"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I was happy with a quick and meaningful response. "
"Ordered on 2/8 and have yet to receive my bras. Per shipping tracking finally made it to California 3/10. Will update once I receive them. Hopefully worth the wait with quality and they fit. They did give me a $5 credit for future purchases...."
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that it took so long for your package to reach you. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Packages take 5 to 8 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"It was my first time ordering and I was not disappointed!"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"My order was severely delayed. Never got any communication as to why. I finally contacted adoreme and was told they were out of one of my items. "
“Hello,
Thank you for bringing this to our attention.
We are very sorry to hear you had such an unpleasant experience with the shipping of your order. We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner. Not to worry, your feedback has been forwarded to the relevant team for review as it might be helpful in our constant process of further improving the quality of our products and services.
To share some visibility on what happened, we have been experiencing processing delays. Last year we’ve implemented various safety measures in our warehouse, to protect our staff and the processed orders. Even though we’ve adapted to the new rhythm & dynamic, sometimes orders will experience processing delays. Aside from this, our warehouse is a bit backed up at the moment and it's because of these reasons that your order is sadly delayed. More than words, we want to keep the Adore Me experience amazing for you, so we’ve issued $5 store credit to your account which you can use at any time.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Excellent fit, and quality. My girl loves it!"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I placed my order February 7 and arrived to my home February 21 (I was so upset with my first experience ordering with adore; but the delivery was good on time (they pick up my item on February 20 and arrived next day ) adore took care of the delivery and the customer service was helpful and answered in short time the email I wrote about the order process "
“Hello,
Thank you for bringing this to our attention.
We are very sorry to hear you had such an unpleasant experience with the shipping of your order. We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner. Not to worry, your feedback has been forwarded to the relevant team for review as it might be helpful in our constant process of further improving the quality of our products and services.
To share some visibility on what's going on, we have been experiencing processing delays. Last year we’ve implemented various safety measures in our warehouse, to protect our staff and the processed orders. Even though we’ve adapted to the new rhythm & dynamic, sometimes orders will experience processing delays. Aside from this, our warehouse is a bit backed up at the moment and it's because of these reasons that your order is sadly delayed. More than words, we want to keep the Adore Me experience amazing for you, so we’ve issued $10 store credit to your account which you can use at any time.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I love my sets they fit perfect"
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I’m so happy with all my purchases (jammies, ****, lingerie)! Everything is true to size, comfortable, and good quality. I will definitely be purchasing more in the future. "
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I never received my item and they did not provide a replacement or refund. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
After taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have been contacted by our customer service representatives and informed you that based on our partner’s site, the package has been delivered on February 13, 2021.
As you confirmed you did not receive this, we have already refunded the amount of $39.95 which was charged for the missing order. Kindly allow 1-3 business days for the full refunded amount to reflect back into your charged account.
Please accept our sincere apologies for the inconvenience this has caused you.
To avoid experiencing this again with future orders, we kindly recommend arranging, if possible, to have your orders delivered to a different, more secure, location.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Ordered for Valentine’s Day and got on 3/9!"
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that it took so long for your package to reach you. Packages take 5 to 8 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Placed the order, waited a few weeks and then found out they were sold out."
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
For the sake of variety, many to most of our sets are only available for a limited time. According to our inventory, the Rochelle Push Up was in stock however, it was very popular and sadly, sold out in your size. No worries, this has been forwarded to our Design Team for review and consideration. We also added this set to your wishlist so you will be notified once this is already available.
As we want to keep the Adore Me experience amazing for you, you're welcome to use the provided voucher code to redeem any 1 set you like, in exchange for the original one.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"The mail service lost my first package but Adore Me gave me a store credit for the amount with no questions. "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I tried this for several months. Due to issues with shipping and customer service I canceled. **** were pretty decent but the hassles from the shipments in customer service were not worth it"
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1 to 2 business days processing time and 5 to 8 business days delivery, there are isolated occurrences when despite our best efforts, packages can be delayed due to external factors beyond our control. We appreciate your feedback and it has been forwarded to the appropriate team to be reviewed.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"It was terrible. They sent me the wrong package which I didn't even receive until after a month! Then I had to return it at the post office, do a return online, and all the stuff I ordered was already gone. So I had to get different things. Which didn't even arrive for another month! And customer service by email was awful. Each time took several days for a response, which was boilerplate and didn't even answer my questions. Never again. And I used to buy a lot there. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We usually advise customers which are having an order shipped to a non-continental US shipping address to wait up to 30 days for their order to arrive. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account.
Moreover, after taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have already been contacted by our customer care representatives, and you were assisted regarding replacing your items.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Love the products. Had to cancel account due to health problem. Customer service was outstanding. Company is easy to talkvto and easy to deal with. No problems at all, hated to leave."
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”