"These guys were great to work with. In my case, we ordered a bed, and it arrived within the promised date. I found out that part of a rail was broken, so I sent and email and received a reply within hours, then received notice that a replacement would be sent, and then a follow-up with tracking number was received a day later. They are very competitive and the customer service is phenomenal."
"I got the lowest possible price since they honored their price match guarantee policy. The Customer service replies to inquiries within hours and resolves any issue in a timely fashion. Shipping the table took a while, but that's fine because the free and very professional white glove delivery service made up for that. I definitely plan on ordering from AFA STORES in the future."
"I give an outstanding rating to the customer service of this store, they always responded to me in a timely manner and thanks to them I was able to resolve all my concerns, they were very kind and professional, they kept me informed of the status of my order, when I received my dining room I had a problem with one of the chairs but they solved it immediately, few companies care about their customers after they make the sale, this company is committed to its customers from the moment of purchase to ensure that they are satisfied."
"My furniture arrived on time as scheduled, and was brought into the room and set up for me. All packing materials were removed. The delivery men couldn't have been more friendly and polite."
"Experiences - plural and I will warn you not to have a single one! Ordered our dining table and paid for assembly. Assembly happened upon delivery and when the gentleman was done he gave me a bag full of hardware that was leftover because "they sent extra." Believable enough - UNTIL we were moving a couple of weeks later and the movers went to pack up our new table and the base was broken, completely splintered because it was assembled incorrectly. The same weekend our night stands were delivered, drawers broken and unusable. Both things should be a simple fix right?? NOPE. AFAStores customer service after the sale is all about their right to "repair first". Who cares that we are over six weeks out from filing the damage claims and STILL nothing has been done. Exception being they sent me parts to repair my brand new, unusable nightstands that I've never been able to use. BUYER BEWARE!! Do yourself a favor and shop local first."
"The customer service of that store was very helpful to me and they handled the situation perfectly when I ordered the wrong product by mistake, this is why I have decided to order a dining table from AFA due to how professional and kind they were when I called to cancel a previous order. Very satisfied with this company. Would definitely recommend your company to others."
"Easy to order, nice website, the product was exactly what I wanted, I found the best possible price, It took a while for my order to arrive, but customer service kept me informed and I had no problem waiting a little longer."
"I ordered a recliner, I was looking for it for a long time and nowhere could find it how I wanted, I found it in this store and it was perfect for me, from the design to the color, it arrived before the promised time, the delivery was done without any problem and the quality is amazing, I am very happy, I have the most comfortable chair I could have bought."
"We ordered a nice sofa console table in November that they said would be here by Christmas. The week before Christmas we received a desk that wasn't even close to what we ordered and over a month later it still sits here with just unfulfilled promises and runaround from their so called customer service. I would never order from this company again and suggest you do due diligence before ordering yourself. I will post an update if something changes "
"Stay away from this company. I ordered a $2000 chair in April 2022 and still have not received it. Today’s date is January 12, 2023. "
"I ordered the MIRANDA KERR- MARION DINING TABLE - 956A653 back in September. I receive my order not that long ago and the top coat is wearing off just along the edges. I am not sure why this is happening as we take very good care of this table and use nothing but water with a little soap to wipe it off and dry it immediately. Hoping you can help us out in this situation due to it being new. You can tell the edged were not sealed good as the edges are turning a black/gray color. The paint seems to be very fragile as well. I emailed claims and they said they have a 48hr return policy. This piece was either made wrong or Miranda Kerr needs to take a closer look at her furniture. This is not okay for a piece this expensive. I wish AFA would take care of this problem but again I have already emailed them and they will not do a thing. Beware of buying from them!"
"Our dining room arrived without any damage and it is beautiful, it has been more than what I was looking for for my family, now we can share our dinners with great comfort, it is perfect. Delivery was also smooth, great store, will recommend them to everyone I know."
"No problems, everything went very well, I was able to always track my order, I found the bed I ordered for a good price, delivery was fast, I just placed another order for two nightstands that match the bed."
"I was looking at several sites and physical stores before making this purchase, AFA STORES definitely had the best prices on the furniture I wanted, I called customer service to ask them a question about my order, the guy who answered me was very kind and was a great help to me."
"Earlier this month my husband and I placed an order at this store; Our Bar arrived on time, at the time of assembling it, we realized that one of the pieces was defective, so I contacted them and they gave me an answer immediately, they promised to replace the piece as soon as possible and that's how it was, a couple of days later we received the piece and we were able to enjoy the Bar with the family on the night of the 24th."