"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I have ordered several items through this vendor and I am very impressed with the material, workmanship and fit of the products I have received. They also shipped quickly and were easy to track in transit.
"
" It didn't fit at all! I was really disappointed in the quality."
“Hello,
Thank you for taking the time to review us!
It helps us hear the truth about our products and services directly from you - our valued customer.
We are very sorry to hear that we did not meet your expectations with the product you received. Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs and wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
We truly apologize for any inconvenience it may have caused.
Hope this helps and don't hesitate to reach us if you need further assistance!
We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"I was pleased with the items in my order, however my shipping experience was a disappointment! I have ordered twice from your company and was disappointed with the shipping each time. My first order, arrived a week after the second delivery date. Believing everyone deserves a second chance, I placed another order, only to be disappointed with shipping. I received my order 3 days after the promised delivery date. I am not sure if I will be placing any future orders from Adore Me.
"
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that your orders didn't arrive on time. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse.
As we completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words, our customer representative already issued a $10 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I gave it a try. I love the design of the sets they look good but the material is uncomfortable and is painful to wear them all day. "
“Hello,
Thank you for taking the time to review us!
It helps us hear the truth about our products and services directly from you - our valued customer.
We are very sorry to hear that we did not meet your expectations with the product you received. Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs and wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
We truly apologize for any inconvenience it may have caused.
Hope this helps and don't hesitate to reach us if you need further assistance!
We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Customer service is amazing and the exchange process is brilliant. Love this site!!"
“Hello,
Thank you for taking the time to review us!
We are so glad to hear that you had such a great experience! It's something we have worked hard on and we are pleased our efforts resonated with you.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"Working on a return. Highly disappointed in the quality of the items. Will not be purchasing any additional items from Adore Me."
“Hello,
Thank you for taking the time to review us!
It helps us hear the truth about our products and services directly from you - our valued customer.
We are very sorry to hear that we did not meet your expectations with the product you received. Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs and wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
We truly apologize for any inconvenience it may have caused.
Hope this helps and don't hesitate to reach us if you need further assistance!
We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Cute styles to chose from, but the processing and shipping take a really long time"
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that your order didn't arrive on time. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse.
As we completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
Moreover, to express our apology in more than just words, we have issued $10 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Ordered two sets that didn't fit me correctly so I exchanged them. Was able to order new ones immediately! Also was able to just turn the bag they originally came in, inside out and use that to ship them back. 10/10 as always!
"
“Hello,
Thank you for taking the time to review us!
We are so glad to hear that you had such a great experience! It's something we have worked hard on and we are pleased our efforts resonated with you.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"I have been shopping with Adore Me for over three years and I still have every set. They have excellent customer service. "
“Hello,
Thank you for taking the time to review us!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"I have zero complaints about Adore Me the size is always correct there's always deals I'm very happy with everything I've ever bought from this website"
“Hello,
Thank you for taking the time to review us!
We work hard to meet customer expectations and we are thrilled to hear that we hit the mark for you.
Looking forward to impressing you again and don't forget that we are always here if you need us!
XO,
Adore Me
help@adoreme.com”
"Everything I bought was absolutely beautiful the fit was perfect "
“Hello,
Thank you for taking the time to review us!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"Comfortable easy to move in and looks good on me"
“Hello,
Thank you for taking the time to review us!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"I have enjoyed buying from Adore Me. My recent purchase had to do with the **** to use while on your cycle. OMG!!! I never thought they woukd hold, im heavy, they held!!! All Day!!! I was amazed. To keep them clean and washed very simple. They will save my regular **** Months to come. I love their style ans options to buy or become a subscriber. I dont see myself shopping anywhere else soon."
“Hello,
Thank you for taking the time to review us!
We are so glad to hear that you had such a great experience! It's something we have worked hard on and we are pleased our efforts resonated with you.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"To die for comfort and perfect fitting Plus size lingerie. True to size! "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback.
Looking forward to impressing you again and feel free to let us know if you need help with anything. We are always here to support you!
XO,
Adore Me
help@adoreme.com”
"I have had my subscription for about one year now and i absolutely adore my adore me collection! material is always so comfortable even aftet many washes!! "
“Hello,
Thank you for taking the time to review us!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback.
Looking forward to impressing you again and don't forget that we are always here if you need us!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for taking the time to review us!
We work hard to meet customer expectations and we are thrilled to hear that we hit the mark for you.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”