"Super fast delivery was greatly appreciated "
"AC here, now need for tech to install! Hot in Texas."
"Good site. Would like to see better explanation of products on page"
"Online check out would not allow me to use an additional credit card, customer rep gave incorrect delivery date, the company would not change delivery location which was only less than 3 miles away to our billing address without having to fill out forms, scan and fax Dl, and front and back of credit card. I have spent hours of unnecessary time on this transaction
"
"I was told by your sales rep "Jay" that the two Fortress Wall Duct Kits each included a Line Set Wall Sleeve. They do not so today we are having to purchase some PVC pipe and make up line sleeves. It is the inconvenience and the extra time involved that is the problem. "
"Customer Service rep was very helpful and my order was delivered in a few days."
"When product was ordered, I specifically requested an address that was different than my billing address. They shipped it to my billing address and refused to change the address with the shipper. I called AC Wholesalers Customer Service and they were extremely rude and of no help - just kept telling me about their policy. Ultimately, I had to make arrangements to pick item up at the shippers depot which was very inconvenient
"
“Good afternoon Curt-19298,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. You placed your order on 7/28/15 and we did not hear from you until 8/3/15 when you called in to change the shipping address of the day of delivery. Unfortunately, per policy we do not allow that. While I understand your frustration, there are certain rules and regulations that we have to follow as an online etailer. Some of those rules are created by us and some are not. Some of the most important policies are those regarding fraud and theft. We are very strict when it comes to protecting our customers. That is why we have certain policies in place. While we understand that at certain times, this may bother 1 or 2 customers, those same policies guard thousands. We apologize for any inconvenience as customer satisfaction is very important to us. We thank you for your purchase and hope to keep serving you in the future.
Hope you have a great day,
Rob C.””
"Products were delivered. However, 2 to 3 days to move the items out of your warehouse is way too long in the age of Amazon.com which often ships products within a few hours, and cell phones with more power than the computers that sent Armstrong to the moon. If the items are displayed as 'in stock', they should go out quicker than 2 days."
"I have not gotten any of my order, so I would say it’s too early to leave any comments at this moment.
However navigating your site was a beast, I found everything I needed in make my installation a lot quicker. That's all for now, until I receive my order and see in what condition it is received. Too early to make any comments.
"
"No info available from UPS for tracking. "
"Was lied to repeatedly about when order would ship.
It's been over 1 month now & I still don't have the order.
Each time I call I get a different excuse about why the order has not shipped & why nobody follows up with me to let me know why the order has still not shipped despite multiple promises to ship on dates certain."
“Good afternoon Babryant,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. Your order was not a typical order as it was an exceedingly large order for which we are grateful that you chose us. It is never our intention to lie to a customer. We process many online orders, as well as have many agents taking orders at the same time and sometimes for the same items. Unfortunately, by the time some of these orders reach our warehouse, an item may be sold out. When that happens, we contact the manufacturer and ask them to ship additional units. Based on what they tell us, that is the time we go buy. Most of the time it’s within 24 to 48 hours and sometimes a takes a little more time. Your account shows that the order was delivered on 8/7/15. If for any reason you did not received the order, we kindly ask that you contact our customer service center and we will make sure that we resolve this matter for you. We are open between the hours of 9 am – 6 pm EST. Again, we strongly apologize for the inconvenience as your experience is not typical of what most customers’ experience. We thank you for your choosing us and hope that we get a chance to serve you again in the future.
Hope you have a great day,
Albert C.””
"For the first time buying from A C Wholesalers it was great? I will be
Buying more in the future.
Thank-you! Ron. 7/29/15"
"Just what I needed and fits good."
"Price was accurate, shipping was fast. Couldn't have asked for better! "
"As described. Quick and professional - can't ask for better."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Good afternoon Maggiemayproperties,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. You placed your order on 7/27/15 and we did not hear from you until 8/4/15 when you called ABF to change the shipping address on the order. While I understand your frustration, there are certain rules and regulations that we have to follow as an online etailer. Some of those rules are created by us and some are not. Some of the most important policies are those regarding fraud and theft. We are very strict when it comes to protecting our customers. That is why we have certain policies in place. While we understand that at certain times, this may bother 1 or 2 customers, those same policies guard thousands. We apologize for any inconvenience as customer satisfaction is very important to us. We thank you for your purchase and hope to keep serving you in the future.
Hope you have a great day,
Rob C.””