"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I have ordered many products and have not been disappointed. "
"I've never heard of a retail company charging a monthly fee just to have access to their products. I wonder how many people pay that without realizing it?"
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry to hear this. It looks like you may have selected the VIP Membership payment option at the checkout which is why you have "First VIP set for $24.95" discount on your first purchase.
We do describe this program during checkout, with email correspondence after your first order and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip.
Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible. Therefore, your review has been forwarded to the relevant team to be reviewed. We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
Furthermore, we could see that you have already unsubscribed from Adore Me's VIP membership and you’re no longer a part of the monthly subscription.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"It fit well and was surprisingly comfortable!"
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Updates were provided, packaging was good! And my packages arrived pretty quick! Overall great experience! "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I was very surprised with the fit and the quality. I could of even sizes down. Great jeans. "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Website is user-friendly, sizing guide is fairly accurate, product is beautiful AND reasonably priced. Also appreciate the fun membership program!"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"My order came in a good timely manner packaging was great the pajama set I got is now my absolute favorite thing in my wardrobe thank you for making it feel like I’m wearing next to nothing it’s so soft I can go on and on....."
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new pajama set. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I like this service so much. The lingerie is nice and the fit is always good. I would recommend to friends "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Ordered and recieved within days . Awesome job"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I had gone to a few different sites buying multiple bras and gone to some stores too and I had a huge problem.....nothing fit! I could not for the life of me find a bra that worked. Either the band was digging in my back or I was falling out of the cups!! As you can probably tell I’m very large in the chest lol and I’ve had such a hard time finding anything that would work but adore me was totally awesome!! I measured myself and I found the perfect bra! The band fits perfect the cups are actually my size. The quality is like top notch and it’s beautiful. This is the nicest bra I’ve ever owned and I’m not falling out when I bend over which is awesome since I have a little one that wants mama all day!! I’m incredibly happy with my purchase and I’ll be buying my bras ONLY from Adore Me from now on!! "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Top Notch Variety and Quality. My go to shop"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I love not only how it looks but how I feel when I wear the Adore Me underwear. Each item is delicate yet well-made, super comfortable, plus it is fabulously ****. My partner loves my choice of Adore Me as well. "
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Quality is great fits great"
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Got my order quickly and love the product! Would order from AdoreMe again."
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"One item didn’t fit right and another has one or two small rips. The one with rips was my favorite and I am disappointed about the defects.
The last item was too small overall but still nice and wish it fit..
Some of the items were tight in strange spots and were not flattering."
“Hello,
Thank you for your feedback about your latest order. This information helps us to hear the truth about our products directly from the source that matters the most, you!
We are terribly sorry to hear that the sets you received were not perfect this time around. We'll be sure to pass this incident to the relevant team for further investigation and to prevent this from happening in the future.
Since it’s our constant desire to provide quality services and products for our clients, we're happy to remind you about our free exchanges and hassle-free returns so feel free to send back the sets for a refund or a replacement.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”