"Great service right price on time"
"This was a perfect example of how ordering online should be. ACWholesalers will be my go to source in the future. "
"Amazing! Received within a week!"
"Ari was most helpful and professional, I was able to order what I need with no worries and I was surprised how quickly it arrived. I would definitely order from ACWholesalers again."
"Nice company to do business with, very quick, products are top notch, would tell others to use this company
KDM"
"Unit wasn't actually sent for over 2 weeks. Wasn't notified of delay in shipping."
"I have not received my order yet and it is on its way. My order was handled professionally
and it was very easy to place order with ACwholesalers in comparison to other retailer
who I had to cancel the same kind of order with them as they kept messing up my purchase with them "
"The tech was very helpful and polite. Just unwrapped the pallet and all looks to be in order. "
"fast and easy transaction, delivery was excellent, spot on. my go to for all my future needs.
Thanks"
"so far so good everything looks great. delivery was on time, part looks well made."
"The line set cover I received looked like it had been sitting on a shelf for years. Not only was it dirty it had scratch marks on it. There was nothing covering it at all it was just loose in the box. I had to return it. For the price of the part it should not be in this condition."
“Good afternoon jreynolds11,
We apologize for the inconvenience with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your email regarding your shipment that arrived in an unsatisfactory condition. I do apologize for the inconvenience you have experienced and will work quickly to resolve this matter. We have received your returned shipment and we have processed a new replacement order for the line set covers which will be shipped out immediately. Normally before orders are shipped, they are carefully inspected and packaged. It is a highly unusual occurrence to receive items in a condition that is unsatisfactory. This issue will be internally reviewed and steps will be taken to reinforce and improve our procedures. Again we apologize for the inconvenience as customer satisfaction is very important to us. If you have any questions or issues, we kindly ask that you contact our customer service center. We are open between the hours of 9 am – 6 pm EST.
Regards,
Evelson Sainvil”
"The lamp bulb for my electric heat pump works well. It arrived 10/12/15. Great work.
"
"Order and delivery went very smooth.
I did a lot of reading about buying a ductless AC and after calling back to ACWholesalers.com for technical help, I got the impression that they knew no more than I did. I gave 5 stars for the ease of order and perfect shipping. If you are looking for expert advice or have a pointed question, this is not the company to call.
"
"Very pleased with the overall service. Professional service/communication and product was delivered quickly and undamaged as promised."
"Very good experience . Was very helpful when ordering."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Good afternoon sales-62697,
We apologize for the inconvenience with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your email regarding your backordered item and I do understand how shipping delays can be frustrating. You should have received an email notification stating that your item was on backorder, however, these messages may end up in your spam folder. Items are placed on backorder when the manufacturer is unable to fulfil orders based on current stock of that particular item. This is only temporary, for as soon as the manufacturer fulfills the orders on the backordered item, we immediately process and ship it out to our customers.
Again we apologize for any inconvenience as customer satisfaction is very important to us. If you have any questions or issues, we kindly ask that you contact our customer service center. We are open between the hours of 9 am – 6 pm EST.
Regards
Evelson S.”