"Cancelled my order 3 days after it was placed via email with no explanation provided. I expected to already receive the item in 3 days, not merely a cancellation. No other store has ever cancelled an order with no explanation after 3 days.,"
"after placing my order it was shipped in two days and I actually received it in less than a week including the weekend"
"order and delivered on time no problems"
"Shipped on time and as advertised. "
"Knowledgeable sales person, higher in price than previous purchases like units, checkout process easy"
"service top notch speaking with rep"
"Great delivery service. Right to our door! Can not wait to get this unit installed!
Thanks!"
"4th time I have used ACWholesalers.com and it was great as always. Good communication and fast shipping."
"AC WAS DELIVERED ON TIME AND APPEARED TO HAVE NO DAMAGE TO THE BOX. WE WILL NOT BE USING IT FOR A FEW MONTHS, HOPEFULLY THE UNIT WILL LIVE UP TO ITS REVIEWS..THANKS"
"Delivery on time, excellent information on the web site"
"Great service, fast delivery, no damage items, furnace looks great, can't wait until it's installed. Hope it saves me money on my fuel bill this coming winter."
"Could not track my order on line.had wrong tracklng number"
“Good morning Ccbeth,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your email regarding tracking your package and we do apologize for any inconvenience that you have experienced. Once an order is shipped, a conformational email is sent with your tracking number and information about the shipping company. If for any reason the tracking number is not populating on the shipping company’s website, we would be more than happy to immediately contact the shipper and rectify any issues. We have a dedicated team of knowledgeable customer service representatives more than able to assist you, whether by phone or through email. Unfortunately, per our records, you did not contact us regarding any issues and therefore we were unable to assist you. If you have any further questions or concerns, we kindly ask that you contact our customer service center and we will make sure that we resolve the matter. We are open between the hours of 9 am – 6 pm EST.
Regards,
Evelson S.”
"The fan arrived undamaged and very quickly too. I have
also installed it already. It is amazing, Now I need to
update another one. Thanks"
"I was able to find everything I needed for the install of My Mitsubishi Hyper heat 15K BTU."
"Very good salesperson. Answered all my questions. Shipping was faster than expected. The equipment is still in the box so I don't know the condition but I was well packaged so i'm sure its fine............."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Good morning Nova752,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. I’ve reviewed your order and it showed that you called 2 days after order was placed requesting shipping status. Unfortunately you were advised that item is on backorder. You requested to cancel order as you could not wait and we canceled it. If you never called in and your order was canceled in error, we kindly ask that you contact our customer service center and we will make sure that we resolve this matter. We are open between the hours of 9 am – 6 pm EST.
Regards,
Ingrid J.”