"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Comes quicker than expected and the quality is top notch !!! My wife loves it "
"Everything was great with the amazing discount given however it didn't make much difference as the lingerie did not fit properly. The top was way too tight in certain areas and lose in others. I did not feel pretty"
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that you didn’t get a perfect fit with your latest order. We'll do our best to continuously improve and expand the styles & sizes that we currently offer to accommodate our customer's needs and wants. Therefore, your feedback has been forwarded to our Design Team so they can look into this matter.
Since it’s our constant desire to provide quality services and products for our clients, we're happy to remind you about our free exchanges and hassle-free returns so feel free to send this back and you can exchange your order for the same set in a different size.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"To be completely honest I wasn't too sure about Adore Me at first because their prices are pretty expensive, but I'm actually really happy I went through with it. Their lingerie is stunning and made me feel amazing. Not only did I actually think I looked good but they're extremely comfortable. I wear one of the bras I bought every day for work now, it's by far my favorite bra. Another has a bunch of straps and is really scandalous, gives off **** vibes if I'm laying it all out there, AND yet it was so comfortable I wore it all day and even fell asleep with it on. I don't normally take the time to leave reviews but I was really happy with my purchase and even made a second order, as expensive as it is. It also got to me early, and I ordered it days before Valentine's Day (got to me before the 14th when it was estimated to arrive around the 17th), all right sizing and order, packaged very nicely and carefully. Overall completely satisfied!"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"My order took over two weeks to get to me (more than 9 days to ship), but not a huge deal since things like this happen. When I tried on the bra, it didn't fit right so I decided to do an exchange. Meanwhile, I sent back my original order and placed a new one. The second order also took two weeks to get to me. Fine, they're a new company, I can deal. Just got an email that the order I SENT back was not received, therefore they charged me for it. Now I'm mad. I'm going to be honest, I haven't heard great things about this company but decided to try them anyways since I'm usually pretty easy going, but I've never had a company lose my return order (and I've ordered alot of things online). It seems like they're overwhelmed with shipping, which would most likely make it easier for the company to lose returns due to their complete lack of organization and infrastructure to support their growth. I would really recommend NOT using this company since the liklihood that you will experience issues seems high. This process is way too stressful, just order from Amazon or Nordstroms instead. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest return. This is a totally unexpected situation, seeing that we're a lingerie company we give great importance to the inspection of products upon return. However, the human factor is still involved, and thus, the risk of mistakes still exists, for which we would like to sincerely apologize, should it be the case.
No worries! We have escalated this case to the management department to take the necessary measures- and to avoid such occurrences in the future.
To make things right for you, we have now refunded the amount charged for the penalty fee.
Amount :: $24.95
Kindly allow 1-3 business days for the full refunded amount to be available in your charged account.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I have ordered 3 different sets now, and every single one was a bust and has been returned. The bras didn't fit properly (lots of gapping!!!) or were too stretchy to fully support the girls and I'm only a D cup. I was disappointed after the hype I'd heard about these cute sets. Didn't even try on the **** to know if they fit right, but I can guess. One thing I'll say is that it was very easy to return the items; shame about the restocking fees. "
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that you didn’t get a perfect fit with your sets. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Don't worry, we'll do our best to continuously improve and expand the styles and sizes that we currently offer to accommodate our customer's needs and wants. Therefore, we'll make sure to forward your feedback to our Creation team, so they can look into this matter.
Moreover, upon processing your return, it is stated that all sets returned for a refund are subject to a $5.95 restocking fee per set. This means your refund will be the total paid per set minus $5.95 per set refunded to you. You may avoid restocking fees by processing an exchange instead of a return. Exchanges are free of charge (and we even cover the shipping back to us!)
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I'm missing a blue bra that I ordered. That makes those **** really expensive unless you can send it to me. I was really looking forward to the order, and the merchandise is okay but the wrapping makes it look like it came from China, and the delivery time does too. I think if I spent that much on a bra and **** set, you could at least wrap it nicely and send it to me in a timely manner. And include everything that I ordered.
After customer service responded, and I understood the return policy, I am changing my review to only one star."
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
There must’ve been some issues encountered during fulfillment. We'll be sure to pass this incident to the relevant team for further investigation and to prevent this from happening in the future.
