"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Great products very happy with the quality"
"Wife was very pleased with her item. Would definitely recommend. "
“Hello,
Thank you for the great review!
We are delighted to hear that your wife loves her new lingerie sets! We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
" It was easy and so comfortable to be able to try at home, buy and return all at one time "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Due to delays in adore me shipping/processing and then delays during shipment it took exactly 30 days to receive in stock items. This was a valentines gift that ended up coming on March 8. Quality of the items seems ok. But not a great first experience. "
“Hello,
Thank you for bringing this to our attention.
We are very sorry to hear you had such an unpleasant experience with the shipping of your order. We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner. Not to worry, I've shared your feedback with the relevant team for review as it might be helpful in our constant process of further improving the quality of our products and services.
To share some visibility on what happened, we have been experiencing processing delays. Last year we’ve implemented various safety measures in our warehouse, to protect our staff and the processed orders. Even though we’ve adapted to the new rhythm & dynamic, sometimes orders will experience processing delays. Aside from this, our warehouse is a bit backed up at the moment and it's because of these reasons that your order is sadly delayed. More than words, we want to keep the Adore Me experience amazing for you, so we’ve issued $10 store credit to your account which you can use at any time.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I found my items thin and a bit cheap feeling. The design is pretty, just didn't like the fabric feel, especially for the money."
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you. Don't worry, we'll do our best to continuously improve and expand the styles that we currently offer to accommodate our customer's needs and wants. Therefore, your feedback has been forwarded to our Creation Team so they can look into this matter.
Moreover, since it’s our constant desire to provide quality services and products for our clients, we offer free exchanges and easy returns so feel free to send back the set for a return or an exchange. However, please note that the products received 30 days after delivery, dirty, damaged, or incomplete will not be accepted.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I love what I ordered and it did eventually get here. I thought maybe it was the rush of February being Valentines month but my order for march is being delayed as well. This changes my theory to the cause being the VIP program. The wait is worth the discount I suppose. With VIPs all getting their orders in the first week of the month that might be causing the delay. I really appreciate your employees doing everything they can to keep up with the orders so I can’t complain too much. It did get here in the same month :) and the product was great :)"
“Hello,
Thank you for bringing this to our attention.
We are delighted to hear that you love your new lingerie sets and we look forward to serving you again.
However, we are deeply sorry to hear that it took so long for your package to reach you. Packages take 5 to 8 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"My shipment was lost, never delivered, never found."
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Upon further investigating, we could see that your order was undeliverable and it's being returned to our warehouse by the local post office. As a quick resolution, we already refunded you the amount of $89.50 which was charged for this order.
To avoid experiencing this issue with future orders, we kindly recommend double-checking the address on file before reordering, to make sure all details are correct, and correct it if needed. If the address is correct, we encourage you to ship the package to an alternate location to avoid the same shipping issue.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I’ve placed 4 orders with them for my wife, and not one of them had been on time. Valentine’s Day order, ordered early with expedited shipping just in case? Two weeks late, and with 5 of the 9 items not available. Birthday order? Two weeks late. March order? Surprise! Running late! I am a “VIP” who hasn’t gotten a single order on time, and on my very first order, they didn’t have half the stuff. Don’t worry, though...they’ll happily take your money and make themselves look generous when they issue vouchers for you to use the money you already gave them in exchange for zero products. And to take it a step further, I have to use the 5 vouchers I have one order at a time, as “promos”—which I guess is what they call that money you gave them for zero products—can only be used one per order. So because I am a VIP, I have to order once per month, so good news—only another four months and another couple hundred dollars before I can get back the money of mine they are holding and be done with this ridiculous company. Oh, and to make matters worse, when you share what I shared above with customer service, they don’t even bother to reply. It’s a shame; my wife likes the products. I just wish they came from a business that actually knew how to run a business! "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you. Packages take 6 to 9 business days to deliver with the priority shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on. We have also refunded you the $3.95 shipping fee. Please allow 1-3 business days for the refunded amount to reflect back into your charged account.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Still haven't received my order in about a month.
"
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
I did some digging and unfortunately, your order was undeliverable due to an incorrect address. It's being returned to our warehouse by the local post office. To ensure an effortless resolution to your situation, we have issued $95.74 worth of store credit to your Adore Me account. You can use it to replace your sets whenever you like.
To avoid experiencing this issue with future orders, we kindly recommend double-checking the address on file before reordering, to make sure all details are correct, and correct it if needed.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"It’s been over a month and I still haven’t received product. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry to hear that it took so long for your package to reach you. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1 to 2 business day processing time and 6 to 8 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been contacted by our customer service representatives who have sent explanations regarding the delay. As already mentioned, your package is still in transit and you should receive this in the next business days. We know you already waited up until now to receive your order and we greatly appreciate that.
To express our apology in more than just words we have issued $10 worth of store credit which is available in your account to be used whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I ordered a lingerie set and I never received it. They sent me the tracking information and it said that the carrier was waiting for the package for over a month. I called And they said it was still in transit and to give it another two weeks. This company is a sham and I found so many other reviews were people had exactly the same problem I had."
“Hello,
Thank you for bringing this to our attention.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
I did some digging and sadly, it seems your order is lost in transit since no tracking updates have been listed for it for several days now. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
As we don't want you to wait any longer and to ensure an effortless resolution to your situation, we have refunded the amount of $24.95 which was charged for this order. Please allow 1-3 business days for the full refunded amount to reflect back into your charged account.
Please accept our sincere apologies for the inconvenience this has caused you. If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
help@adoreme.com”
"This company advertises free returns but what they don’t tell you is they will charge you an eight dollar “restocking fee” for EACH item! If I buy four pairs of underwear for $40 and find out they are cheap looking the company will charge me $32 to return them. It’s BS. Some of their items are very cute and nice and some of them are cheap and poorly made. You don’t know from the photos. But at these prices to return them I will not purchase from this company again."
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest return. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you. Don't worry, we appreciate your feedback and I am going to forward your concern to the most appropriate department for it to be reviewed.
Upon processing your return, it is stated that all sets returned for a refund are subject to a $5.95 restocking fee per set.
This means your refund will be the total paid per set minus 5.95 per set refunded to you. You may avoid restocking fees by processing an exchange instead of a return. Exchanges are free of charge (and we even cover the shipping back to us!).
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I would definitely recommend this company to anyone "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Valentines gift came 3 weeks late. In addition, items shipped had already been previously ordered. Cancelled"
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest Elite box. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you and we will most certainly investigate with our carrier as this is not the kind of service that we agreed on. Since it’s our constant desire to provide quality services and products for our clients, we offer free and easy returns so feel free to send back your unwanted sets.
Furthermore, a great way of making sure you’re receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your account: https://www.adoreme.com/elite-dashboard/my-preferences
Under My Style you can edit your cup, band, panty, dress size, and more. That’s not all! You can choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories! After editing your preferences, your next Elite box selections are compiled based on those preferences.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"The goods where delivered late and I have asked to be removed from the email list but I'm still getting emails "
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that it took so long for your package to reach you. Packages take 6 to 8 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on. Furthermore, I'm confirming that we have already unsubscribed you from all Adore Me emails.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com ”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”