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Featured Review


5/5

2003-09-05

"No problems with my purchase. Everything worked correctly out the box. Made one software service call later regarding window's xp messenger service. I got the help I was looking for and was satisfied. "

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Variety of brands and products offered
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Ease of ordering online
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5/5

2003-09-05

"I ordered my computer from ABS after researching all the major names like Dell, HP, and even Alienware. But I found that ABS had them all beat hands down in price, value, quality, and options. Not only did ABS ship quickly, but it was very well packaged and it worked perfectly right out of the box. The best part is, all of the software and product manuals are inside of a highly organized folder with everything you need in it. The inside of the case is so clean and organized, the wires are routed neatly out of the way--I couldn't have made it look as clean as they did if I was building my own computer myself. Extremely satisfied, best company I've ever bought from online."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-05

"I ordered my new PC from ABS after considerable research. The closest competitor was $200 more than ABS with a comperable PC

All of the combinations of components offered in the Awesome 3500 were of the quality and performance that makes this an excellent PC. From the FSB speeds to the video card choice, no corners cut here, and still at a great price!

I was delighted with the online progress tracking system where I could be updated as were ABS was on my order.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-09-05

"I just wanted to list a few things about my experience with ABS.

Website layout: The website is very user friendly. I had absolutely no trouble navigating the site. They don't list any extranneous information and they even have a feature where you can chat with a sales agent. Top notch.

Service: The service is definitely their strong suit. ABS always seems to put their best face forward. Their tech support (phone and online) is very consistent, expedient, and caring. They have dealt with user issues a million times but they make you feel like you're their VIP. This continues well after a purchase. They have even offered to me that since my graphics card has a problem with flickering they would replace it once a solution is found by Nvidia.

Packaging/system quality: I purchased the Ultimate X5. It arrived to my house within a week and was packaged securely. That system is blazing fast. They realize the importance of cooling unlike many big time computer companies like Dell and HP. Thusly ABS's systems will not wear as easily, are rediculously fast for a computer based on stock cooling, and are completely stable. Most importantly, this system beats out its competition and is much less expensive. I won't pay over $600 more for an inefficient system and a free t-shirt.

Personal notes: I think my sales agent at the time, Carlos Cruz, is a complete asset to ABS and he alone is testimate of ABS's dedication to their customers. I will continue to deal with him in my future purchases.

I have referred ABS to many people looking to buy laptops or desktops for business or pleasure and will continue to do so.


Overall:

ABS is the company I will deal with whenever I buy a computer because they are just that good. They have the best price for the best hardware and service to match. 'Nough said.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-05

"Beautifull system that was about 1200 LESS THAN EVERYONE ELSE. Got the top of the line gaming system. They were really nice in giving me exactly what I want. Even change the color of the lights for me from green to blue. Only thing that bothered me was the fact that they sent my harddrives configured wrong and I had to reformat them and set the raid configuration the way i wanted it. Not really sure if it was my mistake or theres. The big thing i hate and i hate most of all, as with all companies, is the fact they have some people there who can barely speak engish. I just ask for someone else, but i just hate the fact that when you call a company you have to put up with trying to talk to someone who can barely speak english.
But no matter, still one of the best companies around and you will not beat the price ANYWHERE.
"

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5/5

2003-09-05

"This is my first purchase from this Company.
I am very satisfied with the computer I ordered and their service. I have no complaints. I would not hesitate to do more business with them. I have recommended them to my friends.
"

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5/5

2003-09-05

"Order was completed promptly and correctly. I'd do business with this company again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-09-05

"We ordered 60 computers for our school district in May of 2003. The units were shipped without problem on schedule and of the 60 units none were DOA. All worked correctly and arrived with components as ordered. This is our 6th year of ordering from ABS. We have 180 of their computers in service with few problems and a very high rate of reliability."

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
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5/5

2003-09-05

"Excellent computers and service. Great documentation and full software not the usual limited stuff. We've had very good results with the 10plus systems we bought last yaer and plan another 5 to 10 this year."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of checking order status
Ability to determine if a product was in-stock real time
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-09-05

"This is the computer company I recommend to everyone who cares what their PC is made of. You get to specify every retail part in a system for the price of a generic box! (You even get all the retial monuals!)
But to avoid surprises, two warnings:
1) Systems are OPTIMIZED for the configuration you select, making add ons more difficult. So I highly recommend getting that 2nd hard drive and DVD burner up front. Don't assume something will work or be included unless it is part of something you select.
2) ABS "tech support" are completely NON technical - they didn't even know how my case opened! Luckily, the bundled 2Net support guys are AWESOME and knew everything!
"

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5/5

2003-09-05

"I purchased a desktop system for college use, which would also serve as my home office computer. When the system arrived it worked perfectly right out of the box. Software was pre-configured nicely, and all software disks & manuals came in a separate binder (nice touch).
The internal cabling was professionally done, and upgrading has been a smooth experience (added memory). The best PC purchase I ever made, with excellent tech support and warranty policy. This company is now my first stop for hardware, and I plan on purchasing a laptop through ABS in the Spring.
"

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free

5/5

2003-09-05

"I've been purchasing Nutrend and ABS Computers for years now and I've had little to none problems. When I had problems, I simply called and the problem was resolved. I'm very content with the quality and speed of the computers and equipments."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-09-05

"The flexibility to choose exactly what components went into my new PC was the reason I purchased from ABS. The price was great, the product arrived in a timely fashion, and everything was in perfect condition. The PC Organizer that's included is great."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
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Variety of brands and products offered
Overall quality of ordering process
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2/5

2003-09-05

"I am on my second ABS computer. Did not have any trouble at all with the first one. Ran it about 5 years and gave it to my Grandson.

The only trouble that I have had with this new one, is the CD R. It was okay for the first couple of weeks, but then it would not write to a CD.
I called customer support, and got what I considered a runaround. They wanted me to try different programs, which I had already tried.

My sons, one of whom is a programmer, and the other is Microsoft engineer, could not make it work either.
He even tried it in a different computer.

I don't know if I have the Invoice number right, as there are a bunch of numbers that came with it. If not, sorry about that.

Finally, I went out and bought a Plextor, and it works like a charm.
Other than customer support, ABS is great.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-05

"I highly recommend ABS to anyone. They're one of the most hassle-free vendors I've ever dealt with.

Their website is organized brilliantly and makes choosing and ordering a snap. Many times they are running a special (free shipping!) to save you $$$. My order shipped BEFORE (yes, before!) the estimated ship date and I couldn't be more pleased with the system! Part quality, build quality, performance - it's all top notch. And the price was very competitive.

ABS also includes all the manuals, drivers etc. for all the hardware in a hardback binder with plastic pouches. This extra touch that shows that ABS is truly dedicated to quality and customer satisfaction.

I can't comment about their tech. support because I've never needed it. This says a lot in itself.

I have no regrets about my system and I'll buy from ABS again when the time comes. Listen, I'm a network admin and I build and maintain PC's for a living, so I know what I'm talking about, and I say ABS is a quality reseller and you won't be disappointed in your ABS system. Sure, like one of the other reviewers, I could have built my own high-end PC, but I do that all day for a living. I want my home PC to be stress- and hassle-free, so I can come home and blow off some steam with the lastest games. And guess what? That's exactly what I do!
"

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability