"I bought 3 ipad 4 16gb and they shipped them all quickly I was shocked when I opened the first one the front webcam wasn't even visible and the glue was falling off bc the screen was not secured. Also the home button was pushed all the way in. So That went right back in the box.
The 2nd one was okay and passed my tests except they don't have any apple marking on the back so who knows if it is real or not? So I open the 3rd one and I almost go blind b.c. there are 2 huge starbursts on the inside of the screen when you turn it on. Kind of like someone sat on it.
They do package these very well so there was no shipping damage. They just send out crappy ipads!
So I sent 2 back and am now on week 3 of waiting and they don't answer you right away it takes 3 days to get a 1 line response. I don't even think these people are human!
So 3 weeks later I get a email saying they shipped 1 of the replacements. What about the 2nd one? NO RESPONSE!!
I am so glad I bought these on my amex cards so I am protected but still what if this replacement arrives and is complete junk as well. PLEASE AVOID THESE PEOPLE AT ALL COSTS! THEY JUST REALLY SUCK AT WHAT THEY DO!
I think some chinese people from california own the company and they are working out of the Bronx in new york. They don't respond and are not personable at all.
I noticed they have 99% fb on ebay but if you look at the last month they have had over 400 negative reviews similar to many like mine where people have received broken items and they send it back for replacement and it takes 3 weeks to a month! By the way ebay policy is 6 days to get a replacement sent back to you. Ebay really sucks too they have made it impossible to get any customer service from anyone as well. AVOID AVOID AVOID. YOU HAVE BEEN WARNED. I wish somone would have warned me. Next time I will Google all sellers I buy from. I dont trust anyone of them anymore!"

"They sell fake iphone chargers and say they are oem certified but they are clearing not."

"this is the worst customer service ever, I bought a Samsung Gear Smartwatch, and they sent me a wrong charger, so I sent them three emails, two calls. the emails get no replies, the first call the agent said it must be manager contact me, so she told me to wait. but I have waited for five business days and the manager did not contact me. And then I called them again, explain the situation again. The agent told me to wait. And I wait for 10 minutes, and then she hang up my call. After that I called twice, each waited more than 30 minutes, nobody picked up. This is the worst, the most ridiculous service I have ever seen. NEVER BUY ANYTHING FROM THEM!!!!!!!!!!!!!!!!!!!!!"

"Stay away! They sent me an iPad that looked great, but was utterly broken which was apparent after 1 minute of use started overheating. They did send a return shipping label, but it took them 5 business days to reply to my initial email."

"Ipad 2 ordered on Dec 20th on EBay, received on Dec 26th, well packaged and protected. Apparently we share the same view when it comes to a refurbished product of good quality : mine looks brand new, has been very well taken care of, and is fully functional. I am very satisfied with my purchase, and also with the seller. Will consult them again for next purchase."

"BE AWARE a4c sells FAKE extended batteries. I bought one on ebay last year. Please check http://s4.postimg.org/8bbl1d2xp/a4c.jpg for details. He put bad smelled piece of rubber to make battery extended!
"

"I have a bad experiment with A4c.com. I ordered a cell phone battery from a4c.com on Friday, Dec 12. The online company gave me tracking number which is 4000074515137273630045684474 (USPS tracking number). I used this to track my order on USPS website. The tracking number, however, didn't work. USPS website gave me a message, "DO NOT FOUND". Today, Wed Dec 17 (5 days later) at 10 AM, it is still the same. The tracking number does not work. I began to contact a4c.com on Mon Dec 15 after 2 PM, asking them to provide me a valid tracking number. They didn't reply. On Tue Dec 16, I called a4c.com after 5 PM. Nobody answered the phone, and I left message for them. I asked them to call me back and provide me with a valid tracking number. They didn't call me back. Wed Dec 17, I called a4c.com at 11:00 AM. After waiting 10 minutes or so, a lady answered the phone. I asked her for a valid tracking number. She put me on hold to look for some info. When she returned, she said, "We don't provide tracking number for a cell phone battery". I said, "I have an email sent by a4c.com. In that email, a4c did provide me with a tracking number". Then she disappeared again. When she came back, she said, "It's not a tracking number, it's a shipment number". I said, "No. In the email, a4c.com provided me three different numbers: order no, shipment no, and tracking no. Your statement cannot be right". She disappeared again. When she returned, she said, "It's not a tracking number. It's a confirmation number". I said, " You and I know very well: confirmation number and tracking number are different. If it's a confirmation number, why it is shown as a tracking number." She went on, saying, "I already explained to you that it's not a tracking number". I told her, "I need a tracking number in order to find out if your company actually shipped the item, and when I will receive it. Can a4c.com give me a valid tracking number?". She answered, "USPS does not offer tracking number". "Wow, it's so ridiculous", I thought. I said, "No. You kept telling me wrong things. I just used the tracking number which was provided by your company, and checked it on USPS website. USPS did offer tracking service. Since your answers are all wrong, I think something is fishy here. I am going to cancel my order". I will never make a purchase from A4c.com again."

"Ac4 did NOT ask me to write this and I don't know anyone there. I don't even know where they are based! I have had to return items and have been very pleased with their customer service. So I have ordered from them repeatedly. And I am NEVER disappointed. I now seek them out first for electronics. Their prices are excellent. Their "refurbished" goods look new and work fine. "

"They CHARGED my credit card, LOST my order, are UNABLE to send a replacement (none left in stock) and yet REFUSE to cancel the order or give me a refund.

