ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
1.25/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2019-11-30

Excellent but for the delivery method

"All was good except the product was left in the blazing sun not exactly optimum for electronics or games"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-11-30

Excellent website

"Awesome prices, no taxes, love the product descriptions, the accessories tab recommending compatible ones and buying used items etc. Always fantastic customer service and quick shipping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-11-30

Adorama always delivers

"OK. My first place to shop is always Adorama. Not just for their store, but all the other content they supply. They are the real deal. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-11-30

Love it

"Got a bmpcc 6k delivered Tuesday next day. Love it thank you, will buy again and again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-11-29

Great Prices and Service

"The product I purchased is widely available from many sources at the same price, but Adorama had a better packaged bundle as compared to the other sources. The order was shipped the next day. Recommended! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2019-11-29

Worst shipping service

"Late late late late late late"


Verified
5/5

2019-11-29

Great Black Friday !

"Super fast delivery- easiest holiday shopping ever"


Verified
5/5

2019-11-28

Good Customer service!

"I bought a camera bundle and want to exchange some items to get another useful item for me and the sale person help me to make it true. I got my wishes item on this holiday.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2019-11-28

Terrible! Terrible! First time on the website, it was all a disappointment

"i got approved for $2000 Store Credit, bought A Leica 10-25 mm F/2.8, then it was cancelled due to Confirmation issues??? Huh! When I was approved, and the money was made available for use? I asked myself.
I called and was confirmed, it took them about 2weeks to refund the money back, I then imagined if I had used an External payment, like my personal bank debit card, it will take them 1month to refund my money, that’s scare’s the hell out of me to make another. Am very worried.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-11-25

Good company to buy from!

"Very good service, and quick delivery."


Verified
1/5

2019-11-24

The runaround on returns

"I bought an Audeze Mobius headset from them via Amazon (third party fulfilled) and it broke. Not their fault.

I tried to return it and the resulting 8-10 emails were them trying to pass the buck anywhere they could to avoid taking responsibility and actually receiving the return. They sent me to Amazon three times and even to the manufacturer to avoid having to deal with my situation.

When Amazon MADE them accept the return they refused to send a pre-paid label and started ignoring my emails. To this day they still haven't responded. Amazon ended up having to refund my money and are dealing with them on the side I guess. But, I wouldn't recommend using these folks for online ordering. Ever. Again.

First email after contacting Amazon: http://prntscr.com/q18nwk
First Response: http://prntscr.com/q18o0r

http://prntscr.com/q18o3y
http://prntscr.com/q18o8b

http://prntscr.com/q18oaf
http://prntscr.com/q18oc4

http://prntscr.com/q18odv - related... how?

http://prntscr.com/q18ogg
http://prntscr.com/q18oio - send me to the manufacturer??

http://prntscr.com/q18ooy - my response (no response from them)
http://prntscr.com/q18ov6 - my last response (no response from them)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-11-23

Amazing experience

"Long time B&H shopper. I’m an Adorama guy now. The site was a little janky, they need to invest a little money there? But the prices are low and customer service was excellent. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-11-22

got here in spite of inadequate packing

"this is the second time i have ordered $1000 worth of photographic paper. this is heavy and large (20"x24") and awkward. the packaging arrives damages as well as the box the paper is in. fortunately the paper is in light proof plastic bags and the box was not so damaged that it punctured the bag or dented the photo paper.

the packaging for shipping is NOT professionally done.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2019-11-22

Doesn't all work together

"Items sold as a package that are supposed to work together do not. The Flashpoint AD200 does not work with the softbox/flashmount it is sold with. Very irritating. Softbox/flashmount combination work well with a speed light though. Flashpoint AD200 works well with another softbox I bought elsewhere.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-11-22

Better than advertised

"I ordered a used lens which Adorama rated as "Very Good" condition. The shipping was fast and arrived in practically bulletproof packaging. When I opened it, I couldn't imagine what "Excellent" condition must look like. It is immaculate! I couldn't be happier with the lens. Will definitely return next time. Thanks Adorama"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process