"Fast Ship Product just what I wanted. 2nd time ordering. If you need something fast call and make sure it's in stock before you order just a tip for anyone that leaves a negative review that needs something fast. "
"Great Price fast shipping as stated"
" Everything was in place , packed very well, shipper helped me unload it & right now
i am very happy. But --i only had 1 half warm day to try it out after getting it installed.
Between , me & a friend --we have bought 4 or 5 units from AC Wholesalers. They also help You get the right matching units.
Bob"
"Everything was perfect. From ordering to delivery."
"I bought a LG mini split from these guys and it was delivered fast and has been running excellent for 2 months now.
I waited to give my review so that I could insure a honest review "
"I bought a switch I needed for our kitchen's vent hood from ACWholesalers.com because of their price and other ratings. I was not disappointed with their service. Got it to me quickly with no issues. Would definitely recommended them."
"I had a very good experience with this company and will continue to do business with you guys."
"Living in the state of Florida results in extreme, unpredictable temperatures year round. My original order was placed on Dec 22 2016. The delivery was received, with (2) of the (3) items damaged. To date, my family has not received any updates on a replacement, nor has a credit been issued. I've emailed the account representative with no response."
"Mitsubishi has great products"
" Terrible customer service I would highly recommend going somewhere else "
“Hello Devinsherritt,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 12/26/2016, shipped on 12/27/2016 and was delivered to your local post office on 01/04/2017. Transit from Florida to California is 6 to 7 days. This is well within the 1 to 4 days processing time for that particular item and the 3 to 5 days delivery timeframe.
As we did ship out your order in a timely manner, we would like to understand where things went wrong. Reviewing the notes we see that you have called in and agents assisted you very promptly and there was no mention of frustration. Can you please contact us, we have tried to reach out to you and are unable to make contact. We would like to try and make this a more pleasurable experience.
Again we would like to apologize for the issues with this order here at HVAC stores, we hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. If there is anything that we can assist you on please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”
"I got what I wanted at a great deal and that that. "
"Nice people and they deliver"
"I received my order after checking the package s I discovered the A coil looked very damaged. I c alley ac wholesalers and reported the problem. I waited a week to hear from the freight company to pick up damaged coil. Another week or two went by and I received email letting me know they were shipped replacement. I received it but did not check it with in the 48 hours limit. When I did check it the coil was either the same coil re boxed or another damaged coil. Disappointed with the turn around time and the fact I still have a damaged A Coil."
“Hello Karl_Kuker,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
Again we would like to apologize for the issues with this order, it is not our intention to ship any products to our customers damaged. As you did report this in the 48 hour time frame, and we sent out another replacement coil. Unfortunately there was a delay on the item and we could not get that to you in a timely manner. Please understand things do happen during transit and we want to make sure we satisfy all of our customers. As one of our reps has contacted you with a possible resolution and we will consult with the shipping company on our end.
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”
"They were prompt and did a good job. Very nice people."
"Very pleased with their help and their shipping"
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Hello jmakris,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
We would like to apologize for the issues with this order. We do not ship damage items, customers should not receive their order in an unsatisfactory condition. Please understand that things do happen during transit and unfortunately you did receive those damaged units. We understand the frustration regarding not getting the updates, we will consult with our agents to see what is going on so these issues will not happen again in the future. One of our reps has since contacted you with the resolution, if there is anything we can do to assist you please give us a call.
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”