Since it’s our constant desire to provide quality services and products for our clients, we could see that you have already been contacted by our customer care representatives, and you were assisted on how to exchange the set in question.
Also, to express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"They get one star because they offer a great product. However, they lost the other 4 stars because they do not know how to take care of their customers. I placed my first order on January 25 to ensure I get what I ordered by Valentine's Day. I ordered 13 sets. After a couple days, I decided to check on my order to find out it was cancelled. No reason given and no communication that it was cancelled. I immediately call the support line to find out why. They can't tell me and advise that it has to be escalated and that I would get a response in 1-2 business days. The response I get by email states that they don't know why it was cancelled and I would be getting another response in 1-2 business days. Yes, I get an email that states the exact thing as the response I received over the phone. I place another call. Again, the response I get says they don't know why the order was cancelled and the issue has been escalated. I call and email again, one week after the original order date. The next day, I get a response saying the same thing....They don't know!. By this time, the order should have been processed and began to ship. Another phone call and email. 10 days later, I get an email saying that they can't ship the order and then state that I would need to reorder with a maximum of 8 sets per order. I immediately call back to understand what this means. The person I spoke to couldn't answer. I asked to speak to the person that provided the response I received by email and they said I couldn't because they are all working from home due to COVID. HMMM...The person that picks up the phone is at home, yet the person who emails can't/won't take phone calls? How is this taking care of their customer? Oh, and the response I get every single time is that someone will come back within 1-2 business days. At this time, when I've made at least 6 phone calls and multiple emails, one would think that management would get involved. Nope, nothing! At the end of it all, I did have to place 2 orders with expedited shipping and still did not get in time for Valentine's day. As one can imagine, I'm one very frustrated and upset customer. I sent an email after I placed my order asking the company what they would do for my inconvenience....
- There was no communication for the cancelled order.
- The system allowed me to place an order for a number of items greater than the system can handle.
- I had to place 6 different calls to get this issue moving. It is not resolved in my opinion.
- It could have been resolved much quicker.
- The so-called "credits" applied to the account was the same credit as the original order for a new customer, which I was. This is not a value to compensate for this inconvenience.
- I had to pay for expedited shipping when promised that it would be covered by the company.
- The promise date of the two orders is now past Valentine's Day when the original order would have arrived before Valentine's Day.
- After over two weeks of communication without resolution, the original items ordered are not available.
- The front line customer service team cannot make any decisions to resolve. They have to go to a supervisor that requires the customer to wait an additional 1-2 business days.
- Being that the company knew that this issue is an escalated issue, someone senior that is able to make a decision and resolve the issue should have called me to provide options to resolve.
I've continued to escalate this issue to their management. I get a response that it has been sent to management but I never get a response from their management. In fact, this was the response I receive...
"I'm very sorry about your experience, however we appreciate your feedback.
This information helps us to hear the truth about our service directly from the source that matters the most, you! I am terribly sorry to hear that we did not meet your expectations.
Please note all feedback will be reviewed and considered in accordance with our policies, and requests.
Please let me know if you have questions about any other matter."
Does this sound like a positive response to a customer that a customer should accept? Yet the company uses phrases in their emails such as "Adore Me has always made serving every customer our top priority" & "Adore Me's promise has always been (and always will be) to be there for our customers".
LOL...not to this customer.
So, what do I get for all this inconvenience? a $10 credit. That's it! A $10 credit for an inconvenience for an original order that a customer was going to pay close to $500 and was willing to be a continued shopper. Reading all the reviews at this site, it appears that there are quite a few complaints about their customer service. What do they do about it? Nothing! Instead, they like to advertise that they have over a million VIP customers. A pat on their own back! I wonder how many of those million VIP customers actually returning shoppers?"
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Therefore, we'll make sure to forward your feedback to the relevant team in order for a further situation like this one to be avoided.
After taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have already been contacted by our escalations team who have sent explanations about your cancelled order.
Moreover, we're able to confirm that your recent orders arrived within the provided guaranteed delivery time. Both orders were placed on February 10, 2021, and were delivered on February 15, 2021. For express shipping, please be informed that packages take 2 to 5 business days to deliver not counting the 1 to 2 business days processing time in the warehouse.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Was a great purchase, very happy with the product, fit the wife perfectly and we both love it, shipping didn’t take too long but also ordered around Valentine’s Day. Also the product I had ordered ended up being out of stock but Adore Me sent a coupon code to exchange for different product and still got to me before Valentine’s Day."
