"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Cheap over priced underwear. "
"I was so glad I bought this swim suit. It fits perfectly and looks amazing! "
“Hello,
Thank you for the amazing review!
We are delighted to hear that you love your new swimsuit. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Delivery took weeks and the sizing was too small and I used their chart"
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you and I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Since it’s our constant desire to provide quality services and products for our clients, we offer free exchanges and easy returns so feel free to send back the set for a return or an exchange. However, please note that the products received 30 days after delivery, dirty, damaged, or incomplete will not be accepted.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I ordered some lingerie for Valentine’s Day and it came late when they said it’ll be here before the day. On their site it says that there’s a limited time the order is pending and once it’s processed they won’t give you a full refund. When I emailed them about my order that was still pending almost a week later, they apologized and rushed to process and ship my order instead of giving me a refund like I requested. Very unprofessional. The only reason I won’t give it a 1 star is because the product is really good. But I will never shop here again. "
“Hello,
Thank you for bringing this to our attention.
We are very sorry to hear you had such an unpleasant experience with the shipping of your order. We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner. Not to worry, I've shared your feedback with the relevant team for review as it might be helpful in our constant process of further improving the quality of our products and services.
To share some visibility on what's going on, we have been experiencing processing delays. Last year we’ve implemented various safety measures in our warehouse, to protect our staff and the processed orders. Even though we’ve adapted to the new rhythm & dynamic, sometimes orders will experience processing delays. Aside from this, our warehouse is a bit backed up at the moment and it's because of these reasons that your order is sadly delayed. More than words, we want to keep the Adore Me experience amazing for you, so we’ve issued $5 store credit to your account which you can use at any time.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I had accidently placed a double order, my fault, not theirs, but I had also paid extra to get my items by Valentines' day. Valentines day came and went without my orders. I had ordered quite a few things, as I was not sure how sizes ran, nor what items would really look like. I was really not happy with the late arrivals, so I sent everything back. Imagine my surprise when I found out I would be charged $5.99 per item to be re-shelved. When I added it up, between my 2 orders, it was close to $100. I sent everything back within 1 week, tracking the 2 packages. I never got an email or text from them stating items had been received. I "chatted" with someone who confirmed they had been received, and stated I should have been contacted. I still have not been refunded, and will be calling again. My fault for not checking return policies carefully, but got hooked into the commercial I had seen on TV. Anyway, bad experience for me, and I will never order again!"
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry for the difficulties that you have encountered. This is not the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been contacted by our customer service representatives who have sent explanations about your returned order. As already mentioned, the packages sent back to our warehouse go through a standard quality control system and may have simply not been processed yet. We will be sure to send a confirmation email with your refund details as soon as we have completed this.
Please accept our sincere apologies for the inconvenience this has caused you and appreciate your patience & understanding in this matter.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Took them almost a month to deliver it was way past the delivery timeline I was told when I ordered love the product"
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that it took so long for your package to reach you. Packages take 6 to 8 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"My packages never came. I had to reach out multiple times about a cancellation, I never canceled the order and they never told me why they canceled my order. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest order. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been contacted by our escalations team who have sent explanations on why your order was cancelled. We have also refunded the charge made for this order back to your used payment method.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Didnt fit like I wanted was tight and slightly uncomfortable. Plus was late with shipping by 2 weeks."
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you and we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been contacted by our customer service representatives who have sent explanations on why your order was sadly delayed. We have also refunded you the $3.95 shipping fee.
Moreover, since it’s our constant desire to provide quality services and products for our clients, we offer free exchanges and easy returns so feel free to send back the set for a return or an exchange. However, please note that the products received 30 days after delivery, dirty, damaged, or incomplete will not be accepted.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Very well made products. I love everything that was in my box and everything else that I have purchased including bathing suits. perfect Fit! Ready to shop for more !"
“Hello,
Thank you for the amazing review!
We are delighted to hear that you love your new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Somewhat satisfied. I love my product though. "
“Hello,
Thank you for taking the time to write this review.
We are delighted to hear that you love your new lingerie sets and we look forward to serving you again in the future.
However, we are deeply sorry to hear that the experience you had was less than perfect and we would be glad to look into your case specifically and assist you properly. In line with this, can you please elaborate your discontent further by email, so that we can be able to assist you?
We look forward to hearing from you.
Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"The app is easy to use. Prices are GREAT. Service was good. Delivery was ahead of schedule. The packaging could have been more exciting? The product was average. I feel like I could have gotten. An identical piece at a local chain store. I guess I wanted to product to make me feel like the woman in the photo did. But I just felt sloppy.
"
“Hello,
Thank you for taking the time to write this review.
We are deeply sorry to hear that the experience you had was less than perfect. Don't worry, we appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team for it to be reviewed. Moreover, since it’s our constant desire to provide quality services and products for our clients, we offer free exchanges and easy returns so feel free to send back the set for a return or an exchange.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Took over a month to deliver. Some issue with boxes. Ended up cancelling order."
“Hello,
Thank you for bringing this to our attention.
We are very sorry to hear you had such an unpleasant experience with the shipping of your order. We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner. Not to worry, I've shared your feedback with the relevant team for review as it might be helpful in our constant process of further improving the quality of our products and services.
To share some visibility on what's going on, we have been experiencing processing delays. Last year we’ve implemented various safety measures in our warehouse, to protect our staff and the processed orders. Even though we’ve adapted to the new rhythm & dynamic, sometimes orders will experience processing delays. Aside from this, our warehouse is a bit backed up at the moment and it's because of these reasons that your order is sadly delayed.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"A month after I placed my order, I am still waiting for it to arrive and the tracking number to work. Contacted customer service a few weeks ago, and they responded quickly and politely, but I still am waiting for my product."
“Hello,
Thank you for bringing this to our attention.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
I did some digging and sadly, it seems your order is lost in transit since no tracking updates have been listed for it for several days now. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on. As we don't want you to wait any longer and to ensure an effortless resolution to your situation, we already provided you with vouchers to replace your order.
We always guarantee assistance whatever may happen to your package. If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
help@adoreme.com”
"Promised delivery by 2/14 (paid for expedited shipping), only for it to show up 2 weeks after the promised date. Customer service had no answers and were reluctant to refund my shipping which they eventually did do. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry to hear that it took so long for your package to reach you. Packages take 3 to 4 calendar days to deliver with the express shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been contacted by our customer service representatives who have sent explanations on why it is delayed and we have already refunded the $14.95 shipping fee.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Shopping with AdoreMe was a pleasure. I usually have a difficult time finding bras and bralettes where the cups fit my **** without creases and overflow as I have a large bust, but small rib cage. Department store bra selections always left me dissatisfied.
Adore Me has a selection is diverse in colors, styles, fabrics, sizes and clothing ranging for sultry date nights to comfy intimates for curling up under the covers while binging your fave comfort series.
The app was easy to use and deliveries were always on time. If you are building a new intimate collection they have a subscription option to save. Cancellation was easy and I can still buy from time to time without subscribing. "
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that the product you received did not meet up your expectations. Don't worry, we'll do our best to continuously improve and expand the styles that we currently offer to accommodate our customer's needs and wants. Therefore, I'll make sure to escalate your feedback to our Creation team, so they can look into this matter.
Moreover, since it’s our constant desire to provide quality services and products for our clients, we offer free exchanges and easy returns so feel free to send back the set for a return or an exchange. However, please note that the products received 30 days after delivery, dirty, damaged, or incomplete will not be accepted.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”