"IF YOU ARE SHIPPING TO AN FPO/APO....I HIGHLY RECOMMEND BUYING YOUR PC SOMEWHERE ELSE!!!!
When I purchased a computer from ABS, I knew I was going to get a top of the line machine. While I cannot vouch for the computer itself, I had, and still am having, a very aggrivating experience with their customer service. My shipment has been "shipped" for more than 40 days. My efforts to coordinate with the customer service department were slow, and ABS was unable to answer my inquiries and needed 8 days just to give me a tracking number, which ended up being invalid. ABS was unable to track my computer for me and needed constant prodding to provide any kind of information on my system, and have to date still been unable to　provide any kind of assistance. Im only asking for the company that billed me over a month ago to locate my system for me. With this kind of customer service, Jimmy Hoffa will find WMD's in Iraq before ABS will find my system. As far as I am concerned, ABS Customer Service doesnt exist. I fully plan to send this system back for a refund if it ever gets here.
Jon M.


Update: Today I got an email from Customer Support stating that I had to wait a minimum of 6-7 weeks before ABS would look into my problem. I finally recieved the tracking number and went to USPS.com to track my order. To my suprise, USPS.com has no record of this shipment. So, I again ask the ABS customer Service department, WHERE IS MY COMPUTER?????
You guys should be very interested in finding this "shipment", because according to your warrenty, I am not liable until the sender acknowledges reciept. I have no idea where Ms. Salina Rocha got the registration number she gave me. I have never experienced such haphazard service from any company. If you are a military customer or are shipping your order to an FPO/APO address, save yourself the long wait, terrible service, and uttre dissapointment by shopping somewhere else.


Update 7/29: I was finaaly able to speak to a Customer Service rep. While curtious, they couldnt figure out how my package was sent. I have the Order confirmation that says it was sent Fedex... and a two Customer service reps telling me it was sent USPS Registered mail. Either way, they dont have a tracking number for me, basically meaning their not sure which postal service they used. So, still not sure where Ms. Rocha got the number she gave me that turned out to be invalid. Realizing that this was a lost cause, I asked for a refund. I was told that they would be happy to refund my order as soon as they got the computer back. Well...I guess that translates to sitting around and waiting for it to show up.

Update 9/1: Got an emali from Customer Service today telling me that my package was sent back to the company. I asked for detail as to why it got sent back, but still no answer. I requested a refund, and was told I would be refunded soon.

Update: 9/7 Still no sight of a refund for this lame company. Prime example of a mickey mouse operation. DONT BUY HERE!!! You're taking a huge risk.

Update: 9/11 I called again and was finally sent a RMA reciept on 9/8. Still no refund. How can people do business like this?"

"I had a warranty return of a motherboard and CPU for my ABS Awesome 3500 PC, and ABS handled the transaction with extreme efficiency. Their tech support was outstanding, and after about 15 minutes on the phone walking through various system tests, the tech rep determined that my mobo had failed. He said that since the mobo failed, there was a good chance that the CPU took a hit as well, and he shipped a new mobo/CPU out to me, and I received it in VA (from CA) in two days. Since I'd opted for the 1-yr onsite warranty, the tech rep made arrangements to have a repair tech come to my house to verify my reinstall of these pieces, and the process was EXTREMELY smooth and pain-free. Refund of the mobo/CPU, including shipping, was very quick upon ABS' receipt of my return parts. Overall, an ugly situation was handled fantastically by very responsive/competent tech support. ABS will remain my PC vendor of choice as they allow myriad personalized configurations of any of their systems, and their customer support is top-notch.

Rob Landolfi "

