks,
Pat DeWees
"

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Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
5/5

2005-01-21

"I needed more memory and I needed it quick. The memory upgrade modules were ordered on Monday evening, shipped on Wednesday, and installed in my computer on Saturday. Now my computer, Apple Power Macintosh 6500, has enough memory to run the latest verion of Turbotax and get me a quick tax refund.

Invoice Number: 1000459
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A
Overall quality of the company
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
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Being trustworthy
Making decisions on their own
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Being knowledgeable
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Verified
5/5

2005-01-20

"Things went very smoothly. Delivery was very fast."

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Is easy to do business with
Is consumer focused

Verified
5/5

2005-01-13

"The website was very helpful for memory and when I called with a question the customer service person was very knowledgeable and helpful. The "system scanning" option took all the guess work out of placing an order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
N/A
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
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Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
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Verified
5/5

2005-01-13

"Wow!!! I saved time and money with you guys. I first bought memory at the store from a sales person who gave me the wrong type of memory. Then I took my computer in and they said they did not have the memory for my computer, and it would cost me way more to find it. I found your site, and the memory I needed was $70 cheaper then the one I bought earlier. Now my system is much improved. I would definitely recommend your site to my friends and family.
Thanks
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-01-13

"Their site was fantastic (it was Google-like in simplicity but usefulness), told me exactly what I needed (unlike the Big Box brick and mortar retailers), their price was reasonable (and I got free shipping), and the memory worked perfectly (their site can look at your computer and tell you exactly what mem will work with it). AND it's guaranteed!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-01-12

"The webesite was easy to use and helpful in finding what I needed for my laptop. My laptop is laptop is loving it's new memory and so am I. I went with the priority mail option--ordered Wednesday night and had the memory on that Saturday. The process couldn't have been easier."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Resolving problems
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Being trustworthy
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Being easy to reach
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Customer service being easy to reach
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-01-09

"enjoyed the experience------------------------------------------------------------------------------------------------"

Detailed Review Benchmark + -
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Value the company offers
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
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Verified
5/5

2005-01-08

"Site was easy to use and my order was processed fast and arrived immediatly the next day. i was very impressed. all my memmory upgrades will go through this site now. thank you"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
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Resolving problems
N/A
Being knowledgeable
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Verified
5/5

2005-01-08

"They have a fine process. I have had nothing but good luck with their products. Opened the computer cabinet, installed the two chips and closed it, started it up and worked fine with no issues."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges

Verified
5/5

2005-01-03

"I was very satisfied with my order. It was exactly the part I needed, the installation instructions were very clear. The order came very quickly and the price was lower than other places I had check for the same part. "

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
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Making decisions on their own
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Being trustworthy
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Verified
5/5

2004-12-30

"The memory was the right one and it was the best sevice i've ever had, Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A
Overall quality of the company
Is trustworthy
N/A
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
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Resolving problems
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