"Product delivered in timely fashion, and in good shape. My only reason for four stars instead of five was price."
"Great price and fast delivery!"
"Arrived in four days, very well packaged! Very easy to install, wonderful service"
"they shipped this 5 ton a/c unit across the united states with just a cardboard box over it, and it was damaged and it's been a nightmare trying to receive another one. P.S. i still don't have a unit, this has been going on for a month."
"We never got the AC to work properly, it would never shut off. Nobody was willing to fix the product while still under warranty.
When I talked to you on the phone, you suggested that I pay for an authorized dealer to check out the problem, something I have done already. I do not want to pay another $200+ fee for something that should have been covered under warranty. At this point I feel that GREE should replace the entire unit not only replace the defective parts. For months we have tried to determine which parts were defective. Nobody could figure out the part number.
The above problem is not the only one. I also have an issue with the advertising, which states the unit has an "I Feel" feature, which is not true! The enclosed operating manual explains how the feature works, however, the unit is not made to operate in this mode. The manual does not mention exceptions for various models. This is totally false advertising! The authorized dealer told us that it does NOT work!
I am a very dissatisfied customer and would not recommend your company or the GREE product to anybody.
Eric Krautner, ***-***-****
"
“Good afternoon Ekrautner2,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We’ve reviewed your account and spoke to you on the phone. We’ve advised you to please call an installer to come in and checkthe unit as to why it’s not working properly. If at that point, the installer deems that you need a part, we will gladly send you a part via the warranty process as your unit is still under warranty. We’ve sent you a part list and ask that you please fill out the warranty form with the part needed. Again, we apologize for the inconvenience and kindly ask that you contact our customer service center with the warranty form and we will make sure that we resolve the matter. We are open between the hours of 9 am – 6 pm EST.
Regards,
Don J.”
"These guys are very responsive. And they sell good products at great prices. Shipping is very quick."
"Cage was exactly what I wanted. Directions with installation was on point. I would definitely do business again with AC Wholesale. "
"I by mistake somehow I submitted two orders for the same item and called the same day and the sales person said oh wait till it ships. I was charged for two items and the did not take one off before shipping and got 1 and was charge for two. now I have to deal with two charges.I CALLED INSTANTLY THE DAY i ORDERED THIS PRODUCT WITHIN ABOUT 10 MINUTES. THE SALES ASSOCAITE SAID CALL THE BANK YOU GUYS SCREWED IT UP ALSO....."
“Good afternoon Doug_wallick,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your account and noticed that you placed both orders on 9/28/15 and called in on 9/30/15. Unfortunately, both orders had already been shipped, hence, could not be canceled. However, we will be more than happy to send you an RMA so you may return the one that you do not want. We apologize for the inconvenience and kindly ask that you contact our customer service center and we will make sure that we resolve the matter. We are open between the hours of 9 am – 6 pm EST.
Regards,
Don J.”
"Good value, easy order process."
" could not be happier with the service representative I dealt with.
The shipping was quite good. It was on-time in my estimation.
I will keep AC Wholesalers.com in my address book for possible future needs/"
"easy to navigate website, good pricing, and fast delivery"
"My order was shipped to the wrong address and lucky the person who received it new me. I gave the proper address and expected it to be delivered to me ."
“Good afternoon coyote5_011,
We thank you for your response. We apologize for any inconveniences in placing your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your email and noticed that since you’ve received your order, you have not contacted us. We had no idea that your package was delivered to the incorrect address or any other incidents. We apologize for any inconvenience as customer satisfaction is very important to us. We kindly ask that you contact our customer service center as soon as possible and we will make sure that we resolve this matter. We are open between the hours of 9 am – 6 pm EST.
Regards,
Albert C.”
"They matches another retailers lower price, My order was well packed and was delivered quickly. Great job, I will shop with you again. "
"Thermostat was exactly as described and shipped on time. Thank You"
"Item location, purchase and delivery went well. Unit installed and is being tested. Thank you for a smooth transaction!"
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Dear Hickssigns.
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your complaint and am delighted to assist you. First off, I would like to offer an apology for the damage unit that you received. It is never our intentions to ship our customers’ damage items but we’re aware that unfortunately, sometimes items can get damage during shipping. Your order was placed on 9/24/15 and delivered on 10/01/015.You called us that day regarding your unit being damage and we advised you to send in pictures and you did. Later, on that day we informed you that we would schedule a pickup for the unit on 10/2/15. On that day the unit was picked up by ODFL and we processed a reshipment for a new unit. Unfortunately, as it was already Friday, the replacement did not ship till Monday 10/5/15. Being that you’re in California, the unit is scheduled to be delivered on 10/13/15.We apologize for the inconvenience and have tried our best to assist you in resolving the issue. If there are any issues with your new unit, we kindly ask that you contact our customer service center and we will make sure that we resolve the matter. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C.”