"I was very dissatisfied with my purchase for the following reasons:
1. My computer wasn't shipped as scheduled because of a shipping department move. As a result, I had to wait 5 days for a 2 day shipment.
2. The front headphone and microphone jacks were not operational. I was told that the motherboard would only support the rear speaker jacks or the front headphone jacks but not both. I'm sure that your techs could have developed a solution to correct this before shipping a computer that is not completely operational.
3. The tv tuner did not work correctly. Your tech helped me to troubleshoot the tuner and determined that it was not compatible with Norton AntiVirus which I installed. Because I installed the Norton, he was unable and unwilling to help correct the problem.
4. The computer completely broke down after only a couple weeks. The tech suggested that it was the hard drives so I was sent 2 new hard drives with no instructions to return the old hard drives. As a result, I was confused when I was told that I would be charged $226 unless I returned them.
5. The Hard drives did not correct the problem so I was told that it was the motherboard. I was told that I would be sent a new motherboard and a tech would come to my home to install it. I decided at this time that I would return the computer.
6. I was given a choice to have another computer rebuilt or to return the computer for a refund. I would have agreed to have a new computer built if the front headphone jacks and the rear speaker jacks were operational but I was told that that was "impossible".
7. It took 3 weeks for me to get my refund. There seemed to be no urgency to process a refund but an extreme urgency for me to return the two hard drives that I revoved from my computer.
8. Through this entire process, I never recieved any assurances that the problems with my computer would be resolved: Especially not with the supervisor of customer service, Rosemary, who I tried to contact on at least 3 occassions and who never bothered to return any of my calls!"

"Well, I needed a new computer for college and did a bit of research and found that ABS Computers not only had the best rating out of all the companies I was looking at but also had the cheapest prices. The prices were so low it made building my own computer a waste of time.

I called up to place my order for an Ultimate M5 because I was wondering if I could change certain parts for others and found I couldn't, which was kind of annoying because they are offered on their other models. Another problem was I couldn't delete certain options on the computer so I got sent an extra keyboard and headphones that will just sit here doing nothing.

Besides those problems the guy I talked with was great and answered all my questions. I placed my order August 12th and got the computer on August 21, which was impressive. Of course according to their build tracker my computer only spent a day in the installation and burn in process which seems a bit short, but I was going to burn in the computer anyway, so no real problem.

And of course, checking their site a few days after I ordered my PC those options to delete those items I didn't want appeared.

But all in all the purchase process was great, the computer seems to be in great condition, and I'm off to reinstall all my programs.

I will update in case something happens but I don't expect any problems to creep up."

"Overall we here at Lan Gamers have been very impressed with the quality of hardware, assembly, and service that we found in ABS Computer Technologies. Customer service has been very cooperative. Order processing and shipment was nearly the fastest we've ever encountered. We purchased ten (10) machines and plan on purchasing from ABS again in the future as our business grows. We at Lan Gamers and our customers would like to thank ABS for their level of exceding quality. As "Hardcore Gamers", we formally endorce ABS Computer Technologies as the leader of afordable "High-end" gaming machines.

-Lan Gamers
-Albert A. Nofi (Owner)"

"I purchased a top-of-the-line system from ABS for much less than I could have from any other company I could find, and have been pleased with the result. My order was send out sooner than expected and I was able to track its status on its way. It arrived in good condition (well-packed) and worked fine right out of the box (even appeared to have all the latest drivers).
One problem I had was that one multi-colored fan had one color led that sporadically came on and off. I contacted Alex at support (answered fairly quickly) and told him the problem, after one callback he agreed to send me a replacement fan, without even requiring me to sent the bad fan back first! I could not be more pleased that I ordered from ABS."

"BUYER BEWARE - My experience with ABS has been a disaster. First the order was delayed, cancelled, then late. I was billed twice, and received my CPU one day and then the monitor 2 days later. Video card was initially bad. Looked at processor speed and they installed the wrong AMD processor and billed me for a more expensive one. When you call customer service you are holding for a minimum of 20 minutes then get voice mail. This company sucks!! I was tempted to return product with all of my problems and still under 30 days but they would charge me a restocking fee. A Mickey Mouse company you should avoid. I am holding my breath with this system. Now I struggle to send back the lame video card and processor. Help!! "

"Alex, many thanx for your support,

ABSPC, is everything wonderful, that my friends, " your customers", have told me about.
I'm so glad that I waited to get the exact computer I wanted to configure.

After searching the net, and finding over 7 major reputable manufacturers of custom configured computers,
many which advised me to settle for a lesser machine than I wanted.

ABSPC was the only company not only able to fufill making my ultimate dream machine,
but also making it at at the most reasonable cost to me.

