"I ordered 2 items that were on sale for Cyber Monday. They cancelled both items without notifying me (I went on the website to check the order status and noted the cancellation there). When I called to inquire they claimed both items were out of stock until January (note that multiple sites are selling both items and I don’t believe they are out of stock but rather that they don’t want to honor the sales price). When I asked if I could wait until the items were back in stock, they refused to honor the sales price (price I paid for the items). They also apologized for not notifying me of the order cancellation and admitted that they’d dropped the ball so to speak but still refused to offer any compensation for this. Horrible customer service, dishonest and shady. Don’t shop here! "
"I found the dresser I was looking for at a good price, free shipping and fast delivery, It was easy to find and the description on the page helped me a lot to choose since they have a wide variety of options, the dresser took a while to arrive, two days after the indicated date but Afa Stores contacted me and let me know, I had no problem waiting and now that I have my chest of drawers I am very satisfied, the quality vs the price is amazing."
"My experience with this store was excellent, a piece of the bed that I ordered came defective, I contacted them and got a prompt response, they sent me a replacement in a few days, then they made sure that everything had been fixed, this bed is everything what I needed."
"I spoke with customer service and they were very nice and helpful, I couldn't decide which chairs were best for me, so they helped me so that I could make my decision, my order arrived on time and everything arrived in perfect condition, the chairs are very comfortable, besides having a modern style that gives it a touch exclusive to my room."
"The ordering process was very easy, their website is one of the best I have visited, it is very organized and you can easily find what you are looking for, plus I got a great discount. My order was delivered at the indicated time, everything arrived in perfect condition and the people who delivered it were very friendly and efficient, they helped me put the furniture in the places I indicated and they left the spaces completely clean, the furniture I received is of very good quality. I'm happy!!!"
"This online furniture company surprised me and my whole family, they have a great selection of products and the best, at excellent prices; They also provide great support to their clients, we had a small problem with one of the chairs we ordered, but they solved it quickly and they were very committed to solving everything in a timely manner. I would recommend them to anyone."
"Be sure that you understand that you will pay an astronomical fee to return anything you aren't satisfied with. I am being charged over $1000 to return items. They are charging me almost half the price to return. AWFUL. "
"I bought several pieces of furniture from this company because they have the best prices for Pulaski. From the first moment to the delivery, the services have been AAAAA+, I will continue to buy from them in the future."
"First time I had used this site, but everything went great, I chose a kitchen island, but then I saw another one that was more suited to my needs, so I called customer service to help me make the change, they responded quickly, and we made the change without any inconvenience, they were very receptive to being able to guarantee me the change quickly before continuing with the process, in addition to being very kind, they also helped me to better choose other furniture that I needed for my living room, I was fascinated with the service that they gave me, the furniture arrived in perfect condition and without delays."
"This store has competitive prices. Best of all, free shipping. The night stand tables that we ordered are great, they match perfectly with the rest of the furniture that we have in the room, they were delivered before the indicated time, and we received them in perfect condition, we were surprised by the quality and design, we had previously ordered a bed of this store for our daughter, and we also had a great experience, we will continue to recommend it to everyone we know."
"Spoke to someone on the phone, was very helpful, he helped me in a timely manner and resolved all my doubts. The prices were extremely competitive, less expense for the same product compared to other stores online. Fast service with NO SHIPPING charge! Awesome.
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"I wanted to replaced a recliner in my living room and saw an ad for Glenrock hi leg recliners from Lane Furniture. I ordered it and several weeks later it was delivered, but the front right leg was entirely broken off. I immediately called AFA Stores and they said they would send another one but would not pick up broken chair-was told to do whatever I wanted with it. A month later, replacement chair was delivered but both front legs were broken. In each case the boxes they were shipped in were not damaged. I complained to company and told them not to send another chair and felt a refund was in order. I got refund, but still puts me back to finding a good living room replacement chair."
"First time ordering from this site. It was nice and easy. Also, had the lowest prices, the order on time and the deliverers were very professional, everything arrived in perfect condition and the shipment was very fast, without a doubt, it will not be the last time I order from this store."
"The outdoor set that I ordered was exactly what we wanted, the quality is very good, my family loved our new furniture, now we have a very comfortable and pleasant space to share and gave a unique design touch to our patio; The delivery was fast, the delivery men were very kind, they left everything in the right place and took all the garbage, I would order from this store again at any time."
"I was looking everywhere for a specific dining room that I wanted for my house since I saw it in a local store, but I wasn't sure about buying it because it was out of my budget: AFA Stores HAD IT! and with an amazing price, the delivery was made earlier than said; one of the legs of the dining room was broken, I contacted customer service and they responded immediately, they sent me the part again and scheduled a technician to change the leg, they were very competent and helped me solve the problem quickly , this store provides great support to its customers, I can say what a great experience it was."