"Very satisfying experience. Customer service was quick to inform me of the status of my order, and they were very professional and attentive at all times. The order shipped earlier than expected, my furniture arrived in excellent condition. I would recommend AFA stores to others."
"It’s the second order that I place in this store, with the first one, my furniture arrived damaged but they responded and sent a replacement without any problem and very quickly, they were very attentive and kind to me throughout the process, now I have ordered my outdoor room, with how committed they are to their clients, I am sure that nothing can go wrong."
"I found what I had in mind for my living room. Their website is very organized and beautiful, you can easily find what you are looking for; Comparing the price with other stores I found the best with them. The entire ordering process was very easy and my furniture arrived on time. They are comfortable and of great quality. I recommend them."
"I ordered two matching curio cabinets. One was delivered badly damaged. I immediately notified the store but as this is a second home I couldn't be here for a while to arrange pickup.
AFA response : Case closed. So I have one piece that doesn't match anything and one that is useless, and I got a curt response from the company.
The last time I buy from these people. I'll throw out the one cabinet, sell the other, and find a reputable company to buy from."
"I do not recommend ever using this company. Most of the furniture they sell is flat pack, ready to assemble (not a problem or the issue).
Word of advice, unpack your furniture and look over it with a fine tooth comb for any damages within 24 hours of receiving your delivery. I would also recommend that you video document your delivery, unboxing, setting up and inspection. Then and only then, might they actually honor their warranty for damages. I unfortunately did not do this within the window they specified and after spending nearly $4000 on furniture, they could exchange one damaged chair back because I didn't report the damage within 24-48 hours. Don't expect great customer service or any help with claims issues from this company. Buy local and pay more money, you will benefit more in the long run. I purchased my furniture on 11/5/2022 and didn't receive delivery until 01/07/2023 right after christmas, so was unable to put together right away. I guess customer service is a myth with this company."
"Ordering was quick and easy. I found the customer service representatives to be very knowledgeable and willing to help with my questions. They were quick to return phone calls and provide order status updates. Great experience."
"We ordered a nightstand costing well over $700. We left it wrapped in box for months after receipt, believing we were keeping it safe until our delayed renovation was finished. When we unboxed it yesterday, we found one leg broken and bottom trim cracked. AFA had no interest at all in our claim since we didn’t open it and find damage within 48 hours of receipt. Period, nothing they were willing to do, we are repeat customers with AFA but that also had no bearing. The nightstand was made by Kincaid, a more expensive furniture company which should provide a quality product. We are contacting that company, as well. "
"I loved this Bar when I saw it. I searched many places but AFA had the best price. I had doubts about placing this order because I had previously placed an order in another online store and my furniture arrived in very poor condition. The Bar that came to me from Afa was in perfect condition. It is spacious and comfortable and has a nice mid-century modern look. Excellent experience, I do not regret having done business with AFA, great company in every way, they kept me informed of the status of my order and it arrived on time. Thank you so much!"
"This store offers wonderful prices and great service. There was a delay delivering my Console Table, but they kept me advised of all the changes. I also received a sofa that I ordered, it arrived in excellent condition, it was installed by two wonderful delivery men. I highly recommend this store."
"These guys were great to work with. In my case, we ordered a bed, and it arrived within the promised date. I found out that part of a rail was broken, so I sent and email and received a reply within hours, then received notice that a replacement would be sent, and then a follow-up with tracking number was received a day later. They are very competitive and the customer service is phenomenal."
"I got the lowest possible price since they honored their price match guarantee policy. The Customer service replies to inquiries within hours and resolves any issue in a timely fashion. Shipping the table took a while, but that's fine because the free and very professional white glove delivery service made up for that. I definitely plan on ordering from AFA STORES in the future."
"I give an outstanding rating to the customer service of this store, they always responded to me in a timely manner and thanks to them I was able to resolve all my concerns, they were very kind and professional, they kept me informed of the status of my order, when I received my dining room I had a problem with one of the chairs but they solved it immediately, few companies care about their customers after they make the sale, this company is committed to its customers from the moment of purchase to ensure that they are satisfied."
"My furniture arrived on time as scheduled, and was brought into the room and set up for me. All packing materials were removed. The delivery men couldn't have been more friendly and polite."
"Experiences - plural and I will warn you not to have a single one! Ordered our dining table and paid for assembly. Assembly happened upon delivery and when the gentleman was done he gave me a bag full of hardware that was leftover because "they sent extra." Believable enough - UNTIL we were moving a couple of weeks later and the movers went to pack up our new table and the base was broken, completely splintered because it was assembled incorrectly. The same weekend our night stands were delivered, drawers broken and unusable. Both things should be a simple fix right?? NOPE. AFAStores customer service after the sale is all about their right to "repair first". Who cares that we are over six weeks out from filing the damage claims and STILL nothing has been done. Exception being they sent me parts to repair my brand new, unusable nightstands that I've never been able to use. BUYER BEWARE!! Do yourself a favor and shop local first."
"The customer service of that store was very helpful to me and they handled the situation perfectly when I ordered the wrong product by mistake, this is why I have decided to order a dining table from AFA due to how professional and kind they were when I called to cancel a previous order. Very satisfied with this company. Would definitely recommend your company to others."