Avoid this place at all costs!!!!!"

"This is by far the worst customer service and service in general that I have ever experienced in my 15 years of using eBay. They do not keep their word, they do not return calls or email when promised to do so. When you call to talk to customer service you sit on the phone for at least 30 minutes listening to awful elevator music, and often times they hang up on you. I would not recommend them to my worst enemy. I don't see how they stay in business acting the way they do. I will pray for them!!"

"Worse customer service.
I ordered the ipad last Tuesday and it is still not here.
I called the company three times and every time they told me they were going to ship.
Total lie."

"I received my A4C order six business days after the order was placed.

I charged and tested the product as soon as it was delivered. After connecting the bluetooth headset to several devices, using different audio software, and troubleshooting with help from the users manual, I was able to confirm that the product was defective.

The defective condition in which I received the bluetooth headset was really disappointing as A4C clearly states on their web site that all refurbished products must pass a multi-step process to ensure that they operate as intended. A simple hearing test would have determined that this product was defective before it was even shipped to me.

I did as instructed on their returns web page and emailed the A4C Support Team every day since the defective headphones were received five days ago. I finally gave up and called the direct line. After waiting on hold for over 20 minutes I was issued a return label and told that a replacement would be shipped that day. As instructed, I called their direct line again the following morning and was told that the product was now out of stock and the order had not shipped as promised. I was again instructed to call back the next day to see if a replacement was found and was able to ship out. After five days of no email response and having to constantly call, I was told today that a replacement was shipped out, but was not shipped out using expedited shipping.

I am really in need of a working pair of headphones, and am now forced to wait even longer due to the lack of proper customer service from A4C. I can now only hope that the replacement bluetooth headset that has been shipped was properly tested and will not also be defective upon receipt. This is definitely not a great first time shopping experience with A4C."

"I would NOT reccomend buying from this site EVER!!!!
I bought a 16gig galaxy tab 2 from them and recieved an 8 gig galaxy tab 2.. thats a huge problem, the only resolution they gave me was to seend the tablet back and pay shipping and customs charges not only once but TWICE!!! They said once they recieve the table they will then send me the right tabet! Ill be paying almost $100 in fees when ive already spent $100 for the tablet and $50 in shiping and customs fees!!!!! Its been over a month now and the last email i got from them was automated.... Im extremly unhappy and if it doesnt get resolved im taking them to court."

"The Leappad Ultra product specs page mentioned that the item comes with a USB cable to connect it to the PC but I found none in the box I received. I sent an email to a4c customer care reporting this and requesting the part to be sent but I received not reply or acknowledgement back from them. Be careful about what you buy here."

""Tested, Refurbished and Reinspected: Our Refurbishing Process at A4C
A4C stands behind all of our merchandise, including our refurbished products. No matter what the reason was for its return, our expert team has systematically inspected every refurbished item that comes into our warehouse. A series of steps are entailed during the inspection process, including troubleshooting to diagnose the problem, followed by any needed repair to restore the product as close to its original state as possible. Once the merchandise has been restored, techs then grade it cosmetically (A, B, C etc.) to inform the consumer of its appearance. All of the refurbished items sold at A4C are either Grade A or B refurbished merchandise unless otherwise specified, and have been repaired and reinspected to ensure they operate and perform as good as new, and are as cosmetically close to their original appearance as possible.
Carefully Inspected and Guaranteed: Refurbished Merchandise You Can Trust
Our skilled technicians carefully test and inspect each of refurbished electronics and accessories to ensure the highest level of quality, savings, convenience and customer satisfaction possible. What’s more, we offer the same warrantee for our refurbished merchandise as we do for our new products – we are so certain that you will be pleased with your purchase that we provide our “Risk-Free, Just Because” policy to guarantee your experience with A4C is a positive one, each and every time you shop with us."


that is what they claim on their page about refurbished items but i can assure you that is a load of lies(lies is not the original word i would use) they're pitching. i just bought sony walkman mp3 player a 60 year old woman that im a coworker with. So i give her the walkman the same day i receive it and then the very NEXT day she gives it back and asks me how it works because she cant get it in to turn on. So i assume she just doesnt know how to power the device on so i charge it up and try to power it on myself,even looking up the instructions manual pdf. i wait an hour then try to turn it on,again, nothing happens so i pull out the charging cable and what do i see? i see horribly messed up charging port. I dont have an "expert team" or am a "skilled technician" myself BUT it doesnt take someone with a fancy title to take one look at this charging port and tell that its crap and will not charge ANYTHING. so please tell me how they overlooked this SIMPLE/NOTICEABLE problem if they have such expertise and skills. furthermore they say they test these products to make sure they work......ummm is that would be a bunch of lies as well because right from the start the mp3 wouldnt power on anyways so what kind of tests and inspections have they REALLY done? who knows but i can promise it wasnt as extensive as they claim. now im sure there are people who have bought refurbished items from them with no problems but i want to say those people could be lucky that they had no real damage for them to "refurbish" it. Also if you look for them on ebay and look at their complaints you'll see the there are many people with similar complaints. So be very careful if youre going to buy a refurbished product from these guys. cross your fingers and hope it wasnt really damaged before these guys got a hold of it and pawned it off to the next unlucky soul. "