"Very professional company with great customer service!"
"Very smooth efficient transaction. "
"Ace Displays always comes through, even when you have time constraints. "
"Ace was very quick and informative with their correspondence and even reached out to me beforehand to make sure I’d get my product on time before the event that I needed it for. The product itself is great too, very sturdy and crisp printing. "
"A great experience! Product and communication was excellent!"
"I am beyond pleased with the excellent support, customer service, execution of the backdrop that I ordered. From the time of ordering through the support with artwork delivery shipping, etc. this company is beyond exceptional and professional, and deliver what they promise and more."
"The whole process was seamless. Exceptional quality, great communication, super helpful."
"Smooth and easy customer service and fast shipping. Quality materials. Have ordered a few time now. Been great each time thus far!"
"The files that are utilize are difficult along with the template. Also, the company said they could help for an additional art fee of $150."
"great team, prompt communication, always on time"
"Needed something quickly - the team not only delivered but provided feedback along the way. Overall, great experience, and we would use them again. Quality product and superior customer experience."
"In today's world where good customer service is lacking, Branden went above and beyond for me. I will use your company again without a doubt. Thanks!
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"I ordered and paid 100% in advance for a Lumos display that was inadequately packed and subsequently damaged in shipping. In addition, two of the components included in the display were shipped with quality defects. Ace acknowledged the problems and agreed that the parts all needed to be replaced however, they refused to send any new parts until they received the damaged parts back. I sent the receipt for the return shipment but they still refused to replace the parts for more than a week. By the time I received the new parts, I missed my deadline for shipping the exhibit to our first event and had to rent exhibition materials.
I requested that my case be escalated but the customer service manager refused. He also refused to speak with me only communicating by email. My sales rep was also not allowed to communicate with me once the customer service manager got involved.
The worst part of all this, is that when I received the new parts, the podium top was defective again. So after all that transpired, they cared so little about this matter that they sent me another defective part.
Bottom line... if you have any issues with the product, GOOD LUCK! The customer service manager is a terrible problem solver and communicator. The quality control department is not existent. This company was more than happy to negatively affect my company over a couple hundred dollars of parts that they acknowledged they needed to replace. Find another supplier if you can.
Update: Company offered to send me new parts if I return the old parts. Of course that will take two weeks so I will miss my event AND AS PART OF THE OPTION, THEY WANT ME TO REVISE THIS NEGATIVE REVIEW.
This company refuses to communicate directly stating ""We will not be making any phone calls, as I said we will only be communicating via email."
I spent nearly $5,000 with this company paid in advance. This is one of their suggestions, and I quote "You can apply a little super glue and a black sharpie to the "defective" podium top, and we can all move on from this.""
"The service by the Ace team from start to finish was excellent; very friendly and helpful. We love the quality of our booth tower, as well as the super organized way this was packed in the quality rolling case. Easy to build. Thanks!"
"Excellent review, Enjoyed Fast Service. Especially enjoyed Free Shipping.
I experienced a feeling of happiness and euphoria upon receiving the case for our 8x20 display.
And I had to sit down from the elation. It may have been the cosmo."