"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I've ordered from here multiple times and have officially decided never to do it again. I keep WANTING to wear what I order but not one single item that I've received actually fits properly. It's not even a fit that I can send back and get a different size, it's just awkwardly made for my body type. "
"everthing i pick for my girlfriend she loves they fit great
thank you"
“Hi,
Thank you for reviewing Adore Me! We are delighted to hear that your girlfriend enjoyed her new Adore Me order.
Did you also know we have a new lingerie collection every month? Check back soon for more cute lingerie!
Best,
Adore Me
help@adoreme.com”
"Pretty pieces. Be sure to read sizing chart. True to size! Customer service is very responsive. Fast shipping. So glad I found you!"
“Hello,
Thank you for taking the time to review us!
We work hard to meet customer expectations and we are thrilled to hear that we hit the mark for you.
Looking forward to impressing you again and don't forget that we are always here if you need us!
XO,
Adore Me
help@adoreme.com”
"Was looking for a strapless bra, unfortunately the shipping time was longer than expected and didn’t arrive in time. Also, I used the size chart for ordering their suggested size but it was too small by quite a bit. "
“Hi Marlie,
Thanks for taking the time to rate us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Nowadays, shipping carriers are busier than ever and this can cause various issues but your order should still be delivered.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services
We'll also definitely work with our shipping partners to further improve our overall shipping process as much as we can.
Meanwhile, we really appreciate you being so open about the product you received.
Your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
We aim to better cater to your needs in the future!
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com
”
"This is the second time ordering. Both times they incorrectly told me when items were being delivered. Still waiting for second shipment!!!"
“Hi Erika,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com”
"When you order for buy one get one it only allow you get the same color and style only which I don't like because I like varieties not getting the same colors or same style run a sale on buy one get for all not just to buy the same style and color."
“Hi Artilla,
Thanks for taking the time to rate us.
Please know our BOGO deal allows customers to purchase two eligible sets from our sales section.
As of the moment, note that the offer is only valid for specific styles and colors.
You can simply navigate through our sales section to see other styles which may suit your preference if only a single color is offered on a certain style.
Rest assured that I'd pass your feedback to the relevant department and we'll use it to evaluate future changes.
Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
help@adoreme.com”
"User Friendly website. Fast Delivery. Beautiful Garments!!!"
“Hello,
Thank you for taking the time to review us!
We work hard to meet customer expectations and we are thrilled to hear that we hit the mark for you.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"Shopping at Adore Me is always a pleasure. I enjoy it Every time. The products are amazing!!!"
“Hello,
Thank you for taking the time to review us!
We are so glad to hear that you had such a great experience! It's something we have worked hard on and we are pleased our efforts resonated with you.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"My bathing suit took 9 days to be delivered to me. I don't know if I will order anything else from Adore Me in the future because of the shoddy customer service."
“Hi,
Thank you for reviewing us!
We're very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
”
"Everything has fit amazing besides one thing and returning was as easy as possinle."
“Hello,
Thank you for taking the time to review us!
We are so glad to hear that you had such a great experience! It's something we have worked hard on and we are pleased our efforts resonated with you.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"Love the way everything fits "
“Hello,
Thank you for taking the time to review us!
We are so glad to hear that you had such a great experience! It's something we have worked hard on and we are pleased our efforts resonated with you.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"I paid extra for shipping but yet is got here 10days after what was expected which was also after the expectation of the free shipping and once it got here on my my bras was ripped and the underwear didn’t even match the picture. Terrible experience I would not waste my money here again!"
“Hello,
Thanks for bringing your complaint to our attention.
We truly apologize for any inconvenience this unfortunate situation might have caused you. This isn't how we want you to receive your order and we have reported this to our relevant team for further investigation and we will do our best that such scenario will not happen again.
For the trouble, we have now issued a $10.00 store credit which you can find in your Adore Me account - ready to be used whenever you like and since you didn’t enjoy the faster shipping you paid for, we already refunded the $4.95 that was charged for it, back to your card's account and it should show up within 1-3 business days.
Also, as a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I was charged for damaged items never worn, its okay to try on, so they say, I did. I have never worn a single item returned for more than 1 minute because you know when something doesn't fit or make you feel good. The fact that the email sent about the item received says nothing in the title so you thing okay cool they received my box. Then boom, they charge you what you think is the "styling fee" oh, wait, no, thats for a "damaged item"... sneaky and dishonest business practices."
“Hello,
Thanks for bringing your complaint to our attention.
We are sorry to hear that your returned set has failed our warehouse inspection. As a lingerie company, we place great importance on the sanitary aspect of our products. For this reason, all items sent back to us will go through a sanitary inspection when received in our warehouse.
Moreover, it's not in our intention to suggest that you willingly and knowingly sent back a dirty item, nor that you have worn it. Even from trying on a set mishaps can happen due to the smallest of things, like the smell of perfume, or deodorant that leaves visible marks on the item.
Even so, we want to turn this Elite experience into a great one so as one-time courtesy, we have now refunded the $20.00 that was charged for it, back to your card's account and it should show up within 1-3 business days.
Going forward, please make sure to return the unwanted sets need in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I’ve been a loyal customer for over 10 years because AdoreMe has excellent quality, customer service, and prices. In ten years and countless garments, I’ve never been disappointed in my experience!"
“Hello,
Thank you for taking the time to review us!
We work hard to meet customer expectations and we are thrilled to hear that we hit the mark for you.
Looking forward to impressing you again and don't forget that we are always here if you need us!
XO,
Adore Me
help@adoreme.com”
"Pretty good experience so far. "
“Hello,
Thank you for taking the time to review us!
We are so glad to hear that you had such a great experience! It's something we have worked hard on and we are pleased our efforts resonated with you.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“
Hi Crystal,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the products you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
help@adoreme.com
”