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Verified
5/5

2013-11-21

"Friendly,helpful and patient staff who take the time to explain everything in full.
My computer has been returned to the speed which I had when I purchased the computer.
The technicians are certainly competent and take great pains to ensure that the work is done properly and to the customer's satisfaction.
All in all for me it was a very pleasant experience.
"

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Verified
5/5

2013-11-21

"I commend the group for their prompt and courteous service. It is a pleasure dealing with them."

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Verified
1/5

2013-11-20

"Techs were very professional. They took care of the problem with my computer in a timely matter. Thank You Advanced Tech!"

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Verified
4/5

2013-11-20

"I am a new subscriber and very satisfied with the program"

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Verified
1/5

2013-11-20

"I am pleased with the service so far. Everyone I spoke with was polite and curtious and very helpful. My computer seems to be working more efficently and faster."

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Verified
2/5

2013-11-20

"The technicians are unfailingly polite and attentive while on the phone. As new customers, my wife and I have found that they eventually resolve the issues, but only after many false starts, in our case covering five days. "

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Rep reply posted 2013-11-20
A rep from Advanced Tech Support, rdrelations, has responded:

“Hi Peter,

Sorry we were not able to fix your issue quicker.

Computers can be very complex and temperamental. We try our hardest to fix these issues the first time around. However there are instances that more time is required to correct a problem.

We always stand behind our work at Advanced Tech Support and encourage you to contact us if your computer is not running at optimal levels.

To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx

You can chat with a live chat support person from 8am to Midnight EST time 7 days a week. If you like you can call us directly at 1-800-978-4501 24 x 7”


Verified
4/5

2013-11-20

"The tech support people were very helpful and got the problem solved."

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Verified
5/5

2013-11-19

"My CPU was really messed up, they very professionally did a repair and now everything works like it should. "

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Verified
5/5

2013-11-19

"I had a great experience with the Tech Support person I talk with. I would recommend this company to my friends and family."

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Verified
4/5

2013-11-19

"First contact went well, service started fairly quickly, but when connection timed out, second contact for service went well, but actual service on the computer lasted from about 1:00 am till 8:30 am partly because I was transferred between three people. I thought this took way too long after being promised it takes about 6 hours. Third contact went quicker, finishing off managing files and running a second malware program (Hitman Pro 3) detected another trojan. Tech guy took care of that, and finished after managing files and downloading new software, a little over an hour's time which isn't bad. New PC-MRI software that I got through Advanced Tech Support, blocked a trojan shortly after I started using the computer again. The trojan was located in documents/settings/ trying as another malware set-up program. It was deleted. "

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Verified
5/5

2013-11-19

"Wow, Advanced Tech Support is fantastic!

My Dell Inspiron Laptop is wonderful, and for the last 5 years, I have set it up exactly the way I love.

But the experts say that a laptop will only last about 5 years. Soon, I was going to have to go through the pain and expense of buying a new computer: the research, the setting up, the transferring of software, and the lose of anything I can not transfer.

Advanced Tech Support says that they routinely at least double the usual life of their clients computers.

Once a month, before I go to work, it takes just a moment to start the process going. For as long as it takes, they perform maintenance on my computer.

And they go much further than that. So far they have fixed every software problem that I have had.

I highly recommend Advanced Tech Support!
"

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Verified
5/5

2013-11-19

"Needless to say, when I contacted ATS I was quite frustrated with my computer and I was definitely not in a good mood. The technician who took on my case and my not-so-pleasant attitude was patient, professional and very helpful. Looking back on my session with ATS I can confidently say that the service, advice and recommendations of this computer service were excellent and much appreciated. ATS made my computer and me very happy! Thank you, very much! "

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Verified
5/5

2013-11-19

"hey, to who ever is skeptical about this product, should have no worries.
it was ultra fast and my computer is soo fast now. i was having initial problems with slow start ups and errors occurring.

im super happy with everything. definitely would recommend this software because the IT support was amazing and my laptop is working like i had just bought it.
"

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Verified
5/5

2013-11-18

"Great friendly and professional service. Virus/malware was removed and I didn't even understand how or when it actually occurred. In any event, happy with service and of course the successful outcome. I was cautious in calling for assistance at first but now I am totally comfortable with this organization."

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Verified
5/5

2013-11-18

"This is the second time I have used Advanced Tech Support. Both times I was treated patiently, respectfully and promptly. My computer loves to run as fast as it can, thanks to you.

"

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