"I am a senior citizen familiar with laptops and the internet and understand basics of protecting my pc. However, when my laptop began running excruciatingly slow I started looking for help online and found Advanced Tech support. The remote handling and problem solving was wonderful! Even though it took 3 times (keep fingers crossed) to I hope .. get all the 'bad guys' out, I am so relieved to know I have proven people I can contact now when a problem arises. They seemed to care about my problems and were stayed on task until it was resolved. They recommended better protection programs for me to install and supposedly was able to adjust some pricing because of 'senior' status. "

"My experience with this service has been wonderful. The time I spent with the consultant yesterday was actually enjoyable. A first! All the work was done and follow up was quick and easy. Very happy I made the decision to go with these folks."

"Advanced Tech Support has given me great assistants and support in getting my computer up and running. I am a person with some knowledge
and no expertise in using a computer, I am still learning. The technician's
were so knowledgeable, patient and supportive in dealing with my computer's problems. Problems with my computer seemed to fade away with the expertise of Advanced Tech Support. I can only THANK YOU. "

"Thank you, ATS and John. Your team of techs are very courteous and helpful. I even have all the plug-ins and updates that I need for my games.
I will stay one of your customers for a long time. Being a Grandmother I am not at all savvy about how computers work, so THANKS, again! "

"After months of frustration, my computer is now working efficiently. The people I spoke with at Advanced Tech Support were courteous and patient, and really "knew their stuff"! Overall, it was a very pleasant experience and I now am enjoying my computer again!"

"I bought service over the internet for my two computers on Wednesday 06/11/14; at that time they did the service on my main lap top at home. On Thursday 06/12/2014 I called back to have them do the clean up service on my traveling lap top. While they were remoted in on the second lap top I tried to get on the first lap top and it froze up on me. So when they finished doing the remote cleanup on #2 I called back about #1 freezing on me. They once again remoted into first computer to fix it. When they were done my printer wouldn't work again; which is why I originally bought the service. I left on a trip on Friday and when I got to my destination I attempted to sign on to my traveling lap top and the computer screen stayed black. I called back on Friday night about the black screen and was told after 2-3 hours of trying to restore the computer with no success; that I would have to wait to get home with my other computer so they could send me the files I needed to restore my computer. When I returned home on Monday computer #1 was blocked and couldn't get on the internet either. I had also purchase Panda Security system from Advanced tech support when I first purchase their service all total the bill came to $819.00 plus. Wow what a deal; I am the sucker and every time I call in I ask for a refund and to have my computers restored to where it was before they touched either one and all they say is we will fix it this time and we are sorry for all your troubles. Really? I don't believe them any more. I have 1-3 hours each time I call to wait for them to fix it. In other words don't buy this service."

"Very professional and knowledgable Staff"

"It can be a bit of a gamble buying products on-line, especially with the distance between New Zealand, where I live, and USA.
However, for some reason I felt I was able to trust ATS from the beginning. At first they provided me with a Driver Update programme, and immediately the beneficial effects on my computer were apparent. It was faster, smoother, easier to handle.
Then I decided to have the whole PC Tune-Up done. This actually took three more sessions, but was infinitely worth it. My computer works wonderfully well now!
I found that the technicians were polite and deferential, and kind too. They were professional in their approach, and patient in explaining procedure to me or going over something again which wasn't quite right.
It has been a real pleasure to do business with ATS , and I would not hesitate to recommend you to anybody. Many thanks for all your help!"

"I FOUND THE TECHNICIANS WERE VERY HELPFUL AND POLITE AND THEY DID A VERY GOOD JOB "

"Very helpful professional and courteous representaives make the experience of tech support that much easier. Thank you for your services."

"Advanced Tech Support is by far one of the best on-line computer technical support which I have tried, and I have tried many. They are so easy and nice to work with. All it takes is a phone call and I am talking with a technician in no time at all. They have been able to fix all sorts of computer problems, big and small. They are very nice and professional. I highly recommend their ongoing support with a monthly fee, which is priced right. It gives me great peace of mind when I can pick up the phone and have someone work on my computer right away. It is much easier to have Advanced Tech Support on hand, than to unwire the computer, take it to a local repair shop, and wait days before it is fixed. With Advanced Tech Support, my computer is fixed the day I call them, and with something "simple", it takes Advanced Tech Support a very short time to fix. Thank you Advanced Tech Support for you great work!"

"Did not have to wait long before tech came on. Tech was professional and completed the fixes that were needed."

"The 3 technicians I worked with were simply amazing! They took the time to explain in detail the issues involving my computer. Not only do I have a better understanding of computers, I now have the knowledge to recognize potential problems should any arise. My computer in not only connecting much faster but I have the assurance i need to securely navigate the web. Thank yous out to Lee, James & Frederick.
Deborah D."

"Contacted Customer Service for problems occurring 1,2 and 3rd day after ATS checked and fixed my computer, sold me Panda Security as well as driver updater and fix cleaner. Each rep was professional and extremely professional, especially the last rep who received my full rant without blinking. seems the problems have been addressed "

"Advanced Tech Support has been very helpful. Thank you so much.
Peggy Folsom"