"your eye pleasing website along with it's follow-up on an order, is very unique.
also your prompt customer service is greatly appreciated"

http://www.abspc.com

A satisfied customer ,
thanx
NORM RUBIN
"

"Ah ABS...what can I say. My computer has been in 3 times for RMA service, each time has been dealt with professionally and I've never walked away unhappy. But then, the computer seems to die on me shortly after without me doing much to it at all. I can't say that I would reccomend ABS to other people, but judging by their feedback rating, I think I must've ended up with a dud.

I must say though, that after the 3rd time my system completely failed, I expected some sort effort on ABS' part to make up for all the lost time and money. Not really a complaint, because they did their job as they said they would, but maybe a suggestion to the managers there: if you have someone who keeps having to send his system back, throw in expedited shipping or something. But like I said, they did their job, and I was overall satisfied with how they handled my RMAs.

My computer? Bleh.
The company's support? Better than most."

"Merchant listed "AMD Atholon XP 1700+/266 FSB256K Processor, 1.47GHz -OEM. AXDA1700DLT3C".
I called their sales department and confirmed with them that the part on sale is AXDA1700DLT3C - prior to placing an order.

This processor is known to be of premium quality as compared to a similar part: AXDA1700DUT3C.
The later is a cheap substitute, with different electrical properties.
A number of other merchants sell AXDA1700DUT3C for less, and I relied on your advertizing and your salesperson's statement to justify paying a premium price for part# AXDA1700DLT3C.

I received the shipment this morning. To my deep disgust, I found that you substituted the premium-quality part I ordered with a cheaper version.
Yes, I recieved AXDA1700DUT3C instead of AXDA1700DLT3C.

I tried to call you sales department, but this time salesperson claimed ignorance, and couldn't help me at all."

"I am very pleased with everything that Megan Miller did for me. I had been considering purchasing a Dell computer but decided to purchase an ABS after Miss Miller presented a thorough comparison of the two systems and highly recommended the ABS computer. I appreciate her recommendation and am happy that I decided to go with it. But most of all, I am greatly impressed with her follow-up customer service. Now days, it is so common to make a big purchase and then be forgotten. But this was certainly not the case with Megan Miller.....she follwed-up to make sure everything was shipped and working properly, and even sent me a t-shirt and writing pen. It is a pleasure to know that there is still an excellent product accompanied with outstanding and caring customer service available in this day and age! I have already recommended Miss Miller and ABS to several people.
Sincerely,
Anthony Wilkinson
2005 Fairgreen Ave.
Monrovia, CA 91016"

"Last week i purchased my ABS computer after pretty extensive research. I need my computer for college next year and i wanted a computer that was reasonably cheap but had all that i wanted in it(which was a lot). i actually ended up purchasing the computer after looking here and being very impressed. Impressed because of the numbers that ABS puts up over Dell and Gateway. But I was also impressed after looking at all the comments posted here. I did noticed that there were several customers that had poor expierences with ABS but I also noticed that ABS had solved most of those problems quite well and even posted them on this site. Which i did not see from Dell or Gateway. Lets just hope my machine comes soon(im very anixous and im on day 3 since ordering it) and everything is well when it comes.

UPDATE::(7/30) My machine has been shipped (took 4 business days) and is expected to be here monday 8/4 in 3 boxes. lets hope all is well

UPDATE::(8/1) My machine has arrived today and looks great! runs good and no problems with the machine its self. although i am having trouble with my tv tuner and those drivers but thats something i can worry about later. all in all ABS has sold me great computer and i will tell all my friends about ABS."

"I was initially happy with the prices and ordering process but the happiness was short-lived. I ran into my first problem when the PC refused to turn on, no fans or anything. I paid 1/2 of the shipping to get a new power supply. I called numerous times and left my number at various different places to get someone to replace my power supply. No one replied at the company who was supposed to come fix it. I called ABS a month later (around October\November) and they told me to try installing the power supply myself since it was a relatively minor problem. I don't consider the power supply normal and I recall paying for on-site service... I guess ABS forgot. I earlier in January regarding a graphics card problem which ended up being the motherboard bios' fault. I didn't get a call back after leaving my number for more than a day after being told no more than 3 hours for a call back. The technician told me I shouldn't flash the bios until I insisted that this is the only thing that would work. He finally told me how, but it didn't work. I ended up calling a technician at ATI that was more helpful who fixed the problem with the bios flash in 15 minutes. Never will I buy from this company again. They have the worst support and technicians. I must say the premium for a Dell is more than worth it, compartively Dell support is EXCELLENT, thorough my numerous purchases through them. "

"It took me over a year to find the right computer and the right company to build it. I choose ABS and I am delighted about my selection. They were very flexible as I had very specific needs. The computer came when they said and it worked flawlessly. I am very impressed and will recommend this computer to friends and clients."

