"The items that I ordered arrived at the indicated time and in perfect condition, they are luxurious and the best thing was that I found them in this store with incredible prices, I was able to easily track my order at all times, customer service is exceptional, they respond quickly and are very competent."
"We are fascinated with the dining room that we ordered in this store, It’s design is simply charming, the quality is amazing and it gave life to our house, now we have a new space that is too comfortable and beautiful to share with the family, it has become a very cozy space ; We had doubts at first because we did not know what size was best for us according to our available space, so we contacted customer service and they advised us perfectly, they were friendly and efficient."
"Don’t order here - the cancelled my order and three of my family members because there was a problem with their site and they had no intention of honoring the prices advertised. Poor customer service and I never received one item I ordered."
"For me it is very important to have a pleasant shopping experience, and I got it with this store, its website is beautiful and very organized, you can easily find what you are looking for with a great variety of options and the purchase process is very simple, also Compared to other sites, they have excellent prices; I ordered a bar, the delivery was fast and without any problem, the delivery people were very helpful and now that I have the bar set up, I realize what was the best purchase, it is the bar that I always dreamed of having, it is beautiful and has that old touch charming which captivates all my guests."
"After having received two nightstands for my room, I noticed that one of them was damaged, so I contacted the store, they responded immediately, they were very interested in solving my problem quickly, in a few days I already had my replacement as they promised it, I felt completely supported, so I will not hesitate to recommend this store to all my acquaintances and let them know that it is a very serious and reliable store."
"Thanks to this store I have the best furniture for my living room, I had excellent support when choosing my furniture, the person who attended me in customer service gave me the best experience I had ever received from any other online store, everything was perfect, from the advice to place my order, to the delivery, which was done without delays, I was able to easily track my order and all the furniture arrived in optimal condition, the quality is amazing, I would order from this store again whenever."
"The set that I ordered from this store was perfect, I had doubts at first because of the size, I didn't know if I could accommodate everything but the guy I contacted in customer service was very helpful, he patiently helped me to be able to make the best choice according to my avalaible space, it was a great advice, they take the time so that their clients are totally satisfied."
"Some time ago I had ordered beds for my children's room, they have come out of excellent quality, they are very comfortable and functional, my experience at that time was excellent, the delivery was carried out without problems and in the indicated time, on this occasion I ordered a dining room table, I was surprised how quickly my order was delivered, customer service was a great help, they were very professional and kept me informed of the status of my order, the delivery was made by two very friendly delivery men and they helped me put it in the right place, plus they took away all the garbage, excellent experience both times, I will definitely continue ordering from this store."
"I am very happy to have bought my furniture for my new home from this store, they are just perfect, they were everything I was looking for my space, besides being beautiful and modern they have a Bohochic touch, the quality is amazing, my family is happy with our new outdoor room, now we enjoy it all the time together and everyone loves it."
"3 weeks ago I received my order, when it arrived I realized that one of the pieces was broken, I contacted the store, I received an immediate response, they were very kind to me and helped me solving the problem in record time, now I have my furniture and in perfect condition, I recommend them because they care about their customers even after the sale and provide the best possible service to make the purchase a great experience."
"Ordered a cabinet 2 months ago. The first delivery came with the mirror broken and the replacement came with a broken mirror and glass. "
"Purchased the Riverside Capri Coffee Table from AFAStores in March 2022. I finally received it June 2022. The table has a stone type and it was fine when received. Over a period of 6 months, the stone top started to show signs of circular type spots that were not there before. I was told by AFA that the manufacturer filled the imperfections of the stone with resins. The table top looks like the Resins are breaking down showing horrible beaded looking spots. AFA sent a technician who was useless and said he never saw the table so had nothing to compare it to. These tables are all over, including Macys. AFA Stores refused to replace the table or send me a refund and have the table returned. They spent months dragging their feet giving me an answer. I will not purchase from AFA again, nor buy Riverside Furniture. Neither is standing behind a defective product. In addition. I did not do anything to the table, as it was only used in our living room for magazines on top. This small coffee table cost nearly $600 and looks terrible at this point and is full of these strange one to two inch spots that look like little pieces of beads/or stones separating. "
"After ordering my Sofa, I immediately received an email followed by a phone call informing me that the product would be delayed in shipping. I was given the option to cancel or wait another week for delivery, I was pleasantly surprised at the level of customer service, their professionalism is extraordinary, this store was true to their word. My order was delivered when they said it would be, my furniture arrived very well packed, so of course it arrived in excellent condition."
"Bought a dresser and its had defective drawers
the repair process when yo buy online goes into an 'uber like' network to satisfy repairs .... they are not the best and brightest
no show appts."
"I had no problem returning a damaged item. I'm sure it was damaged in shipping from the manufacturer. My item was replaced. Customer service coordinated very well with claims. 4 stars because I wish the replacement been shipped sooner."