"When I first had trouble I signed up with Reg Cure and I found them to be uninterested. That's when Advanced Tech Support came into the picture. I had a lenghtly conversation with Shon and pleased he was in the U.S. He explained what had to be done and after I turned over my computer to the tech I went to bed. I found my computer tuned up in the A.M. nd all was well. I had a couple of small issues and called and spoke to Chris he took over and did what had to be done. All persons I spoke to were polite, proffesional, and very patient. I felt very comfortable and safe so I can only say that due to the staff I was very happy. Thank you. Linda Hogan"

"So far so good - it is still new to me but I am happy so far. I was impressed
by the attention. "

"I have only been using ATS for a few months now, but my PC performance has never been better. Just got my first tune up today and its working great! Thanks to all the staff who have been so helpful and nice."

"iam very satifide with the work done and fixing my computer and removing the malware,.
Thankyou
jBeverly Frase
not sure on order no. never wrote it down.maybe close"

"ATS not only saved my sanity and my computer, with the help of the knowledgeable technicians, my work as a writer now goes much faster. I've been able to get my 55th novel off to the publisher and can relax. My computer is the most important tool in my workshop and my contract with Advanced Tech Support is one I signed and paid for gladly."

"The first technician Nicholas was helpful. When the connection was lost I called again, but the technician number Nicholas gave me because the screen went black and I didn't want to touch my computer because I didn't know if I should, I was on hold for 41 minutes. I couldn't wait any longer, so I took the chance and turned my computer on and I saw "call senior technician. I called this number and the first woman that "TRIED" to help couldn't really help me and reverted me back to the automated part of the phone call and clicked "1" again for me get another technician. I guess she didn't want to help me! Once I got the new technician, he finished the job, so therefore I am writing this complaint/survey."

"I was very pleased with the results I received from ATS. There was a problem though in that whoever was working on my computer did not finish the job and left me computerless for the next 5 to 6 hours. Finally I contacted ATS by telephone and after being cut off twice I reached an individual who helped me get the problem solved and as I said I am now happy with the results. Thank you."

"Techs were great. Very satisfied with service. Haven't really tried computer yet, but hopefully is in good shape."

"I called and was told there was a waiting line. However, a technician was on the phone almost immediately. He wasted no time in correcting the problem. I am always happy with advanced
Tech Support. Thank you for being there. Beth"

"Honestly, this is the best support I have ever had from a vendor. Although, I wasn't too happy about the price, the reality was that it would be the best for the long run. Everything is running great now and I now have a lifetime support mechanism.
Bill Klug"

"Most helpful and very knowledgeable"

"I have had computer computer for many years and it started freezing up on me. I hired Advanced Tech Support to clean up my computer. It now runs quickly and no freezes. Thank you."

"Hi !

What a fantastic service very helpful and comprehensive service.

I highly reccomened anyone to take advantage of this service."

"I couldnt have asked for a more informed, courteous tech level1, and extremely kind price reductions due to my being disabled and elderly. You understood my problems and worked with me for 4 days to get all my money in place. I am thrilled with my panda,pcmri, regdrpro,and cleaning services you so kindly helped me with. I look foreward to many years of the same excellent service. I particularly liked the fact that all my purchases were lifetime and I can change it to any new computor I should acquuire in the future.You did a fine job of tuning up and cleaning my 6 year old computor that had pages of errors. It works perfectly and faster than when it was new. I also appreciated your techs suggestion that i have your upper level techs clean my computor 2-3 times monthly to keep it going for your estimate of another 15 years, this at only your kindly discounted rate of $14.95 monthly. Tnak you once again for your excellent products and service. Sincerely yours Mr. H C Brady"

"Everyone that I spoke to was very nice and willing to help me. They also were very patient with me since I come from the older generation."