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Featured Review


5/5

2003-09-07

"I was somewhat apprehensive at the idea of going with a smaller company instead of the usual Holy Trinity (Dell, HP, Gateway); in fact, it seems that you can find good and bad reviews for any computer companies these days. What decided me is mostly the price; I could get the same computer (Awesome 3500) with some upgrades for about $200-$300 than the previously mentioned companies (notably, added 512mb of RAM for $83 instead of $200 at Dell!). In the end, I must say that I was very nicely surprised of the whole experience with ABS. Despite some problems concerning my billing address (my bank's fault), they solved the problem smoothly. The computer shipped on time and in excellent condition. Everything works beautifully, the job done is very professional, and they even provide a binder where they put all the software/documentation relevant to the computer. All in all, a great deal both in terms of price and quality! Based on my personal experience, I can only recommend ABS."

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Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
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N/A
Customer service being easy to reach
Customer service being trustworthy
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-09-07

"I purchased a pretty well customized box from ABS, which required placing the order by phone. The sales person who took my order was very well versed and helpful. For some reason, there were complications between verbally placing the order and what appeared on the invoice at first, but that was straightened out (before the order went through) with a couple of phone calls.

My only other problem was that the casing came in the wrong color. I didn't try to contact them to fix since this I preferred to keep it in that color rather than send it back for the cosmetic change.

I haven't had the need to try their tech support.

If you're looking to pick and choose your components (as oppposing to buying from and HP or Dell , etc.) I have no problem in recommending ABS.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-09-07

"System is 3 months old. No complaints about transaction or transit time. Easy to deal with. Packaging could stand some improvement but it arrived in good condition. Overall am very satisfied with my purchase from ABS Computer. I would not think twice about making another purchase from this company."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

4/5

2003-09-06

"I purchased an Awesome 3240 in March 2003. Overall I have been very happy with the quality and performance of the computer. I had one problem and tech services solved it very quickly. I was on hold for less than 10 minutes and the problem was solved in about 3 minutes. This was much better than with my previous computer whick was a Dell. The only problem I had was trying to make McAfee Viruscan which I purchased with the computer work. After many e-mails back and forth with McAfee I gave it away as ABS wouldn't refund the $14 it cost since I didn't complain until after their 30 day return period."

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5/5

2003-09-06

"Having lived with this ABS Bravado computer for 6 months, I must say I am nothing if not impressed. I use it for home/games/photos/music.The computer has performed flawlessly since I opened the box and set it up. It is fast, easy to use and the documentation was impressive. Eddie, the Customer Service guy was great. I will look to ABS Computer Technologies to handle my future computer purchases. Thanks Guys."

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Overall quality of the company
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-06

"Summary: This was a good purchase experience and am very satisfied with the product. Ordered a Sensation 1300, deleting some items such as speakers from the base $859, for a great price of $706 on an extremely fast computer (tower only). Would I buy from ABS again? Definitely.

This was the first time I ordered a PC from ABS. Ordered on Saturday 8/9/03, and received an e-mail from ABS on 8/14/03 explaining there would be a slight delay in shipping my order due to an overload of orders. This was understandable, as the weekend of 8/9/03 they offered free shipping as a back to school special. I jumped on this offer, and apparently many others also did.

My order was received from Fedex on 8/21/03. The box was in good shape and there was no damage. Opened the tower prior to powering up to check for connections which might have come lose in shipping - everything was in good shape. The ribbon cables and some of the power cables were banded with plastic quick ties, and this kept them from flopping around in transit.

Was particularly happy with the Organizer binder containing the software and documentation, video card, Windows, etc. each in it's own color coded ziploc bag. Thank you ABS.

The hard drive already had the operating system and all drivers loaded, and as a bonus there was an image of the drive copied into another partition as a backup.

The PC is working great. No problems at all. Love the 10 bay case, it's going to be easy to tinker and do upgrades in the future.

My only complaint is that with three fans (side, top, and power supply) there is a little more noise than my previous computer. For noise control am experimenting with a small piece of egg crate foam on the wall behind the tower, and this has helped.

CS Wheaton, IL 9/5/03
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-06

"I spent 6 months researching a new computer purchase. I had a laptop P3 so wasnt in a rush. I even considered the cost of building my own and Abs was still cheaper. The best part is they use all high quality parts. The machine I bought (Awesome 3550) p4 2.53 ghz, 120 gb hd, 1gb ddr ram, 128mb video, sound blaster Audigy, Klipsh 400 watt speakers, dvd rom, 52 x cdrw, wireless keyboard/mouse, Msi motherboard, exta fans...all for under $1200(back in april 2003) I havnt had to call them once...everything works great. The computer runs just as quiet and fast as day one even though I have installed tons of stuff! My friends paid so much more a t dell, gateway, Micron. Do yourself a favor build to your specs at ABS..Dont waste any more time. I will purchase a DVD burner from them shortly. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-09-06

"First class components at a fair price shipped on a timely basis. This is my second top of the line computer from ABS. Extremely happy with both machines. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-06

"This is the second computer I have purchased from ABS in the last 2 years. I have been extremely pleased both times with the ordering experience. The systems both arrived exactly as ordered. The components used in these systems are all top quality. These systems are performing perfectly and meet all of my expectations. I am fairly knowledgable about computers. I have built my own computers in the past. However, the ABS computers are so high in quality and reasonably priced that I can no longer justify building the computer itself. I have no way to relate to their after sale service, since I have never had any problem or question to present to them. All computers that I will purchase in the future will be from ABS Computer Tecnologies."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-09-06

"I purchased a barebones AMD system. It came with a case, 2 fans, CPU, cpu fan, and motherboard."

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Overall quality of the company
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Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
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Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
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Web site being easy to use

1/5

2003-09-06

"Worst experience I have ever had with any retailer. My calls went unanswered and/or unreturned for days at a time. I waited nearly a month to finally recieve my computer. My computer was completed for over a week and sat in the warehouse with Next-Day delivery. When it was finally located, only the CPU was sent. I waited another week for my monitor, speakers and printer. They make an excellent product and it was a good price, but I will never purchase from them again. EVER.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-09-06

"ABS Computer Technologies, Inc. is a great company to deal with when you are in the market to purchase a computer. Not only are their prices extremly competitive they also build their computers with top quality components. I purchased my computer in April 2003 and I cutomized the P/C to meet my specifications and needs. From the time I received it until now it has performed above my expectations. ABS was also very good in keeping me informed when my P/C would be built, shipped and delivered. I would recommend ABS to everyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-09-06

"I have purchased seven computers for my home over the years and my experience with ABS Computer has been the most pleasant and rewarding that I have experienced. I intend to buy my next one from them as well. (I just wished they sold cars)"

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Is easy to do business with
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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-06

"Order was delivered as promised. PC is fast and have had no problems after 3 months. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-09-05

"This is the 3rd system that I have purchased from ABS. I have been very pleased with both the product and service. Any difficulites I have had have been taken care of in short order. I intend to make future systems purchases from ABS."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site