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I ordered three items back in January , was supposed to have standard shipping and it took over 2 weeks to receive my order. I decided to return 2 items, they were taken out of the packages to see but never tried on and the tags were still on. After it taking them over a month to process the return which should have been $62 they only gave me $17 back bc both items were said to be damaged/ dirty so I was charged a $20 fee plus a 5.95 restocking fee. Save your time and money and shop somewhere else that actually respects their customers and don’t cheat them out of money. I used to to be VIP a few years ago and never once had a negative experience but after this I will never order from them ever again."
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest return. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
It is not in our intention to suggest that you willingly and knowingly sent back a dirty item, nor that you have worn it. Even from trying on a set mishaps can happen due to the smallest of things, like the smell of perfume or deodorant that leaves visible marks on the item. In such cases, our warehouse immediately rejects the return and dispose of the sets.
On the other hand, we realize how these instances can be completely unintentional. This is why we offer a voucher code or refund to those who contact us and explain the situation. We noticed that you were not provided with a full refund for the returned sets per your request, which we deeply regret.
Please allow us to remedy this by offering a full refund for the penalty fee especially that you did not even try them on.
Amount :: $40.00
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
Should you have any other questions or concerns, our customer care team is always happy to help.
Please accept our sincere apologies for the inconvenience this has caused you.
Kind regards,
Adore Me
help@adoreme.com”
"Awesome selection, materials and workmanship, especially helpful customer support."
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The items we received were cheap feeling for the price you're paying. We were also automatically enrolled in their VIP membership without my knowledge. With this they charge your card automatically at the beginning of the month. Then claim that it's a one click refund, but I can't seem to find it. I'll be doing a charge back on my credit card."
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest order. Don't worry, we'll do our best to continuously improve and expand the styles that we currently offer to accommodate our customer's needs and wants. Therefore, your feedback has been forwarded to our Creation Team so they can look into this matter.
Since it’s our constant desire to provide quality services and products for our customers, we offer free exchanges and easy returns so feel free to send back your set for a refund or exchange.
Furthermore, upon further investigation, we could see that you selected the VIP Membership payment option at the checkout for your latest order. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. We have also refunded the $39.95 charge that occurred for this month.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Nice product, low availability and slow delivery"
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that it took so long for your package to reach you. Packages take 5 to 8 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account.
Furthermore, many to most of our sets are only available for a limited time for the sake of variety. In case you miss out on a set you like, we replenish many popular items around the middle of every month so check back from time to time to see if your preferred set is back in stock.
Also, we have a brand new collection with tons of great new products during the first week of every month.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Adore me have the right products and it’s a reasonable price. They are good to their customers. when you order the products, it comes at a reasonable time. It doesn’t take long. "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"My order wasn’t received. I was told I would get a credit but I had heard nothing since. I am no unhappy with the service, I understand that things happen. I just want to fix the situation "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Unfortunately, it seems your package was undeliverable and USPS has not yet been able to deliver your order. To ensure an effortless resolution to your situation, we have refunded you back to your card for the amount of $46.50 which was charged for this order. Please allow 1-3 business days for the refunded amount to reflect back into your charged account.
To avoid experiencing this issue with future orders, we kindly recommend double-checking the address on file before reordering, to make sure all details are correct, and correct it if needed. If the address is correct, we encourage you to ship the package to an alternate location to avoid the same shipping issue.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I bought a wonderful corset for Valentines day and its great! BUT they signed me up for a monthly membership without telling me...there was no notification or verbiage that let me know it was monthly payments, it wasn't until I saw it on my bank account. I think it is just sleazy for a company to do this. It makes me wonder how many other people are being charged for a monthly membership without letting them know. One thing I will say is that the customer service number that I called was very nice and helpful for getting me a refund and helping me cancel my membership but still...not cool guys."
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear this! It looks like you may have selected the VIP membership option at the checkout which is why you have First VIP set for $24.95 discount on your first purchase.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip.
Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible. Therefore, your review has been forwarded to the relevant teams to be reviewed. We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for the great review!
We are delighted to hear that your wife loves her new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”