"After a great deal of research, including the positive (at the time I ordered, anyway) reviews placed here, I decided to order a new system from ABS Computer.

I placed my order for the Ultimate X5 on June 30; all I ordered from ABS was the system itself, for about $2,300 shipped.

I have bought computers previously from a variety of sources - mom and pop store, Dell, Gateway 2000, and I have scratch built systems and performed countless upgrades myself.

The system shipped fairly quickly, and being that I am in California as is ABS, the Ground shipping was fast. I received my system on July 8th.

My monitor arrived from another reseller on the 9th, so that was the first day I booted up the system.

It seemed to work well that first day, and I began copying my files to it and what not. The only complaint I had at that point was that it was very noisy.

The second day, I finished copying files to it, and shut it down.

A few hours later, I tried to power it back on, and got the message that the drives could not be found.

Since it was after 5:30, Technical Support was closed!

I fault myself for not researching to see that the customer service hours are nearly useless for anyone that works banking hours - M-F 8:30-5:30. So basically if you hold a job working normal hours, don't expect to be able to ever troubleshoot your system with a technician.

So I troubleshooted the system on my own - I check all of the cables and connections, I tried booting to the Windows XP disc, I tried booting to the rescue and recovery disc - nothing.

It seemed that I experienced complete and total hard drive failure on day two (hour 5 or 6) of my new computer. I guess this explains how my system went through steps 4-8 on the order status page in a single day (and a matter of hours) – assembled, loaded w/ software, burned in, quality control, prepared for shipping, and shipped in a few hours???

So I *tried* to call technical support from work the very next day. I was on hold from 8:30-9:30 and gave up, and called customer support.

I eventually got through to tech support, and was very unimpressed. Very much got the feeling that once they ship the system, you are pretty much on your own. The expectation is that you know as much as them, and it is your job to change jumper settings and really get inside the case. If I wanted to do that, I would have built my own system.

Anyway, his only suggestion was to use Seagate's tools/utilities to test the drive again. But since it was a Friday, and I would be home to do this until after their limited tech support hours, if it didn't work, I would have to wait until the next Monday to get any alternate solutions rolling.

Ultimately, I tried the Seagate utilities, and the drives were completely dead and inaccessible.

Because my brand new machine was more or less DOA right out of the gate, and the support and customer care was so poor in the first 30 days, I figured it would be downhill from there.

I explained that if they could assure me that they would be proactive and send someone onsite to fix the problem, I would like to keep it, but they seemed very confused and as though they could care less.

I elected to take advantage of the 30 day money back guarantee.

I don't think someone should spend thousands of dollars for a new system to get something DOA in return and poor tech support and customer care.

When it came down to it, they simply weren't motivated to do the right thing and make things right for the customer.

I sent my system back AT MY OWN EXPENSE on 7/15 with delivery on 7/16.

It is 7/22, and I still don't have my refund.

So if you want to waste a whole lot of time and have money out of your pocket with nothing to show for it but frustration, ABS might be able to help you out.

They have cheap prices, and ship systems quickly, I'll give them that. And if you get a system with no problems from the outset, it might be worth it. But just know going in it's risky, and if you have problems, you're mostly on your own. Tech support is limited and poor, and I guess on-site support is just a line they use on their website, because it didn't materialize for me.

I have ordered another system from another vendor. I paid hundreds of dollars more, and I'll probably have to wait for it for up to a month, but you get what you pay for, and all good things to those who wait.

Disappointing.

-RESPONSE-

To be blunt, I think it's unfair to make an abandoned customer pay $100 out of pocket because ABS couldn’t provide technical and customer support. ABS Response?

If you had trained tech support that worked real hours and you backed up your claim of onsite service, I would still be a customer. If you better responded to my e-mails & phone calls, instead of just posts here in an attempt at damage control, you would have some credibility. Not recommended."