"Buying camera from Adorama was smooth. "

"On Wednesday 22, 2019 I ordered a 15 inch Macbook Pro 2018 from Adorama and paid for the fastest shipping experience through UPS Next day Air. The Delivery estimated arrival time falls on Thurdsday 23, 2019. my package was supposed to arrive on the 23rd.

During that period, I constantly kept my eyes on the tracking website expecting it to arrive on the next day. While, I was waiting all morning long, the delivery person came knocking once and quickly left as I was about to open the door, I tried to call him but he drove away. On that very same day, I missed my package and the tracking page shows "attempted delivery", I was confused by the situation, so I quickly contacted UPS on the phone and through live chat. the UPS Access Point was far away from my house, so I suggested them to contact the driver but they stated that they do not have the ability to contact the drivers as they do not carry mobile phone with them upon delivering a package, and they are UNABLE to provide two delivery attempts on the same day. Considering that it was a signature package, I couldn’t make any modification to the shipment method

The following day 05/24 I missed my delivery again. I contact UPS and beg them to let the driver re-attempt the delivery. But they said it was impossible and told me that the package will be deliver on 05/28. I told them I can’t because I would not be at home on the very week. After a while, I contacted adorama, they couldn't do anything and refused to contact ups. After numerous contacts with ups, though they seem reluctant, they made an exception to have my package sent to the local center near my house.

I checked Adorama’s tracking website and my package was shown as “shipped” despite the fact that I missed my delivery attempts. I called and emailed Adorama on May 26. They replied with “We are sorry to hear that you haven’t received your package yet. Upon checking, your package was delivered to a UPS Access Point where you can pick up the package…..”. Considering that I wouldn’t be at home and the ups access point was far away from where I was, I chose to have the package returned back.

On may 30, I contacted Adorama and they told me that the package is already in the access point and provided me with the tracking number of the returned package. This is where everything goes wrong, my package has been in transit for quite a while and whenever I contact adorama they told me that I should contact ups, but when I contact ups, they told me to contact the shipper. I understand that this incident isn’t Adorama’s fault in any way at all, But I can’t help but feeling disappointed whenever I contact Adorama’s customer service and they kept telling me to contact ups when they’re the shipper and there’s not much I can do as a customer. The merchant is mostly responsible for package until it reaches the buyer, yet whenever I called the customer service on the day I missed my delivery attempts twice, they act as if they got nothing to do with it and essentially telling me to handle the situation myself. I just finds it ridiculous when Adroama will try to shift responsibility for the shipping company or kept telling me to wait a certain number of days to exceeds my return days, to ensure my package won’t be recovered and I won’t get my money back. Maybe I’m wrong or maybe they’re just too busy to be replying emails and providing me with solutions whenever I call them, but from a customer point of view, it seems very irresponsible.

I will keep updated on my reviews based off how Adorama will handle the situation. "

"Great price, excellent service and super fast shipment."

"Adorama is easy to buy from and their customer service including via phone has always been responsive. "

"I had to come back several times before making my final decision. If not for the choice of selection, I would have gone elsewhere."

"This was the worst online shopping experience I have ever had. In the end, after struggling for multiple hours, I was unable to place the order online and had to call the store the next day to do it. I have never experienced so much difficulty trying to hand money over to an organization. My advice is to fire your entire web development team, or at least fire whoever is ultimately responsible for it. You can do better, and someone is letting you down. As for me, I will probably not order anything from adorama again. Perhaps I'll try once more, but if these bugs persist, I'll happily move permanently to B&H or Amazon. You have somehow managed to build yourselves an oasis of frustration in a world of painless and easy online ordering.

I want to emphasize how embarrassed your quality control people should be about this. It's pretty bad. Whoever's reading this feedback initially is likely not at fault, but I would encourage you to forward this review to someone who can be held accountable for the site's correct functioning.

I chronicled this terrible experience in a series of tweets. Start with this one and then go forward in time: https://twitter.com/PitaGriffin/status/1133540069112012800

Here are the highlights:

1) Trying to search for items to fill my cart with and I get a message saying "Too many requests. Try again soon." You're trying to prevent a DDoS attack or something, but it's backfiring by not letting normal customers search items to purchase.

2) I was clicking on an item to add it to my cart and got a message saying "Add to cart failed."

3) In the "edit address" window, trying to place an order, using the mouse to highlight text in the "first name," "street address," "zip," "city," or "phone" fields caused the window to close and all the fields to reset. This is a really dumb bug.

4) When I tried submitting my order, the site kicked an item out of my cart for exceeding the maximum quantity allowed per customer. The quantity of the item in I was trying to order was one, and as a result, the item kept getting deleted from my cart. I literally could not place the order for the item I wanted.

5) The cart attempted to tell me how many points I would earn with my order, but some bug prevented it from rendering the actual number of points. The text read "Earn up to reward points on this purchase." It failed to render a number between "up to " and "rewards." Another dumb bug.

6) When I finally placed my order, your system screwed up the shipping and billing addresses. I put in separate shipping and billing addresses, and when I checked the order details, both addresses were the same. I cancelled & reordered three times to replicate the bug. Woa. I was unable to have different addresses for shipping vs billing. Ultimately I canceled the order and called customer support, where a representative placed my order for me.


"

"Good price and excellent service. No negative issues ."

"Love the product and shipping was quick. Thanks"

"Yassi D. did an excellent job during the weekend. On Monday I called and continue with the Customer Service department. In general, I have been with good experiences with this department. thank you for your help. "

"I had ordered a computer from this company. Their customer service department issued a credit $100 credit to me in an email for a price match.

When I went to use the credit, they said it wasn't available because they had sent me a second email that they couldn't honor the price match because the item that was being price matched was not in stock.

1. The item that they price matched was in stock at the time, that's why they price matched it to begin with. It was sold out when they checked again later, because the item was on sale.

2. They claim that they sent a second email said they could not honor it, but I never received it. Instead, i have TWO emails from them saying they will honor the price match and give me the credit.

If they would not have honored the price match, I could have returned the item and purchased it elsewhere. "

"I trust Adorama and always experience a pleasurable buying experience."

"The product was just fine. However, I ordered a lens kit with the lens. The lens was supposed to be overnight eligible. The lens kit was 3 day delivery. What did they do? Defaulted the whole order to 3 days. It required a signature and I was not going to be home in 3 days. It was a hassle for me.

They should have separated the order or sent the whole thing overnight. They should have figured it out. FAIL."

"Title of my review says it all...Best price online for the Mac Mini I was looking for. Took longer than I expected to actually ship, but once it did, it cam very quickly and beat the estimated delivery date by a long shot. This place is always in my rotation when I'm checking prices on new electronics."

"On time and everything they promised"

"standard and good. have a return in the offering."