"Everything worked out fine. I would order the product again from this company without worry !"

"Amazon Order #: ***-***-****-0872643
I ordered this product on the 3-13, received a notice 3-14 that it had shipped. It arrived at my home on 3-17. Need I say, that I was impressed. I love this store and the way they do business, they are so fast and so far I have found the products to be great."

"I had a wonderful experience with this company. The website was easy to navigate, especially for a novice, and the item was recieved well before it was expected."

"Very prompt service. Received the item in 2 days. Very satisfied."

"Everything was as ordered and it came super fast. Thanks!"

"The description of the product is very adequate, term of sale and condition is clearly stated, and manage the website for purchase is easy. Thanks for great product and timely delivery. I am a first time buyer at this seller, it impressed me and I would very likely buy from this place again."

"Service was speedy and package came in good condition. That's all that matters to me when I order online."

"It was a great transaction. Arrived very quickly and was exactly what Iwanted!!
DD"

"Great product. Great service. Fast shipping, will return and shop again!"

"Avoid this company unless you live in orange county!

I found a swamp cooler on ebay that was new and had a good price. I was afraid to purchase from an unknown company so I looked up their website and tried to call them, thats when I found out that they dont answer there phones. I tried calling for hours, just to order something, it wasnt even a return. There prices were so good I looked up the address and drove over since they are near my house. The store had no sign or any labeling, which isnt good because they will probably dissapear soon and or change their name to avoid legal problems from ticked off consumers. I talked to a sales rep and even he acknowledged that they dont answer the phones.

I bought the swamp cooler I was interested in anyways because I know that if I had any problems I would just charge it back and dump it at there office. The cooler had no problems, works fine and was brand new in the box.

By not answering the phones its obvious that this company has no intentions of taking any returns unless forced to through a charge back or you screaming at them in person. So if you dont live within driving distance avoid this company at all costs.

FYI they are located in Fountain Valley, CA"

"I went searching far and wide over the internet for an air conditioner for my allergies. I don't want any fresh pollen enriched air in my bedroom. I stumbled upon www.air-n-water.com aka www.store.yahoo.com/air-n-water/ which had very nice pictures of their products. I called them and asked them if the soleus mac 12k air conditioner with dual exhaust would achieve this. Customer service was prompt and friendly. They told me that it does not draw fresh air into the room. When I got the product I noticed on the box written in big bold black letters - "Draws in fresh air with evaporative technology" across the box. I called their customer service and thought that I'd just exchange it for a better one that would not exchange air. I called their customer service back and asked if the soleus split air conditioners exchange air in and out of the room. They told me that this particular air conditioner does exchange air as well. A little skeptical after getting wrong information in the first place, I call five of the major portable air conditioner manufacturers (LG, Soleus, Panasonic, Supentown, Amcor). Everyone of those companies had excellent and knowledgeable customer reps. All the manfacturers told me that a split air conditioner or a central a/c unit were the only things that would solve my problem.

I called them back and got an RMA number instead of exchanging the product. I decided I should not give a company that misinforms their customers and does not own up to their errors any of my money.

They send me an email that said I was going to have to pay a restocking fee. I called them back because it was not my error. I was willing to buy a more expensive product to avoid all this mess and they led me wrong a second time. They said they would call me back in two days. I patiently waited a week and called them myself and they "transfered me to a manager" aka put me to her voicemail. I left a message and they called me back about 2 hours later just to tell me they would not give me the restocking fee. I have filed a complaint with the better business bureau of Los Angeles - www.labbb.com.

They have since changed their website and added information under the product soleus mac 12k portable air conditioner. The added information is conveniently in red."

"Air-n-Water BAD!
Ordered wrong product. Cust svc advised me to refuse it, and return for refund. Weeks later I had to call for refund! They had received it, and had NOT made refund?! Not happy with their service!"

"This company has the worst customer service that I have seen in a long time. I purchased a defective electronic thermostat from Air N Water in May of 2003. I returned the thermostat in June, when the first day of installation caused my heating system to skyrocket to 90+ degrees and stay there. I never received a refund. I emailed on July 21, 2003, and got a response that they would look into the problem "and issue a refund". I heard nothing else from the company and received no refund. I then emailed on September 3, 2003 to follow up, and immediately received a response that they would look into it, but of course, I have yet to see a refund. "