"Received my order today by UPS, so very happy it came
will have it installed hopefully tonight.
Will let you know how it works.
thanks so much for your service."
"Box used for shipping was too small, the flaps were not shut and the tape was barely hanging on. I took pictures in case I needed to file a damage report, but everything was fine. Quality of the wall vent and pressure damper was not worth $50, but I used it instead of returning it.
"
"Fast and quality service."
"Easy website to read. Customer service available. Good product for the price you are paying."
"the carton was dropped. Probable too heavy. I am waiting to see how they make up for damaged heat pump...I hope they are fair"
"Quick and easy, very happy with purchase ."
"Still have not received the product. Ordered 7 days ago and was in stock. The ship the same day was a smoke screen. Scheduled delivery is 10 days from date the order was placed."
"Smooth transaction delivered on time, very satisfied with the item ordered,
Thanks Gene Ricci"
"The best HVAC prices on the internet! I am very pleased with my purchase and with the prompt delivery. From start to finish in about 4 days! I completed my transaction entirely online. My only human interaction was with the delivery truck driver. A very pleasant fellow! "
"A little slow shipping, but otherwise no problems..."
"shipping was fast and product is good quality."
"Slow shipping was the only flaw. "
"Always had great success using this store. "
"Good deal, quick delivery, very satisfied"
"Items arrived in good condition and on time."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Good afternoon Aejenks7,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. We always try to pack our items as to prevent them from damages. Most of the times, customers’ receive their items without any damages. However, there are times when a customer receives a damaged package.When that happens, we advise the customer to call us and let us know how bad the damages are. If it’s superficial, the customer may wish to keep their package and receive a discount. If it’s badly damaged, we advised them to refuse the package and we will go ahead and send them out a new package.
In your particular case, we’re not sure what happened but we strongly apologize for the inconvenience as customer satisfaction is very important to us. I’ve reviewed your order and noticed as well that you’ve never called us regarding any damages. We kindly ask that you contact our customer service center and we will make sure that we resolve this matter for you. We are open between the hours of 9 am – 6 pm EST. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C.
Customer Care Expert
HVACStores.com
2900A NW 112th Ave
Doral, Florida 33172
Toll Free 1-866-631-6389”