"I placed an order for a filter and after several days I got a notice that my order was cancelled because the part is no longer available.
They should not accept the order if they did not have the part or at least notify me as being on back order.
I would give 1 star but I got a call about the cancellation as well, that is why I increase their rating."
"easy to use website, fast shipping, best price."
"Everything went well.. I will deal with them again.
"
"Googled and found AC Wholesalers. Very helpful..fair pricing, and quick delivery! What more can you ask for?"
"it was fast and quick no hassle ."
"You think United Airlines has problems? The service reps at AC Wholesale (Louis all the way up to the top brass) will completely stonewall you and do not care about customer service or follow-up care. I called and emailed for almost two months, even asking for a compromise on the return of a faulty product. AC Wholesale, including the President, will not respond to your need regardless of your purchase history with them. THEY DO NOT CARE. If you are smart you will stay away from AC Wholesalers. As necessary, spend a little more with a company that will care about you won't leave you standing at the dance all alone!
Follow Up: better late than never! AC read my review and recognized that I may have "fallen through the cracks" so-to-speak. I am pleased (delighted actually) that they called and EXCEEDED my expectations in dealing with my issue. Thank you AC for showing integrity and stepping up to the plate. I am very happy and will continue buying my split systems/ AC equipment from your company. -Cheers!
"
"They had the best price on the tool I need. Easy purchase. Item shipped fast and arrived perfectly. Highly recommend them. You will not be sorry. (5 STARS)!"
"Great customer service..cheap prices.."
"Im very happy with the service and my order came fast i love this place"
"Praise a full HVAC system from them. One of my parts was back order was able to get a different system and save money all while getting it to me faster. "
"Dealing with AC WHOLESALERS was a pleasant experience. Bought a Rheem 3 ton 15 seer heat pump and it arrived on time and in excellent condition. Will add another review after the install. Have to pictures too."
"I ordered an HRV unit which was on on two week order from the factory putting our builder"s schedule 3 weeks behind. A couple days after ordering, I had a call from my ACWholesalers sales person saying the unit was in route as they were able to get one locally.
Many thanks to ACWholesalers.com for doing the extra footwork.
Mark G"
"Purchased bathroom fans, grills & ducting accessories from ACWholesalers.com. Better price than local & other online retailers. The web site worked well, confirmation & tracking info sent promptly. Products shipped immediately and arrived sooner than expected. Packing was excellent. All products new in box & unopened. I have yet to install, but issues now would be on Panasonic, not ACWholesalers. Thanks for running a top notch company! "
"I purchase a line set (copper air conditioning tubing) for $147.95 with free shipping. I ended up not needing the line set. A representative from the company agreed to take the item back minus $22.19 (restocking fee) and their original shipping cost of $44.44. UPS wanted $67.52 for return shipment. Hence, $147.95 - $22.19 - $44.44 - $67.52 = $13.80. I paid $147.95 for this item and was going to get $13.80 back. I contacted the company and they agreed to waive the restocking fee. This meant I was going to get $35.99 for a $147.95 item.
After further communication with a representative, the company agreed to a full refund of the original purchase price. A highly satisfactory outcome; I just wish it hadn't taken so much effort."
“Hello dlm1450,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
We just would like to stress that it is very important before making the purchases to speak with professionals to confirm the item before purchase, or speaking with us on the phone. As we would like to keep you as a customer for the future, you can find our return policy here:
https://www.acwholesalers.com/company/content.jsp?cp=300011
Customer satisfaction is very important to us, as you and one of our reps were able to find resolution through communication over the phone. We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry.
Regards,
Mike
”
"Company Failure to have clear statement of responsibility regarding in-route customer order shipping damage contributed to ACWholesalers confusion over how to resolve my problem. The terms FOB origin and FOB destination confused the person I spoke with in their Returns Dept. Documented promises to credit my credit account billing for my damage return shipping cost proved to be false. This company refused to file a damage claim with their shipper and would not provide me with a prepaid UPS shipping label for return of the damaged AC coil. Management refused to talk to me directly. After a delay, I received full credit for the damaged AC coil and the UPS charge for my shipping cost. I then received a call from the Call Center Manager with apology for the confusion. I will trust them with future business. "
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Hello TerraCottaLimpet,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
As our site states:
“Backordered items can be cancelled if they are confirmed as not-shipped. Items that have left the production (manufacturer) or original storage facility can no longer be cancelled as title is considered as passed to the customer.”
We do apologize for any issues that this has caused, as our site continues to update inventory regularly. When the manufacture issues information regarding items when they become unavailable we do our best to update in a timely manner. We recently had a rep reach out to you with a resolution by phone which was unsuccessful.”
https://www.acwholesalers.com/Backorders/300002.acp
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”