"Items as described. Shipping was prompt. Thank you ACW"
"My first order was shipped in a very timely manner. My second order, not very timely at all."
"Order it
Got it
It wasn't damaged"
"HORRIBLE!!! NEVER AGAIN!!!!
called cust. service for price matching and wanting to spend more money..they claimed theyre pricing is tax free and is cheaper than competitors because they don't charge tax..well guess what people, your supposed to pay the tax at the end of the year for online purchases. I was hung up on, so I called back thinking it was a common disconnect and was greeted with an attitude and hung up on again!!! called back a third time and expected to get hung up on again....and I did!!!
I was hung up on 3 times before I realized this is just a 5 year tax shelter for some investor. acwholesalers wont be in business much longer at this rate! horrible cust.service!!"
"ACwholesale ship me the wrong unit in my original order. This order is to correct that mistake. I am left with a unit too expensive to return and that I have no use for... Don't rely on the sales people to get it right."
““Good afternoon info-93570,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed you order and noticed that all issues have been resolved and we sent you a new coil and issued you a credit. If you haven’t received any of this, we kindly ask that you contact our customer service center and we will do our best to resolve any and all matters. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Don J.””
"I cancelled order while on the phone with the salesperson but he still put it through. Each time I call it is over a half hour on hold awaiting assistance. Still unable to return item or get refund."
““Good afternoon Jr399,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed you order and noticed that you have yet to received your item. When you receive it, if you would like to return it, we kindly ask that you contact our customer service center and we will do our best to resolve any and all matters. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Don J.””
"Delivered with a bit of delay due to strikes in customs"
"Delivered on time, and fair price."
"took a long time to get through on phone"
"I had several questions prior to purchase which prompted a call to customer service. The agent was not sure about one question and so connected me with the manufacturer who answered it. The ordering process was quick and the product shipped quickly."
"Fast and efficient, took care of me when I mistakenly didn't order the lift gate service."
"I was impressed with the packaging of my products. They arrived a little bit later but very well intact. "
"Very pleasant experience with ordering the unit. The sales person is friendly and and patiently answered all questions before placing the order. Only minor comment is actual shipment took place on second day instead of the same day which caused delay in receiving the unit. Still waiting to receive the order. Overall nice buying experience thus far. "
"Great company quick shipping heat pump working perfect out of the box "
"Delivered on time as promised, Undamaged, and at a great price. Would recomend highly to anyone."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
““Good afternoon Onehotride,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We ask that you please contact us as I’ve reviewed you order and haven’t noticed any irregularities nor have we received a call from you. We kindly ask that you contact our customer service center and we will make sure that we resolve any and all matters. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Don J.””