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Return/Replacement policy:
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Verified
5/5

2005-04-16

"Perhaps the most pleasant net purchase I have ever made. Their representative I talked to was very knowledgable and helpful. While I might have found the same or similar item elsewhere for a little less $, I have confidence in Acortech and will positively visit them first for future purchases. Highly recomend!"

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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused

Verified
5/5

2005-04-16

"Purchased two i-rocks 9200 USB HDD enclosures. One was defective out of the box, the other was fine. I requested an RMA number, received the authorization to return the defective item, and had a replacement in a little over one week. New part works fine. I was pleased with the easy method of getting the item back to them and the speed in which they acted on my request."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Resolving problems
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Being easy to reach
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
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Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-04-15

"I've placed several orders with Acortech in the last couple of months and I am very satisfied with the product prices, and shipping services ( free shipping with pricewatch code.)
Recently I ordered an audio card C-Media CMI 8738
and on top of the good price and free shipping I also received free technical advice via e-mail that helped me to finalize my system. Very impressive. Thanks.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
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Is committed to quality products and services

Verified
5/5

2005-04-13

"ACORTECH RULES!!! They absolutely have the best prices and they the fastest in shipping. And everything I have received came by USPS Priority Mail instead of like UPS ground. UPS ground takes forever while USPS priority mail comes in 2-3 days. More in two days than three. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
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Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-04-12

"Shopped here on a numner of accasions. Easy ordering, excellent pricing and one of the fastest shippers I've used. Highly recommended!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
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Overall customer service
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-04-11

"I highly recommend Acortech. I bought an enclosure, unfortunately they sent me a wrong item. I didn't like the one that they sent me even though they are the same price and the same manufacturer. So, I asked for an RMA and they didn't give me any troubles fulfilling it.

When I asked about the status of the RMA, the customer service was very helpful and did seem to care about my order. The fact that I used a free shipping code for this order was never a factor for them fulfilling the RMA.

I have purchased twice from them and they are consistently fast with their order processing and shipping. I placed my order on Friday and got it on Monday.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Resolving problems
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-04-09

"Excellent customer service! I actually had a problem that they corrected very quickly and without a hassle. Thanks for the quick response."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused

Verified
5/5

2005-04-08

"I bought a MS optical mouse and mic. Delivered in time and in perfect order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
N/A
Making decisions on their own
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2005-04-08

"On line live help is awesome, who better to quickly search through the wide range of products offered than someone who knows the products and the offerings so well. I was able to make an informative purchase quickly and easily.

Order arrived very quickly, merchandise was packaged appropriately and was in excellent condition on arrival.

Will do business with this vendor again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-04-06

"I ordered a 3.5" HDD enclosure on a late Monday and recieved it early on Thursday morning. Very prompt, free shipping, and a great price on the enclosure. Well, I had a few problems with the product itself, but my emails to Acortech were answered very quickly and they pointed me in the right direction (hint: don't format a 250Gb drive in FAT32!!!). Overall, excellent service, excellent pricing, and fast shipping. Can't be beat!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-04-05

"BEST PRICES. PROMPT ORDER EXECUTION. THE SITE IS PRACTICAL AND MOST EASY TO NAVIGATE. PLACING THE ORDER WAS A BREEZE EVEN THOUGH I HAD FOREIGN BILLING ADDRESS. RESPONSES FROM THE CUSTOMER SERVICE DEPT. WERE PROMPT, FRIENDLY AND ACCURATE.

PLACED ORDER ON FRIDAY AND GOT THE PACKAGE MONDAY 10AM !!!

I WILL NOW ALWAYS CHECK THEM FIRST FOR ALL MY FUTURE REQUIREMENTS AND WOULD HIGHLY RECOMMEND TO ANYONE.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-04-05

"Extreamely fast shipping! My RF Mouse and Keyboard work great! The price was unbeatable!"

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Is consumer focused
Is committed to quality products and services
Is easy to do business with

5/5

2005-04-04

"I had 5 orders so far with Acortech and what I can tell so far: PERFECT! Highly recommended! Fast shipping, sometimes even free, great prices, everything online store should be!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
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Is easy to do business with
Is committed to quality products and services

Verified
5/5

2005-04-02

"Excellent experience! Have used this company a few times and I would highly recommend them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2005-04-01

"I ordered 3 days ago, and the item is already here. I'd happily purchase from this store again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site