ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
1.25/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2019-12-08

Great price. Fast delivery.

"Ordered new camera for Xmas gift. Price beat Amazon and was delivered in 3days."


Verified
5/5

2019-12-08

Fast shipping great prices

"Ive order multiple times from Adorama they always shipped fast and have great prices "


Verified
5/5

2019-12-08

camera purchase

"Fast shipping, everything arrived with no problems. Great price and lots of bonus accessories. Thanks Adorama. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-08

Great service

"I have been looking to buy the extension for the Flashpoint 600 AD and I got a sales update. Great price, easy order process and it was shipped faster than expected. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2019-12-08

Good job on making it simple

"Good price, simple checkout, with delivery as forecast. Adorama is now my go-to place for electronics/optical. The reason I'm holding back a star is to promote improvement next time. This time:
- The outside shipping box was badly torn up and party open. Better quality tape might help, and the padding was only on one side of the inner box. It seems to have come out ok, but it risked getting ugly.
- I wanted confirmation on the sales tax policy, but had a hard time finding it...it should pop up in the checkout process to assure me I won't be charged or reported on in my state. Chat helped me, but it should be contextual.
- My search preferences aren't saved with my profile, and it's hard to search and filter down to what I really want.
- Selecting a set of options on a Macbook is not as easy as it is on the Apple site.
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-12-07

Canon EOS

"It's pretty simple really, I placed my order and the merchandise arrived"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-12-07

Pleased with Adorama

"Ordered a new camera and used lens online. The lens was listed as Excellent+ according to Adorama's rating system. I was a little concerned about buying a used lens, so I had a chat meeting with one of their online chat representatives regarding the questions I had. She was extremely helpful. When the used lens arrived, I was extremely pleased to find that it came with all of its accessories (front and rear lens caps, lens hood, manual, and lens case). I saved several hundred dollars on a lens that in all practical ways is like new. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-12-07

Excellent service and prices!

"On time delivery... excellent pricing... I’ll be back. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-07

Great service!

"Items arrived a day early, protected very well in the packaging."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2016-12-29

Excellent reseller to buy products... but could be a bit better in support on shipping

"I purchased many products from Adorama and it has always been 5-stars in everything (pricing, support, fast shipping, tracking info, etc..). This time when I purchased a new MacBook the support was not on par with what I was expecting. Got absolutely ZERO tracking information and the day DHL delivered the product to my house (which no one was home) that was when I got email from Adorama that it has been shipped with DHL (but still no tracking). I called them once every week (3 times total) and was told the same thing. Order status said shipped on 11/20 and as of 12/5 absolutely no tracking info. Finally, got a notice on my door that DHL was here and no-one was home. Finally had them redelivered the next day. Reason why this is important to me since I'm traveling and this is an expensive purchase. I need to plan for pickup. They have been good in the past but next time when I make a big purchase I'll have to reconsider other resellers."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2019-12-07

Wonderful clarity and follow through

"I enjoyed the chance to discover the items through reviews, descriptions, and comparisons on the website. The packaging showed care and the dispatch was swift. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2019-12-07

Bad service, delayed shipment

"I paid extra for faster shipment. Placed the order on November 29th, with "1-3 days shipment". That was over a week ago, and the package is still in transit, with arrival day on Monday. Highly dissatisfied - waste of money"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2019-12-07

Drop shipping??

"I'm an older person had no idea what "Drop Shipping" was! I got very nervous thought I had made a very BAD AND EXPENSIVE purchase!! BUUUT to my surprise and my PLEASURE my laptop came in in a timely fashion and in PERFECT condition!!! SO IM A VERY HAPPY CUSTOMER!!!
THANK YOU
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-12-06

Great service and price

"Everything was delivered in a timely manner and the price was right. Always pleased with Adorama."


Verified
5/5

2019-12-06

Double boxed and fast

"Would buy again without hesitation"