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Verified
5/5

2014-01-22

"They asked me if I'd like to complete asurvey, not this review. Every time I've called, I've been pleasantly pleased with their work. Wish I knew what clogged it myself !"

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Verified
5/5

2014-01-22

"I am very pleased with the service I got from ADVANCE TECH SUPPORT.They have been very thorough in their dealing with my problem .I can only congratulate them for their service"

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Verified
5/5

2014-01-22

"Tech support was very understanding and patient. I look forward to being able to use their services if needed in the future."

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Verified
5/5

2014-01-21

" Very helpful! Our computers were running very poorly and now are much better."

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Verified
5/5

2014-01-21

"I found Ronnie P. to be extremely helpful and polite. My issues are fixed and the computer is so much faster. He gave me hints on cleaning my browser history and told me about Panda Internet Security which I am considering."

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Verified
5/5

2014-01-21

"I can provide a personal "review" of a single Advanced Tech Support (ATS) technician. His name is "Aaron" and he works at the Boca Raton, Florida office.

His interaction with me was stellar! He was patient and his communication skills were superb. He was knowledgeable and he could communicate complex issues and processes in simple, lay language. I never felt that I was intentionally being "talked over" either intentionally or unintentionally. He spent a couple of hours with me on the phone before I even decided to move forward with authorizing your support and action.

And regarding the 'radio-button' below asking me if ATS asked me to write this review? Assuming that ATS sent me this email to consider writing this review, YES. But prior to this email, I had not been asked to write any review.
"

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Verified
4/5

2014-01-21

"The person (salesperson) did understand what issues that I was having and immediately helped with the main issue. She then turned me over to the Tech department who really resolved all issues. Both were polite and knowledgeable during conversations and offered options for solving my problems."

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Verified
5/5

2014-01-21

"This was a long process, new PC crashed repeatedly over a week. Finally crashed daily, then hourly, then every time I started up. Tech support patiently sought the problem, which turned into multiple problems in a new DELL Windows 7. I had to learn what info was needed from the black scree note, and how to startup safely to get to them. At age 82 bad hearing, deaf one ear, it ain't easy. I respect them !!!"

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Verified
5/5

2014-01-21

"Benjamin Small, the rep I talked with, was very knowledgeable and helpful. He walked me through all the problems and options without putting pressure on me to purchase. After agreeing to have Advanced Tech Support do the repair, my computer is faster and has not frozen, as it was doing routinely before. Apparently, they have fixed the problems I had even after leaving the computer at a local repair shop for over a week. Hopefully they will be as prompt in the future if I again have problems. Ron Wright, Spring Hill, TN."

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Verified
5/5

2014-01-21

"An absolutely fantastic service, extremely polite and understood my problems. They were solved in a speedy way.
Would not hesitate to recommend to my friends.
"

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Verified
5/5

2014-01-21

"Courteous, knowledgeable, and fast."

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Verified
5/5

2014-01-20

"Very responsive organisation. Provided quick solutions whether on-line, or especially over the phone where direct contact was very helpful in dealing with client issues.
Since servicing my computer, it is performing faster and better than at any time over the past 3 years since an upgrade in capacity and memory.
"

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Verified
5/5

2014-01-20

"I have always been satisfied with the service received from
Advanced Tech Support.
"

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Verified
4/5

2014-01-20

"The cleanup was completed right in the middle of the 4 to 6 hour projection."

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Verified
3/5

2014-01-20

"I am a bit confused about exactly what I bought."

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