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Featured Review


Verified
5/5

2003-09-29

"as a Retiree who often helps others with computer issues i was impressed with the quality of the abs product when compared to others in the marketplace.This is my first purchase from this firm and as it went w/out any glitches i would not hesitate to recimmend them to others."

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Verified
5/5

2003-09-25

"ABS offered good options & high quality components. I was able to get exactly the configuration the options I would have chosen if I were going buy parts & build the computer myself build. I’ve had lots of computers – I don’t need a package with monitor, printer, keyboard, mouse, software, etc. (The customized configuration did come with some things I don’t need, but they didn’t increase the price.) The big difference: the ABS price was lower than the cost I would have had to pay for parts & I didn’t have to do any trouble shooting. It arrived with no dings & worked right out of the box. I haven’t needed tech. support. My wife liked the notebook that was included to organize the documentation & software.

I’ll give ABS 9.5 out of 10 for price. It does help to check the web site – some weekends they offered free shipping & reduced price. There were some lower some prices on computers with the same processor & speed, but no better value considering the other components & reviews. I have purchased all my computers except the 1st over the Internet; I will definitely re-purchase from ABS.
"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Verified
4/5

2003-09-25

"The computer (Ultimate M1; ABS 3200+) is a Photoshop screamer and the price couldn't be touched with a ten foot pole for the same config by Alienware or Falcon.

The inside of the case is CLEAN and the outside's pretty cool looking too.

The website configurator is the most customizeable I've seen, especially for upper echelon models.

And everyone I've dealt with has been polite, fair and knowledgeable (and I'm a customer who requires TLC with all my questions and special needs). My nephew's also sold on them.

There has, though, been a problem with the machine - very subtle and unusual, but a real concern nonetheless. The Microsoft.com database was no help, but ABS tech support has been there for me to date; and I think (pray) the problem's fully resolved after they helped me download a diagnostic utility from Seagate relating the dual 160 RAID array.

A transparent side panel that was out of stock for the Cooler Master case is still supposed to be shipped, but I've been assured that all is well in this regard and that I should have it in two weeks. If I encounter a problem on this matter, I shall duly complain about it in this space.



"

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Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
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Web site being easy to use
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Verified
5/5

2003-09-24

"When I was thinking about purchasing a new pc I did a lot of research and I considered purchasing from Dell or Gateway. After reading reviews and learning more I bought my pc from ABS.They were timely in assembling and shipping my pc.I am very pleased with the performance and looks of my Ultimate m5. ABS makes a very quality product in my opinion and I would buy again from them. I used the tech line a couple of times and they were very helpful and courteous."

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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
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Verified
5/5

2003-09-24

"Absolutely outstanding product for outstanding price. Goodbye Dell! Especially appreciated the ability to customize every item in the system. "

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
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Verified
5/5

2003-09-24

"I ordered the Ultimate M4 with all the bells and whistles! Very pleased with the service and the quality of the computer. So far I have not had any problems! A great experience!"

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Is committed to quality products and services
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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Verified
5/5

2003-09-23

"I purchased a customized Awesome 3500 from ABS. They have quality components in their machines and I got a more powerful computer than I could have from Dell, HP, Gateway, or Sony and the best part is, it cost less and I didn't have to sacrifice quality or CS. Everything ran great right from the box. The machine came with a very useful PC Organizer with all the software relevant to my system and information about said software. I immediately began benchmarking the system with graphically intense games like Quake 3 and it held up better than I could have expected. I have yet to have any problems with this machine. It has a very efficient cooling system which, unfortunately can lead to a bit-o-noise, but since I have my computer in the living room it is not a problem at all as I never even notice the noise, what with the tv on, and all. The only time I can see this being a problem is if you have your computer in your bedroom where you sleep, and to that I say...WHY?
I had a very satisfactory experience with ABS and rest assured everyone in my family and all myfriends will defenitely be recommended to them. To those reading these reviews, I say, what are you waiting for? go get an ABS pc, you'll not be dissapointed.
"

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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
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Customer service being easy to reach
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Verified
5/5

2003-09-22

"I JUST PURCHASED AN "AWESOME 3500" AND I LOVE IT. THIS IS MY FIRST ABS COMPUTER. I HAVE HAD NO PROBLEMS WHATSOEVER AND WOULD RECCOMMEND IT TO ANYONE. I HAVE NOT HAD TO DEAL WITH THEIR CUSTOMER SERVICE DEPT. ONCE AGAIN, THANKS "ABS" FOR MAKING SUCH A WONDERFUL PRODUCT. GET ONE....SIMEON MCKINNEY, GIG HARBOR, WA."

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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-09-20

"Extremely high quality product for very reasonable price. Worked perfect right out of the box. Customer rep at ABS was friendly and helpful with the upgrades when ordering my computer so I got exactly what I wanted. Everyone has been very impressed by the system that I bought. Systems costing hundreds more from big name manufacturers can't compare in quality of materials, value and appearance. I couldn't be more pleased with my purchase and will definately tell everybody I know about this company and their products."

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-09-17

"I ordered two identical computer systems from ABS and we are very pleased with both of them. They delivered exactly what we ordered and at a fair price. We home school our children and ABS provided exactly what we needed and did not try to sell us anymore. The sales rep and Technical Assistance team are very professional and have been awesome. When we recieved our computers they came with an easy set up guide and I could not be more pleased. At this point in time I would not buy from any other retailer."

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Is committed to quality products and services
Is trustworthy
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-09-16

"This was my first purchase from ABS.
I want to begin by saying I've seen a lot of PC's over the past 20 or so years - owned quite a few and built a few. In the past, the majority of my purchases were from Dell. Based upon my experience with ABS my Dell days are over!
The ABS sales staff was professional and well versed in their product line - clearly a cut above Dell - and ABS customer support was also exceptional. I have not had need to use ABS's technical support so I'm not in a position to rate their service.
The assembly of the ABS product is nothing short of a work of art. In truth, I have never seen an assembly that could begin to compare with ABS's. Everything is perfectly positioned - wires and cables are cleanly routed and secured - nothing crosses, nothing droops and nothing dangles. It is sincerely the cleanest assembly of a PC I've ever seen and what I ordered should have been cluttered!
Finally, ABS components and options are all high quality, top-of-the-line products. Precisely the selections you'd make for yourself if you were going to engineer the highest quality PC you could build - no corners cut and no substitutions.
I will definitely re-purchase from ABS.
"

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5/5

2003-09-16

"This company delivers great value. They did exactly what they said they would do with delivering the system. Also, their support group has answered all of my questions, even ones that I did not think were their problems. My only knock is with their service dept hours."

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5/5

2003-09-16

"I am very pleased with ABS computer's service and products. Knowledgable and helpful sales staff. A great product. Overall a very positive experience."

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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-09-15

"Excellent seller! Computer was first shipped then somewhere along the way, they recalled it back due to some cabling problem. They fixed it and sent it out Overnight delivery. Thanks to their quality control, they caught a potential problem and even if it took me longer to get the computer, it shows they send out quality, working machines.

Vince
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-14

"This is my 4th purchase from ABS, my 3rd computer and i ordered one for a friend.
We both have been very well pleased with the ABS products, their computers are top notch, and run without fail for the life of them. I have never had to call for any reason for help. Yes they are that good, and the company stands 100% behind their product. Given the choice to purchase another computer , it will be another ABS machine, without question.
"

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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use